Responsibilities for the Assistant Front Office Manager Job
Assists the Front Office Manager in all aspects of their duties
Assist in management of Front Office staff
Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
Monitor Front Office and particularly Guest Relations personnel, to ensure IC Ambassador and PCR members,
known repeat guests and other VIPs receive special attention and recognition
Control the availability of rooms, rooms types, accuracy of room count and rate categories
Maximize occupancy, revenue and average rate while maintaining high service standards
Walk away guests if occupancies deem it necessary ensuring no good-will is lost
Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Compile statistics for front office and provide reports relating to that area.
Co-ordinate the preparation of the departmental annual budget.
Manage the Department’s expenses.
Qualifications for the Assistant Front Office Manager Job
Degree in Hotel Management or a relevant course.
Minimum 5 years experience in Front Office Management.
Excellent communication skills.
Must be passionate about guest services.Problem solving, reasoning, motivating, organizational and training abilities
Strong interpersonal and problem solving skills.
An operational knowledge and proficiency in Front Office systems
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