Job Description
JOB REF: BC/ACM/2
Typical duties included are but not limited to:
DUTIES AND RESPONSIBILITIES
Assist with the management of all employees at the camp, including daily oversight, disciplinary issues, off duty roster and approvals, payment of medical reimbursements and implementation of Human Resource (HR) documentation and requirements.
Guest Experience and Hosting of all visitors to the camp according to the camp ethos of managing a balance between privacy/space and a warm down-to-earth hosting by management. Ensuring guests receive personal attention and specific special requests are taken care of within reason.
Security and safety of all guests, staff and assets of the camp is a priority. This includes ensuring systems for guests to be escorted safely around the camp at night are implemented and followed.
Controls, orders and stock keeping of all consumables, equipment, fuel and linen with use of appropriate systems to ensure there is no opportunity for theft or wastage.
Environmental responsibility for the operations of the camp in lines with our ethos, advertising and conservancy guidelines. This includes responsible firewood usage/collection, eco-friendly disposal of waste and respect for the surrounding wildlife, plants and greater ecosystem.
Assist with Housekeeping and laundry oversight, including checks and training to ensure the highest standards of cleanliness, service and attention to detail.
Ensure excellent maintenance of all camp assets and equipment including tents, furniture, plumbing, electrics and vehicles.
Assist with the camp improvements and beautification through suggestion and implementation of appropriate landscaping, additional decor and other developments within budget and guidance of management, including Camp Manager’s input.
Communication and relationship management (as required) with conservancy representatives, community representatives and local government officials.
Encounter Mara’s Ethos and Values to be upheld, promoted and integrated into all areas of the camp’s operations
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum 2 years of camp management experience.
Excellent customer service and an ability to build strong relationship
Excellent communication, negotiation, computer and analytical skills required.
EDUCATION
Diploma/Degree in management or related tourism field
REMUNERATION/BENEFITS
An attractive package will be offered dependent on skills, experience and qualifications.