Job Introduction:
Reporting to the National Operations Manager, the Area Manager will implement effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
Role Responsibility:
Identifying new business opportunities in the area sphere of operations through an integrated security solutions approach.
Ensure Organic growth within existing clients and through price increases
Ensure Labour efficiency controls e.g optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
Ensure Overhead controls according to set targets and achieve Price Increases and contract profitability according to set targets
Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
Ensure that resources are optimally deployed and enforce the credit policy
Indentify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
Reduce/ Eliminate incidents and customer claims by carrying out continuous risk assessments
Effective people Management and identify appropriate levels of employee training and development
Ensure maintenance of customer service levels and address customers requests and complaints promptly
The Ideal Candidate:
Knowledge and Qualifications
A degree in Business Management or any other relevant qualification
Work experience through internal growth and training,
Kenya market
Kenya legislation
5 years experience in operations management in a large commercial set up
Technical Skills
Financial acumen
Conflict Management
Negotiation
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products
Behavioral Skills – Management
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
