The Area Manager will provide guidance to the Africa based chapters and chapter leadership consistent with the mission and vision statements of the Global Organization. The Area Manager will advise chapter board officers on standard chapter operations and best practices. The primary goal of the Area Manager is to create healthy, growing chapters that consistently deliver the EO brand to their members.
Essential Duties and Responsibilities:
Manage a portfolio of up to 10 chapters, building relationships and helping to provide a valuable member experience
Assist designated board members in their functional roles
Identify strategies to promote membership growth and retention; proactively seeking solutions to boost member interest
Act as the main point of contact for all chapter leaders, working with them to resolve all questions and concerns
Provide clear and concise communication regarding the direction and requirements of the Global Organization to the chapters
Advocate needs of the chapters to Global organization
Promote EO Global initiatives
Aid in chapter strategic planning and execution during annual summit meetings, monthly area calls, and other scheduled chapter events
Ensure proper representation of the EO Brand by local chapters
Attend at least three EO leadership and membership conferences per year
Run membership reports as needed for board members, regional council members and EO colleagues
Participate in and take notes for all area conference calls and circulate the minutes and action items after the calls
Rock Star program support; ie. communication, tracking, reporting
Provide logistical support to Africa regional and area meetings
Support designated chapters with renewal strategies, communication and reporting
Drive, track and report GLC event activities
Assist with other duties as needed.
Education and/or Experience:
Fluent in English is required.
5-7 years business experience
Experience working across major African Markets
Non-profit/ association experience is desirable, preferably in a membership or chapter relations function
Bachelor’s degree in business or related field
Account management skills
Familiar with MS Office and Adobe
Able to manage multiple assignments, meet deadlines, and work well in a team environment
Ability to travel approximately 30%
Other Skills and Abilities:
Excellent organizational skills
Excellent attention to detail
The use of good judgment and good interpersonal communication skills
Well-developed analytical and problem solving skills
Works harmoniously and effectively with others as part of a team
Demonstrated written and oral communication skills
A self-starter who desires to show ownership and commitment to the job
Exercises confidentiality and discretion
Ability to work and adapt to a fast-paced environment
Work Environment: This position works from a home office. You will need to have an adequate home set-up including an office to take video calls uninterrupted. This position is expected to travel approximately 30% of the time to various conferences, meetings, workshops, etc. You must have the ability to work in a fast pace and high pressure environment and work with a multi-national, multi-cultural team.
