PURPOSE OF THE ROLE:
Area Customs House Brockerage Product Manager has the responsibility for driving product growth in accordance with Maersk integrator vision, Area Business Plan and Global product strategy. This position collaborates with commercial teams (e.g. Sales, Customer Experience, Procurement) within Maersk in East Africa. TheArea Customs House Brockerage Product Manager develops and execute product strategy within their area, working with commercial and operations teams to drive growth and meet customer expectations. Responsible for ensuring the area sales force has up-to-date product knowledge and provides subject matter expertise to target customers and verticals.
KEY RESPONSIBILITIES:
Drive Growth and support delivery of superior Customer Experience
Must be conversant with the KRA clearance procedures
Builds a Product strategy that links with Global strategy and overall vision as outlined under Area Business Plans
Works closely with sales to develop value proposition that addresses customer pain points and for specific verticals
Actively involved in selling and securing new business and customer retention
Participate in customer Quartey Business Reviews
Collaborate cross-functionally to deliver a superior customer experience – from tender (RFIs – Request for information / RFQs – Request for quotes) to customer implementation
Act as the conduit between local customers and customs services execution
Commercial enablement and compliance
Develop local content for product training
Work closely with Sales and other product managers to develop integrated solutions as part of “hunting team”
Deliver Product training across functions including training for new hires and ongoing training requires to ensure up-to-date product knowledge
Ensure our delivery is in compliant to local and integral rules & regulations
Support product development and improvement
Provide Global Product and Growth Manager with input for innovation and feedback to support local product development.
Work with CX to attain customer insights and build new value-add services ensuring customer needs are met in line with market maturity
WHO WE ARE LOOKING FOR:
Required Skillset
Area Product Profitability (Gross Profit, EBIT, Product Direct Profit and Volumes)
Achieve Area customs services growth target
Deliver pipeline growth forecasts
Customer retention
Net promoter score
Providing domestic and cross border related technical customs and clearance advice
EDUCATION
Preferable Bachelor’s Degree in Business/Commerce/Law from a recognized institution
Apply via :
www.maersk.com
