Job Description:
We are seeking a highly motivated and skilled Application Support Analyst to join our dynamic IT (systems) support team. The Application Support Analyst will play a critical role in ensuring the smooth operation of our software apps, providing technical assistance to end users and contributing to the overall success of our organization.
Responsibilities:
Act as customer liaison for the computing operation, communicating, resolving, and or initiating the resolution of problems and concerns
Provide end-user training and conduct user acceptance testing.
Provide technical support to end-users, resolving issues in a timely manner.
Contribute to the departmentsgoals by accomplishing related duties as required
Monitor systems’ health and proactively identify potential issues to prevent downtime or disruptions.
Manage user accounts, access permissions and security settings to protect sensitive data and maintain compliance with company policies.
Assist in documenting system configurations, procedures and troubleshooting steps to create a comprehensive knowledge base.
Participate in testing new software releases and updates to identify potential issues before deployment. Provide feedback to the development teams to improve software quality.
Collaborate with the Infrastructure team to ensure holistic support for end users.
Log and track support requests, incidents and solutions using the ticketing system and maintain detailed documentation of troubleshooting steps, resolutions and best practices.
Perform other duties as may be assigned from time to time.
Requirements:
Bachelor of science in Computer Science, Information Technology or a related field of study.
1-3 years’ of demonstrated experience in a similar role.
Solid understanding and experience with Windows server, Active Directory and networking concepts.
Proven knowledge and experience with Microsoft Dynamics Business Central ERP.
Proven experience in Software application support or technical support roles.
Working knowledge of Microsoft SQL Database including replication and backups.
Ability to troubleshoot, diagnose problems, implement corrective action procedures within set timelines or escalate problems to peers or supervisors for assistance.
Excellent problem-solving and analytical skills to diagnose and resolve technical issues effectively.
Strong communication skills to interact with end-users and effectively convey technical information.
Ability to work both independently and collaboratively within a team environment.
Familiarity with help desk ticketing systems and IT service Management.
If you believe you have high performance culture, positive mental attitude and are self-driven, then apply through recruitment@optiven.co.ke having Applications Support Analyst as the subject matter of the email.NB:
Apply via :
recruitment@optiven.co.ke
