Reporting to the Head of Membership & Business Development. The jobholder is responsible for engaging the students and the alumni for mutual benefit and to grow the institute business through the identified groups.
Job Responsibilities
Managerial / Supervisory / Operational Responsibilities or roles:
Manage the member life-cycle from recruitment, renewal process and member benefit administration through vetting, processing of certificates and membership certificates.
Respond to inquiries pertaining KIM product and services for customer satisfaction
Convert live leads into business through making follow ups
Collect, compile and process alumni data to be able to constantly communicate on KIM activities.
Shortlist alumni for profiling to be used in promotion of the institute.
Ensure that branches develop, plan and implement value add non-academic activities for students.
Participate in preparation for Business committee meetings.
Coordinate students’ attachments in partnership with the corporate to give them work exposure
Participate in marketing campaigns to get leads for follow up
Coordinate staff at the call centres to ensure smooth running of the operations.
Organise membership committee meetings and coordinate logistics around the membership events and activities
Manage member lifecycle from recruitment to renewal process
Work closely with the departments across the institute to maximize engagement with membership recruitment strategy
Coordinate members recruitment at the branches
Assist in organizing the membership committee meetings and coordinate logistics around membership events and activities such as fellow’s luncheons, corporate breakfast, women in leadership dinner and communities of practice
Work closely with other departments across the institute to maximize engagement with membership recruitment strategy
Coordinate members’ recruitment by the branches through processing of their applications.
Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
Review membership benefits to be able to satisfy members’ needs through meeting their expectation.
Requirements
Bachelor’s degree in either Marketing or Business Administration
Post graduate diploma
Be a member of Marketing society of Kenya
Minimum work experience of 3 years’ in service marketing
Other Skills/Competencies required
Proficiency in computer use including MS Office tools
Proposal writing, fund raising and business development experience
Good presentation skills and ability to engage with senior leadership of client organizations
Strong verbal and written communication
Results driven with a go getter attitude
Ability to work under pressure to deliver challenging targets
Integrity and commitment to duty
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