Role Responsibility
Effective Management of the area financial performance
Revenue growth – Identifying new business opportunities in the area sphere of operations through an integrated security solutions approach.
Ensure Organic growth within existing clients and through price increases
Demonstrate a thorough understanding of the competitor environment faced by the area
Gross Margin Management
Implement cost saving controls
Ensure Labour efficiency controls e.g optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
Ensure Overhead controls according to set targets
Achieve Price Increases and contract profitability according to set targets
Debt management i.e enforcing the credit policy
Efficient and effective operations management
Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
Ensure that resources are optimally deployed
Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
Reduce/ Eliminate incidents and customer claims by carrying out continuous risk assessments
Ensure that operators within the area are properly equipped to handle assignments e.g JDs, training, resources
Effective people management
Maintain excellent employee motivation ,Integrity
Manage staff incidents , such as strikes, work stoppages, industrial action
Resolve disputes or disagreements promptly
Proper allocation of staffs to positions to fulfill area requirements within the area
Identify appropriate level of employee training and development
Adhere to G4S rules, regulations and procedures by the crewmen
Ensure maintenance of customer service levels
Make regular liaison and scheduled meetings with customers
Address customers requests and complaints promptly
Reduce/ Eliminate incidents and customer claims by carrying out continuous risk assessments
Ensure that all response crew in the area have post instructions and emergency procedures
Properly investigate incidents and recommend preventive measures
Ensure that response crew in the area are properly supervised
Ensure that the staffs deployed within the area are properly trained and equipped to undertake assignments
Undertake impromptu crews checks both day and night to ensure that service delivery is enhanced.
Ensure Health and safety in the staffs ‘work environment
Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
Support and implement health and safety initiatives at the lowest level
Carry out continuous risk assessments of the area to ensure that they are safe working environment
Investigate Health and Safety incidents to identify root causes and implement preventative measures
Ensure incident reporting takes place as per procedure
Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
Identify good safety behavior for reward
Ensure that there is a fatigue management plan is in place where necessary e.g rotation
The Ideal Candidate
Knowledge and Qualifications
A degree in Business Management or any other relevant qualification
Work experience through internal growth and training,
Kenya market,
Kenya legislation,
Five years in operations dealing with people
Technical Skills
Financial acumen
Conflict Management
Negotiation
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products
Behavioral Skills – Management
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
