Your Role
The Air Logistics Customer Care Expert is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel
Your Responsibilities
Monthly closing and analysis of the Department Gross Profit.
Overseeing and ensuring complete physical files have all the required documents before closure in line with the paperless strategy.
Ensure all required documents, permits and approved quotations are in place prior to exports customs clearance and subsequent uplift of cargo.
Update Salog and assign a file number to airfreight documents received and registered.
Ensure the clients are updated on their shipments once daily on the status of their imports and exports.
Be proactive to check if new clients have been registered in our systems before embarking on the export process.
Update Salog with all the import and export milestones (real-time) to enable the customers to receive accurate reports spooled from KNLogin.
Ensure timely invoicing/billing and dispatch of invoices to the respective clients.
Ensure data quality is maintained in accordance with the set targets.
Reporting and Performance Analysis: Creating, refining and reviewing reports as needed including Performance analysis.
Your Skills And Experiences
At least 2 years’ experience of freight, logistics operations
Detailed understanding of customs rules, regulations and procedures
Numerate and Computer literate
At least 3 years’ customer service experience
Preferred bachelors degree in business management/Supply Chain or any relevant field
Diploma in logistics freight forwarding or accounts
Decision making and problem solving skills
Communication and conflict resolution skills
Analytical negotiations and organizing skills
Apply via :
jobs.kuehne-nagel.com
