Your Role:
As Agent Management Team Leader Agent Management, you will be responsible for the relationship and performance management of KOKO Agents assigned to you and their sales promoters. You will drive the acquisition of customers through Joint Business Planning (JBP) with Agents and the execution of activations and direct sales activities. You will need to achieve targets related to growing our customer base.
What you will do
Oversee the performance and relationship management of KOKO Agents assigned to you
Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents
Execute activity plans to ensure delivery of targets
Ensure effective execution of all Agent Network sales processes through the sales cycle to enable a positive Agent and customer experience
Train Agents and promoters on the KOKO way of selling
Engage collaboratively with in-house Agents and customer support teams
Gather market intelligence and customer feedback and share back to commercial leadership
What you will do
Bachelor’s degree from an accredited university, preferably in a business-related area of study
3+ years experience in a similar position ideally from FMCG or Telco
Commercial acumen
Good planning and organizational skills
Ability to work under pressure and with minimum supervision
Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
Unquestionable Integrity
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