Responsibilities
Provide first level contact for Agents’ applications.
Ensure to have clear understanding of all Betin products and platforms.
Ensure to have clear understanding of the Betin Agent Business Model.
Ensure to have clear understanding of the Agents’ commission structure.
Ensure to have clear understanding of what is required from the Agents as initial investment and requirements.
Preserve and grow your knowledge of help desk procedures, products and services.
Follow up on agents’ applications, incoming calls and call backs ensuring that they provide all necessary information to qualify for a visit.
Liaise with the Agent Recruitment Officers by sharing all complete and incomplete applications.
Cooperate with Agent Recruitment Officers by taking through the business presentation walk-in Agents.
Properly escalate unresolved queries to the next level of support.
Provide excellent customer service and exceed agents’ expectations.
Ensure proper recording, documentation and closure of applications.
Report to senior manager accurately and according to provided guidelines.
Recommended procedure modifications or improvements.
To maintain confidentiality at all times in accordance with company policy, data protection and privacy legislation.
Perform any other duty that may be assigned from time to time.
Job Qualifications
Proven working experience in providing help desk support
Excellent people and sales skills and ability to work with people from diverse backgrounds.
Diploma / bachelor’s Degree in sales & Marketing
Must have clear understanding of online gaming products and platforms; gaming bonuses and promotions.
Excellent verbal, written and interpersonal communication skills.
Excellent organization skills.
Ability to multitask and successfully operate in a fast paced, team environment.
Must adapt well to change and successfully set and adjust priorities as needed.
Must be proficient with Microsoft Office (intermediate Word, basic Excel).
