Purpose:
Develop Deluxe Trucks and Buses Aftersales business in order to provide the highest possible standard of customer service, revenue and contribution.
Being responsible for the smooth and efficient operations of the workshop, ensuring that staffing and work is well scheduled; service is carried out to the highest levels of quality; required parts are available for sale and for service; and customer relations are maintained and continuously enhanced, in line with Simba Corporation’s policies and standards.
Primary Responsibilities
Build, lead, motivate and develop a highly successful team that achieves DTBL’s Aftersales business objective
Coordinating Aftersales activities with the Principals and Dealers, in close liaison with MD and GM Aftersales.
Manage all Service and Technical aspects for the full range of products with the objective of achieving the set targets
Coordinate the scheduling of Technicians and manage their field activities and utilization.
Prepare budgets for Service and Parts in collaboration with the MD and GM Aftersales and work with them to maximize performance and achieve set targets.
Assess and develop infrastructure improvements for the workshop.
Work with the Marketing team to develop and implement Aftersales marketing initiatives.
Work with the MD and GM Aftersales to spearhead business development activities for the Aftersales business.
Develop, implement and periodically review policies, operating procedures and processes within the DTBL Aftersales Department.
Ensure the required level of training for all DTBL Aftersales staff.
Create and promote “Menu Pricing” services and develop marketing opportunities for all locations.
Develop, document and maintain a Quality Assurance program for DTBL.
Work with the Head of Business Development to promote and improve Customer Service levels.
Intervene in managing Customer complaints, where appropriate, with the aim of resolution.
Assess tool and equipment requirements, and make sure that the right tools are available to carry out the work required.
Ensure periodic workshop maintenance routines are carried out in the workshop.
Ensure staff-related activities such as leave, training, appraisals are carried out as required.
Ensure all warranty issues are managed effectively and in a timely manner.
Maintain Health & Safety and Environmental standards within DTBL Aftersales outlet.
Prepare and submit requisite Aftersales reports to the MD, GM Aftersales and Head of Parts.
Perform any other related duties as assigned by the immediate supervisor.
Academic Qualifications
Bachelor’s Degree in Mechanical Engineering, or equivalent.
Professional Qualification
Member of International Motor Industry / Management Institute.
Experience
Minimum of 10 years’ relevant experience within the motors Industry.
Minimum of 5 years’ experience in a management position
Skills
Good knowledge of Motor Vehicle Mechanics.
Good organizational and coordination skills.
Budget-management skills and proficiency
Excellent interpersonal and management skills.
Excellent written and verbal communication skills
Computer literacy, and familiarity with standard office computer applications.
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