After Sales Support Intern Sales Associate

About the job
At Peach, we believe that our success as a company depends in large part on our ability to deliver both an experience and an outcome that delights our customers – if we exceed their expectations, they will come back to us, refer their family/friends, etc…if we don’t, that’s the end of it! As such, the After-Sales Support role occupies a central position in who we are and what we do, theoretically and very much in practice. The successful candidate’s immediate responsibilities will include…

Support buyers and sellers in navigating the administrative close of the sales process
Clearly explain after-sales processes to set expectations on timelines, outcomes
Walk customers through our sales documentation and answer any questions
Ensure all documentation (above agreements) is duly-signed and KYC docs are on file (ID, KRA Pin) – if done online, everything downloaded and stored in Drive; if done offline, everything scanned and stored in Drive
Coordinate physical handover of the vehicle and logbook transfers, resolving issues as they arise
Identify status of logbook ownership, relevant parties to engage; ensure customers have account(s) on TIMS (if not, help them to set up accounts) and troubleshoot any issues with TIMS or logbooks pre/post-sale
Communicate with seller and buyer re: insurance on the vehicle
Preparation of the delivery note
Ensure applicable Salesperson has done pre-handover checks
Lead sale of After-Sales services, such as logbook pickup, and After-Sales touchpoints with customers, including 2-week post-sale survey, introduction of Car Care, and (potentially) other survey efforts
Introduce service to buyer, coordinate to get logbook and ID to be able to pick the new logbook, identify and coordinate with a trusted agent to facilitate pickup and delivery

go to method of application »

After Sales Support Intern is a short-term, internship role capped at three months, 48 hours per week with a competitive stipend. Interested candidates should submit a CV and statement of purpose to zachary@peach-technology.com while Sales Associate  is a permanent contract for a full-time role (48 hours per week) with a competitive compensation package. All new employees at Peach are subject to a 90 day probationary period. Interested candidates should submit a CV and statement of purpose to zachary@peach-technology.com

Apply via :

zachary@peach-technology.com