Role Summary:
The Advance Lead Engineer will provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions at Ethiopian airlines.
Essential Responsibilities:
Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports
Reporting also includes significant marketing intelligence and sales opportunities for both engines and support
Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules
Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers
Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements
Review effectiveness of maintenance actions in order to identify training needs
Maintain awareness of program and project changes
Provide customer insight and training as necessary for future product line support
Utilize data and analytics to influence positive outcomes for customers
Communicate with all levels of customer personnel to ensure effective support of the product
Support Commercial Field Service process improvements as required
Qualifications/Requirements:
Bachelors of Science in Engineering from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in a field service or maintenance position) or equivalent knowledge or experience
5-10 years of experience in an airline operations or airline maintenance position
Desired Characteristics:
Masters of Science degree in Engineering from an accredited University or College or equivalent knowledge or experience
Certified Six Sigma Black Belt
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated analytical and quality improvement ability
Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
Demonstrated understanding of the financial / commercial impact of technical solutions
Ability to make formal presentations to all levels of the organization, customers and peers
Able to work with all levels of maintenance, engineering, and management
Demonstrated use of project management skills and metrics to achieve program goals
Demonstrated ability to lead, mentor and influence customer and peers
Ability to work across global teams
Fluent in English – proficiency in local language preferred
Significant experience with airlines and airline operations
