Job description
Oracle Managed Cloud Services/ Advanced Customer Services (MCS/ACS) – Pre-Sales Solutions
The merger of Managed Cloud Services and Advanced Customer Services opens up a Pre-Sales Solution management opportunity in Riyadh. This an exciting time to join a rapidly evolving part of the Oracle Organization, both OMCS and ACS are recognized as global leaders in IT service delivery and supports a growing list of clients seeking to lower their total cost of ownership and to maximize the value they derive from their investment in IT.
Job Description
Pre-Sales Solution Managers play a key role in the attainment of new customers by leading the development of complex solutions that are both operationally and commercially sound. They work closely with customers and Oracle sales and delivery teams. They will drive solutions utilizing a matrixed team of Subject Matter Experts on Applications, Technology, Security, Functional Services and other Solution teams. They have detailed knowledge of OMCS/ACS services, Oracle products and services from other lines of business, third party products and services, contracts and cost modeling. Pre-Sales Solution Managers convince customers of the benefits of the solution and its effectiveness in meeting their requirements. The role requires interaction with senior customer contacts – CIO, CFO, Operations Managers, Consulting and Legal Firms – and internally with Oracle management at all levels.
In Summary:
Location: Nairobi, Kenya
Travel: Travel to main centers – Kenya, Ghana, Ethiopia, Uganda, Nigeria – with potential travel across Africa
Area of responsibility: Pre-Sales
Reports to: Global Solution Center Regional Manager
Responsibilities
Customer facing, liaising directly with customers to determine the customer’s requirements
Builds customer loyalty through achieving a trusted advisor relationship
Work closely with the Sales Representative and the customer to create customer-specific solutions that address the needs of the customer
Use strategic and tactical thought to create cost and risk models that balance the needs of the customer and Oracle
Applies consultative selling techniques to advance opportunities
Work with other Lines of Business (LOBs) on individual opportunities and general cross-line-of-business initiatives
Where appropriate work with Oracle Partners, i.e. resellers, SI’s, ISV’s, technology partners and alliances
Manage approval of the complete operational solution through Oracle’s approval process
Manage multiple approval cycles with speed and effectiveness to achieve deal timelines
Prioritize, communicate and mitigate issues and risks with internal stakeholders
Present the solution and value proposition to the customer
Provide smooth and efficient transfer from pre-sales to delivery teams
Requirements
Leadership
Team player
Strong sales and negotiation skills
Strong ability to build relationships
Personal drive, tenacity and energy
Results oriented
Excellent communication and presentation skills with the ability to produce and deliver powerful and persuasive presentations – comfortable presenting to both small and large audiences
Demonstrates professional & technical depth and credibility
Highly organised, self-motivated and able to work with minimal supervision
Ability to deal with and manage highly complex situations and environments
Outstanding written and oral communication skills – English language is essential, multiple languages desirable
Innovative and creative with resourcefulness in solving complex problems
A general understanding of Oracle Applications and implementation methodologies
In-depth knowledge of OMCS value proposition and services (Preferred)
2-3 years pre-sales solution-oriented experience or Oracle Applications Technical Project Management experience
Domain expertise:
Oracle application, middleware and database product – essential
Oracle systems products, including but not limited to Engineered Systems – desirable
Oracle services – highly desirable
Technical expertise in one or more Oracle MCS/ACS domains – – highly desirable
IT Service Management – highly desirable
IT Project Management – highly desirable
IT Enterprise Architecture – highly desirable
IT Service pricing and contracting (as an external service provider)
Ability to translate customer needs into Oracle MCS/ACS solutions
Qualifications:
10+ years relevant experience
Honours Degree or equivalent
Excellent industry knowledge
Previous Pre-Sales and/Or Consulting background
