Duties and Responsibilities
Reporting to the Lead Admission Officer,, the position holder will be responsible for the following, amongst others:
Answer incoming phone calls on designated lines
Respond to customers’ emails.
Manage and resolve customer complaints on call.
Document all calls information according to standard operating procedures
Identify and escalate issues to supervisors when the need arises
Compiling reports on overall customer satisfaction
Keeping records of customer interactions.
Keep an up to date report of all enquiries and follow up status
Filling of application forms
Processing of admitted forms
Preparation of admission letters and dispatch to applicants
Follow up for admissions and reporting
Providing correct information to clients and other stakeholders.
Managing incoming calls and outgoing calls
Participating in ensuring student retention.
Contributing to team effort by accomplishing related results as needed
Qualification Requirements
Bachelor’s Degree in Communication, Public Relations, Business or Marketing
At least 1-year relevant experience in Customer Service.
A motivated self-starter
Extra Miler and a Problem solver.
Advanced skills in MS Office (Excel, PowerPoint) and the internet.
Problem-solving skills.
Excellent communication skills including fluency in written and spoken English
Ability to adhere to deadlines
Passion for quality, keen and self-driven
Good analytical and reporting skills
Good understanding of University procedures and standards
Understanding of University QMS procedures and standards.
Interested candidates should send their applications to vacancies@zetech.ac.ke quoting the job reference number (Job Ref: ZU/10/Adv/06/2023) on the subject line and not later than 29th July 2023. Kindly note that only shortlisted candidates will be contacted.
Apply via :
vacancies@zetech.ac.ke
