Ref No: HRJIC468
Role Purpose
Receiving all company visitors as the first point of contact.
Answering all incoming calls, routing the calls to the relevant department/ person.
Following through with the client for the required assistance if the person is not available while ensuring customer service standards are maintained at all times
Responsibilities
Provide professional and competent telephone operator service both internally and externally on all aspects of telecommunications to and from the switchboard.
Provide professional first class customer focused reception services in a helpful and courteous manner
Maintain office compliance procedures by following safety processes in place in relation to access of visitors to offices, through the reception desk
Maintaining vehicle movement log books for company and leased vehicles on a daily basis. Keeping up to date files for leased vehicle movement
Undertaking any other relevant tasks as directed by the Administration Officer e.g. relieving other Administrative Assistants
Key Competencies
Excellent communication and written skills
Attention to detail
Good organizational skills
Ability to remain calm under pressure
Team Spirit
Functional Skills
Excellent communication and interpersonal skills
Time management skills
Good negotiation skills
Market intelligence and business development skills
Business planning and implementation
Change management
Market operation
Industry research to identify trendsetter ideas
Qualifications
A minimum of Diploma in Secretarial Studies and/or Business Administration
Certificate in Office Management– added advantage
Proficient in the use of Microsoft Office Suite and packages
Relevant Experience
Experience in customer care in a busy commercial organization
go to method of application »
