Main Purpose of the Job:
Providing front office service while preparing, maintaining and following up on reports and documentation for both the Consultancy business and the School to achieve BPC Africa strategic plan.
Key Responsibilities
Ensuring office presentation and readiness, receiving and attending to customers face to face, by phone or online while ensuring their comfort, safety and security while in our premises.
Receiving, recording and sorting and distributing incoming post and organizing and sending outgoing post, including making follow up for action.
Preparing accurate and timely correspondence, presentations, minutes of meetings and other documents as instructed and making follow up for action.
Preparing and maintaining up-to-date records, spreadsheets and databases while organizing and storing paperwork, documents and computer-based information
Preparing invoices and following up on payments while ensuring accurate filling
Preparing statutory deductions ledger using invoices, office expenditure receipts and submitting to KRA and other bodies as directed.
Understanding & driving uptake of BPC products & services to achieve business plan in line with performance targets Maintaining data spreadsheets on a daily basis and making weekly and monthly reports
Office bookkeeping, managing and maintaining office petty cash
Enhancing high standards of health and safety while ensuring relevant material availability, storage and issuance and supervising third party
Ensuring routine compliance and up to payments for statutory compliance including display of required office and business license and maintain up to date approved lease agreements and contracts for the business
Preparing Training and recruitment database as instructed, from time to time.
Reconciling and providing timely and accurate monthly reports in all areas as directed.
Identifying, implementing and benchmarking best practices in office management
Implementing change initiatives to achieve desired business plans and culture
Key Deliverables: Service Delivery, Customer Satisfaction, Quality and timely data input and information
Competencies:
Customer Service Management
Time Management skills
Communication skills
Interpersonal skills
Change management
Information management
Fluency in IT packages and applications
Book keeping skills
Customer Focus
Accountability
Candid
Value Yielding partnerships
Qualifications
Higher Diploma in Business Administration/Management or equivalent
At-least 2 years’ relevant experience
