Location: Kilimani, Nairobi
Job Description
Partner with management to review their current business operations processes and make recommendations to improve efficiency, enhance customer service and reduce company costs and raise revenue. The position reports to and works closely with the Creative Director and all other functions report to the Operations Officer.
Responsibilities
Operations Management
Partner with management team to assess and improve current business processes (standard operating procedures – SOPs)
Develop SOPs where there are none (sales, marketing, finance, production, reports for the same)
Develop a new business model or prepare recommendations and present them
Submit regular updates to management about company health and new initiatives in progress
Review current staff performance and offering suggestions for improvement
Analysing business practices and recommending improvements/ business solutions
Share knowledge with employees as needed
Provide reports on data that affect business performance
Suggest improvements to systems, operations and workflows
Foster a culture of change within the business
Assess effectiveness of changes
Track costs and benefits of changes
Inspire productive changes in the workforce by interacting with each employee
Track and improve current KPIs currently in place
Managing Resources
Identify and address problems and opportunities for the company.
Manage both raw materials and personnel
Overseeing inventory, purchasing and supplies is central to the job.
Determine needs, hire employees, oversee assignment of employees and planning staff development
Assist in tracking KPI’s
Oversee the overall look and feel of studio is maintained always
Suggest any training needs and ways of implementation in-house or outsourced.
Financial Management
Oversee budgeting, reporting, planning and controlling costs and keeping the organization on track financially.
Manage supply chain and other resources to help minimize costs of production.
Study business forecasts, sales reports and financial statements to propose ways to maximize results.
Improve efficiency in the company running
Goal-setting
Set goals and objectives and establish procedures and policies for various departments in the organization, based on overall company strategy and monitor progress
Create sales forecasts and planning of sales promotions.
Oversee production planning and scheduling
Communications
Help promote a positive company culture where the work can get done and morale is high.
Facilitate efficient communication between employees and departments.
Resolve minor disputes or disagreements.
Cooperate in high-level decision making with the Directors
Work with internal and external clients, pitch designs, and understand client needs; this role is in conjunction with the Creative Director
Design & Production
Sign off on complete garments
Provide quality control over design outputs and production
Develop and manage productivity and to continuously improve the design team’s production capabilities
Approve specification sheets (initial guidance may be required to create a working system with the Assistant Designer)
Guide and oversee creating basic blocks for bridal (system development)
Contribute to/comment on development creative programs and design concepts that meet the business objectives of the organization and that advance our brand and proposition strategy
PR
Represent the company at events
Build alliances and partnerships with other organizations.
Qualifications
Minimum 4-5 years experience in similar capacity
Degree in Business Administration, Commerce or related field
Excellent organizational and communication skills and the ability to manage multiple projects
Experience in a production environment is a plus
Impeccable attention to detail
Ability to lead teams and projects from concept to completion
Ability to supervise and develop employees
Ability to communicate effectively, both orally and in writing
Ability to work without supervision
