This position acts as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database accordingly.
Responsibilities
Managerial / Supervisory/ Operational Responsibilities or roles:
Ensure timely update and maintain up to date membership database and members directory as per the communication received from the members.
Recruitment of new members both individual and corporate.
Assist in the creation and development of membership and marketing material e.g. letters, new member welcome packs, newsletters, communications, member questionnaires and brochures.
Ensure timely dispatch the Management Magazine to members and Branches.
Responsible for preparation and ensure timely dispatch of membership cards and certificates.
Print and dispatch invoices to members whenever the subscription fall due.
Assist in the development of the membership recruitment and retention strategies.
Keep records and produce detailed reports on recruitment and retention activities, marketing campaigns, members behaviour and responsible for general office administration.
Handle inquiries from members and ensure timely response to enhance customer satisfaction.
Assign tokens for members for voting, vetting nominees and processing their payment and ensuring they are well updated.
Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
Any other duty that may be assigned from time to time by your supervisor.
Qualifications
Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
Diploma in a relevant field from a recognized institution.
Minimum level of personal and professional experience required to perform effectively in the role:
Minimum months or years of experience required to have to be appointed to the position :
Two(2) years of relevant work experience
Key Performance Indicators
Membership recruitment and retention as per targets
Ensure all membership invoices are dispatched to members
Upto date membership database
Membership satisfaction
Timely dispatch of membership documents and journals
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