Department: Client Service
Job Title Reports To: Managing Director
MAIN PURPOSE OF THE JOB: To drive the company’s growth in business volume and profitability
PRINCIPAL RESPONSIBILITIES
Maintaining and nurturing client relationships.
Managing and promoting delivery to client expectations
Achieving set business targets in both volume and profitability through growing billings from existing clients and recruiting new ones
Accountable for creation and integrity of proposal and pitch through working with agency colleagues in developing suitable proposals that adequately answers clients’ briefs and optimizes the agency’s competitiveness in pitches
Clearly and accurately writing reports, presentations and proposal documents.
Developing content and delivering training to project staff in line with client initiatives and internal requirements
Ensuring that timely client feedback is obtained for all projects through the established client satisfaction survey method
PERSON SPECIFICATION
Education Qualification and Training
Bachelor’s Degree in social sciences
Professional qualification in marketing, preferably CIM
Proficiency in computers
KNOWLEDGE AND SKILLS
Ability to advise the client and solve problems
Strong proposal and presentation writing skills
Excellent project management skills
Excellent communication and social skills
Demonstrated excellent client relationships development skills
EXPERIENCE
Experience with project execution and planning with agency
5 years’ experience in client service management
Proven 3 years’ experience in business development and prospecting
