Description of Role
We are recruiting an Account Manager to join our Nairobi team and help maintain Angaza’s position as the energy access industry’s leading B2B Pay-As-You-Go technology provider. Account Managers are the primary point of contact for our entire distribution network, and will be responsible for their partnership portfolio’s experience and growth.
The role focuses on ongoing relationship-building and proactive account management activities that promote overall customer satisfaction, product adoption, and product re-orders. The position will be responsible for the successful onboarding of partners, their introduction to the Angaza platform and Pay-As-You-Go sales, and ultimately their happiness and success with Pay-As-You-Go. The position will report directly to our Director of Channel Sales.
Responsibilities for the Accounting Manager Job
Onboarding and training
Work closely with the Senior Account Manager on implementation of account management strategy
Support the training of new accounts via demos, presentations, collateral, and webinars, to ensure they are engaged with the product
Educate accounts on new features and tools while identifying target accounts for upsells and new opportunities
Defining and executing
Establish productive, professional relationships with key personnel in partner accounts
Understand partner needs and motivations
Ensure partners meet Angaza’s sales quotas by communicating and providing support regularly on the phone and via email
Meet assigned targets for profitable sales volume
Proactively lead joint partner planning processes that develop mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
Consult and coach accounts to achieve success through company KPIs
Educating and enabling
Become an expert in Angaza’s software products and provide recommendations to suit varying client needs
Work with Customer Success, Platform, and Devices teams to articulate and monitor customer requests and feedback
Help partners define and share their market strategy through utilizing Angaza tools
Become a subject matter expert on all software tools, policies, and procedures that impact partner success
Qualifications for the Accounting Manager Job
Bachelors Degree
1-3 years of work experience in a channel sales environment
Demonstrated track record of managing client relationships and retaining accounts
Experience working on commission
Experience with Microsoft Office and CRM software
Experience managing multiple priorities in a fast-paced environment
Strong written communication skills and organizational skills
Happiness in a very dynamic, fast-paced, flexible (and fun!) startup atmosphere
Love of technology!
French speaking skills a major plus
