Job Summary:
The Account Manager is responsible for delivering high-quality and efficient customer service through the daily management of a team of employees. This includes motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving. In addition, the Account Manager role will be focused on driving overall staff performance.
Job description:
Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner.
Provides statistical and performance feedback and coaching regularly to each team member.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishes work procedures and processes supporting company and departmental standards, procedures, and strategic directives.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Provide support where required to the Operation Manager.
Duties, responsibilities, and activities may change at any time with or without notice.
Desired Skills:
Degree in Business Administration or related field.
Great command of English language with excellent communication skills.
A minimum of 1 year experience as a team lead.
A team player with a good level of leadership skills, who leads by example in terms of time and attendance adherence.
Inspire and motivate teammates while maintaining positive relationships with them.
Ability to multi-task, set priorities and manage time effectively.
Ability to manage staff performance.
Excellent problem-solving skills to achieve best customer service experience.
Must be incredibly organized.
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