The position
Reporting to the Manager Cross Border Payments, the Account Manager International Banking and Payments will facilitate new partnership onboarding initiatives under Equity Group and support the unit in offering operatinal support to the partners to enhance Equity Group’s presence in the Money Transfer space. This role is responsible for partner support from end to end across the subsidiaries.
Key Responsibilities & Accountabilities
Onboard, manage and facilitate Partnerships with Remittances providers
The main point of contact between the group and Remittances Partners
Receive and resolve partners queries escalations within the agreed SLAs
The main point of contact between the technical team and the Remittances Partners
Enhance partners experience
Identify, propose and manage individual money transfer partnerships and their contributions
Anticipate market developments, trends and identify business growth opportunities
Working with BD team to accomplish marketing and business development objectives by planning developing implementing and evaluating advertising and marketing initiatives and developing field business development action plans
Support MT product training within the banks network
Other duties
Qualifications
Postgraduate degree in business management or business related field
A minimum of five years’ experience in a financial institution, with strong understanding of overall banking operations, systems, and processes
A minimum of three years’ experience in money Transfer business
Experience engaging C-level management and senior executives in facilitating decision-making and reporting on progress
Attention to detail and ability to proactively assess product needs
In-depth knowledge on gathering and understanding market intelligence to maximise on opportunities
Excellent communication and facilitation skills, with demonstrated ability to collaborate with different individuals across the business to problem-solve issues, develop recommendations, and execute on next steps
Excellent financial, business understanding and acumen, and numerical skills
Ability to coach, mentor, train and transfer skills to others
Adherence to a code of conduct and ethical guidelines
Advanced to excellent computer literacy including standard office applications such as MS Office packages (Word, Excel, PowerPoint, Access)
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