Responsibilities
Client Management:
Understand client contracts and support new client contracts and existing client contract renewals.
Manage all incidents and escalations, resolving operational queries directly with the client and operational teams.
Be responsible for client forecasting.
Provide daily and weekly reporting.
Maintain internal client dashboards and libraries.
Drive key meetings e.g. QBR’s
Be responsible for timely and correct billing and invoicing.
Develop strong relationships with clients.
Co-ordinate site visits for clients.
Client Development
Develop client growth and satisfaction plans.
Analyse reports and identify trends and recommendations.
Communicate and support the Operations Team with any changes requested by the client.
Initiate improvements and support the clients and the operational team with new ideas.
Support with new client launches.
Policy & Process
Identifying and delivery process improvements.
Tasks And Responsibilities
Financial responsibility: Reporting and invoicing.
Commercial responsibility: First line contact person for the customer.
Client contracts: duration, pricing & indexation, logistical parameters, awareness of new local laws and cost impact.
Requirements
Excellent communicator both internally and externally.
Time management and organizational skills.
Ability to prioritize workload.
PC literate – Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint.
Presentation skills.
Good problem-solving skills.
Creative Thinking.
Attention to detail.
High level of numeric and literacy skills.
The ability to work well with other management professionals.
Self-motivated and proactive.
Profile
Master’s or bachelor’s degree in a relevant field.
Senior relevant experience. A background in e-commerce, logistics or distribution is a must.
Analytical mind.
Good stakeholder management, planning and organizational skills.
A strong business sense and commercial insight.
A constructive challenger who can easily cooperate with other departments.
Work independently and with the Management Team, take responsibility and set priorities.
Communicate fluently in Dutch and English. German is a plus.
Apply via :
career.bpost.be
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