CONTEXT OF THE ROLE
Reporting to SVP Africa, this role will be based in Nairobi overseeing the servicing of Thunes’ sending and receiving partners base in the Southern African region. The ideal candidate should be independent, possesses high level of initiative and handles concerns/issues received from partners seriously in order to build trust and win additional corridors through effective account management. This role requires a strategic thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
KEY RESPONSIBILITIES
Ensures quick and accurate responses to ad-hoc partner queries
Liaises with internal team (e.g. Technology and Treasury) to troubleshoot any issues quickly and effectively
Builds and drives strong relationships with key partner contacts and leverage on these to achieve the best possible partner experience
Becomes a payment expert for partners through delivering expertise, educating, leading and guiding partners on their global payments strategy
Shares feedback internally by consolidating partners’ feedback and evaluating the evolution of partners’ needs
Grows business and relationship with partners by helping partners grow while meeting internal strategic and financial targets
Collaborates with Thunes colleagues and works with available resources on internal and customer-facing projects
Demonstrated experience in an account manager role that focuses on both strong account management and identifying and realising further opportunities to grow the account
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
At Thunes to ensure we set out clear expectations for the business and you to succeed, it is equally important for us in defining not only the nature of the role responsibilities but that the cultural fit in working style and approach is a match! So please read carefully below before putting yourself forward
Minimally Bachelor degree in Business Management or similar
At least 3 years experience in account management, consulting or a related field
Ideally experience working at and/or with mobile wallets operators/banks/other financial institutions or remittance business
Able to engage in and navigate fast-paced discussions internally and externally to drive positive outcome
Exceptional interpersonal skills and ability to develop strong working relationships across all levels
Ability to interface seamlessly with a global multicultural team
Possesses passion for the payments space and dares to push boundaries and create value
Strong analytical and quantitative skills with a passion for new technologies
Ability to work under pressure, manage priorities, possesses strong organizational skills and deal with uncertainties
Fluency in written and spoken English, knowledge in French is ideal
Approximate travel frequency of 40%
Apply via :
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