Account Manager

Key Responsibilities for the Account Manager Job
Maximize sales and revenues for the different business divisions (Travel, Tours and Car Rental/ Transfers) by gaining a clear understanding of customers’ businesses and requirements.
Act as the liaison between all clients and the organization (including maintaining and developing relationships with existing & potential customers through various media – emails, posters, meetings, telephone calls etc.)
Collect customer feedback and complains & keep accurate records of customer complaints.
Analyse the complaints statistics or other data to determine the level of customer service at ETG/ HE.
Send various reports to clients as per their specific requirements.
Assisting the Sales & Marketing Manager in tendering & bidding process for travel & related services (RFP’s & RFQ’s)
Visit potential customers to prospect for new business, identifying new markets and business opportunities.
Gather market and customer intelligence including competitor activities in the Travel and Tourism industry.
Represent the company at exhibitions & events and organize for the same.
Raise awareness at Express Travel Group amongst the business and NGO community in East Africa.
Develop advertising opportunities, which can involve placing adverts in the media, shopping malls etc.
Assist in production of marketing materials, including newsletters, leaflets, posters and flyers – this can involve writing and proofreading copy and liaising with designers and printers.
Arrange the effective distribution of marketing materials for all ETG offices and customers.
Maintain and update the mailing database.
Contribute to and developing long-term marketing plans and strategies.
Support Sales & Marketing Manager and other colleagues towards making ETG a Customer focused organisation.
Qualifications for the Account Manager Job
Degree in Sales and marketing or Business related course
Minimum of 4 experience in corporate sales( B2B);Prior experience in Travel Industry is an added advantage
Analytical skills
Excellent communication and presentation skills