Purpose for the Job
To support all business development opportunities and related requests including issuing competitive quotations, RFQs and champion retention of the new medical business within the Retail & SME Division by offering seamless sales operations support in line with the Retail & SME Medical strategy. Organically grow the existing medical book by using the available digital platforms and other distribution lines.
Duties and Responsiblities
Coordinate the preparation and submission of competitive medical quotation proposals in response to client requirements
Liaising with the relevant IPF issuing parties, medical carriers and clients to ensure our new clients receive timely and accurate premium financing
Champion centralization of medical quotation issuance for the division including automation of the binder medical product quotations
Delivery of RFQs in liaison with the Tender Team, handling of new customer calls, walk in clients’ medical enquiries, follow-up on submitted RFQs in liaison with the business development team
New business weekly reporting including analysis on issued quotations, conversion rate, won & lost opportunities as well as key outcomes and areas of improvement and updating for new business success
Prepare and maintain digital and direct medical leads report both from our digital platforms and from Minet Staff
Champion medical product training within the entire division and Minet Staff, conduct member education within SMEs, and organize quarterly member education webinars per carrier to the retail medical clients
Support the business development and medical retention teams in executing sales strategies to achieve revenue targets
Collaborate with internal stakeholders, including medical underwriters and legal teams, to ensure RFQs and client SLAs submissions meet regulatory and company standards
Respond to all retail and SME medical incoming calls, letters, emails from clients/brokers within set TAT’s and attend to walk in clients promptly and professionally
Ensure all issues complaints are promptly and proactively resolved
Key Result Areas
At least 95% retention of the new medical business for Retail & SME
100% budget achievement of new medical business targets
Key Competencies
Communication – Speaks clearly and persuasively
Systematic Reasoning – Recognises and clarifies problems
Product Knowledge – Fair knowledge and understanding of medical insurance products
Quality – Demonstrates accuracy and thoroughness
Customer Service – Responds promptly to customer needs
Teamwork – Able to work in a team set up to achieve team commitments
Integrity – maintains an honest and professional approach in all dealings
Knowledge And Skills Required
At least 2 years of experience within a busy medical insurance environment
Healthy knowledge of IT solutions and systems
Strong analytical and research skills.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to manage multiple tasks and meet tight deadlines.
Strong attention to detail and organizational skills.
Professional and Academic Qualifications
Bachelor’s Degree in a Business-related field from a recognized university
Certificate of proficiency in insurance
Diploma in insurance (AIIK or ACII)
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