1st Level Operations

Job SummaryWe are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.ResponsibilitiesYou will support the following systems and functions: note, this role requires you to work in shifts as it is 24hour support

Event management
Incident management
Remote site access control
Legal request execution
Billing operations
Assurance support activities

Key Qualifications

Education: Academic degree, minimum on Bachelor level, in Engineering (IT, Telecom)
Minimum years of experience: 3-5 years’ experience of deploy system test and lead testing team.
Domain experience: area of expertise – Business Support System (BSS), Charging Systems
ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements

Knowledge sharing & collaboration skills
Problem solving & creative thinking
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Analysing
Working with people
Manage instructions & procedures
Applying expertise & technology