Job Purpose:
Function exists to provide excellent customer service and remote technical support and resolution based on tickets raised to the satisfaction of the internal/external customer within the shortest time possible. The role provides 24*7 supports to customers.
Responsibilities for the Customer Service Jobs:
24/7 Customer Service Surveillance
Monitor customer services in 24/7 hours environment
Alert customers and NOC Team of any noted fault affecting customer services
Receive faults logged in from the customers and acknowledge the same
Evaluate the faults and escalate to relevant team – NOC, Senior Colleagues, Team Leader and/or NOC Team
Provide troubleshooting and technical support to internal/external clients via phone, web based tools and email
Diagnose/troubleshoot faults and perform mitigation and curative operations
Handling of Trouble Tickets
Receive trouble tickets from customer care executives
Send acknowledgement to customer notifying customer of their case being attended
Inform the customer of resolution and/or recommended resolution action
Follow up with customer if customer is satisfied with the resolution.
Provide the customer with the reason for outage/fault
Have the trouble ticket updated with details regarding the fault and case closed.
Maintain a healthy communication with the customer during all stages.
Preparation of Detailed RFOs
Evaluate the fault reported
Investigate the cause of the fault
Provide the customer with the cause of outage/fault
Provide the customer with the Expected Time of Arrival of Engineer and/ or Resolution
Provide the customer with mitigation plans to avoid fault re-occurrence.
Make follow up to ensure the RFO is well understood and accepted by the customers affected by a fault.
Attending Service Review Meetings to Clients
Provider service improvement measures for customer services
Provide availability statistics to customers on their current services
Providing technical recommendations for service improvement to client services
Reporting
Daily/Weekly/Monthly reports and client requested reports
Daily top customers performance reports
Daily outage reports to all cases raised
Daily handover reports.
Performance Measures:
Cases assigned resolved within 4hours after assignment
Cases for escalation escalated accordingly within 2hours after working on the case
Solutions Designed must be sustainable
All trouble Tickets updated with accurate details within 24hours before closing of the Trouble Ticket
All reports (Daily, Weekly, Monthly and Customer) generated within the required time
Training unit departmentsï‚·peers, juniors and commercial on relevant technical concepts Customer Services Surveillance in 24×7 environments and alerts/notifications send out.
RCA and RFO prepared and shared accordingly within 72hours after permanent fault resolution
Solving customer problems using substantial analysis and investigation related to network and system performance.
Required Educational Qualifications:
University Degree in Information Technology
At least 6months of Experience in a Technical environment
Or 12months in ISP/Telecommunication Environment
Alcatel/CISCO/Alvarion/SDH certifications are an added advantage
Required Skills:
Understanding of Ethernet, TCP/IP routing, VLAN, SDH, Microwave, LAN and WAN Networking.
Knowledge of resolution to Layer 1-3 problems.
Ability to troubleshoot network related problems such as link outages, latency, jitter, packet loss/drops and loss of connection.
Basic knowledge of L2 protocols – Spanning Tree, VLAN, VTP and L3 protocols skills are essential MPLS VPN – L2 VPNs & VRFs.
Required Personality :
Proven ability to function in a self-directed environment.
Strong problem solving ability
Positive, proactive, and ready to embraces change.
Ability to handle clients professionally during all interfaces.
Strong written and verbal communication skills.
Ability to work independently, evaluate customer requirements and recommend solutions.
Team Player
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Website: Website
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Customer Service Operations Engineer Project Manager Senior Service Engineer
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Senior Resource Management Officer
Responsibilities for the Senior Resource Management Jobs
Monitor and oversee the financial management for all activities in the Mission including the oversight of financial expenditure and accountability; undertake financial analysis of projects, identify risks and initiate mitigation measures in coordination with the project managers.
Supervise management of the treasury by forecasting cash flows according to activities in the Mission and ensuring daily control of funds disbursed; ensure funding is received in accordance with donor agreements.
Maintain appropriate internal controls to safeguard the Organization’s assets, control cash and prevent fraud.
Prepare annual budget for the Mission, oversee budget control process and analyze variances between budget and actual expenditures. Assist in the preparation of budgets for new programmes.
Inspect payroll versus budgets, ensuring that salaries are correctly allocated to projects consistent with IOM’s projectization criteria.
In coordination with relevant HQs units, produce permanent instructions and procedures to complement or to adapt the general instructions of IOM, taking into consideration the volume of activities, staffing and the constraints and specific needs, namely in the areas of general administration, finance and human resources.
Assist the CoM in managing the human resources function and make recommendations on recruitment, retention, promotion, and separation of local staff. Interpret and apply Human Resources (HR) policies, rules and regulations and make recommendations for resolving difficult or sensitive cases.
Supervise and train staff on IOM’s administrative/financial policies and procedures; evaluate regular financial reports and take action to resolve anomalies and unusual trends.
Supervise the procurement and logistic services, including contracts with suppliers of goods and services and related administration authorities; oversee the management of the fleet of vehicles and maintenance of buildings as well as the functioning of all support services.
Liaise with relevant units at HQs and Manila Administrative Centre (MAC), as well as relevant external counterparts with regard to the financial and administrative activities of the Mission; report regularly on the financial situation of the Mission and provide other information as necessary.
Support and offer guidance to other units (programmes and sub-offices) on matters related to IOM administrative issues, local institutions and regulations and human resources problems with a view to increasing their effectiveness.
Perform such other duties as may be assigned.
Required Qualifications for the Resource Management Jobs:
Education
Master’s degree in Commerce, Accounting, Business Administration or a related field from an accredited academic institution with seven years of relevant professional experience; or
University degree in the above fields with nine years of relevant professional experience.
Professional certification as Chartered Accountant or Certified Public Accountant is an advantage.
Experience
Management experience at the international level, accompanied by background in finance, accounting and budgeting; good knowledge of human resource management;
Field experience a plus, including in liaising with governmental and diplomatic authorities as well as international institutions;
Knowledge of International Public Sector Accounting Standards (IPSAS) and SAP highly desirable;
Knowledge of IOM Accounting systems, software and procedures, a distinct advantage;
High level of computer literacy, in particular, experience in computerized accounting systems and software.
Languages
Fluency in English is required.
Desirable Competencies:
Behavioral
Accountability – takes responsibility for action and manages constructive criticisms;
Client Orientation – works effectively well with client and stakeholders;
Continuous Learning – promotes continuous learning for self and others;
Communication – listens and communicates clearly, adapting delivery to the audience;
Creativity and Initiative – actively seeks new ways of improving programmes or services;
Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
Performance Management – identify ways and implement actions to improve performance of self and others;
Planning and Organizing – plans work, anticipates risks, and sets goals within area of responsibility;
Professionalism – displays mastery of subject matter;
Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation;
Technological Awareness – displays awareness of relevant technological solutions;
Resource Mobilization – works with internal and external stakeholders to meet resource needs of IOM.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. -
Quality Controller Sales & Marketing Manager
Key Responsibilities:
Inspection of all the incoming materials to ensure that only materials that conform to the company specifications are accepted.
Carrying out any required analysis on raw materials and finished products as per the laid down operational procedures.
Monitoring of the set Critical Control Points and Operational Prerequisite Programmes (O-PRP).
Monitoring the entire processes as guided by standard operating procedures.
Ensuring that product non-conformities are controlled at all levels, and any non-conformity is properly documented and product isolated to prevent unintended use.
Carrying out shelf life studies on the current products as per the laid down procedure.
Actively participating in any research on new product development and improvement of the existing ones.
Sensory evaluation of all products being packed to ensure quality and consistency.
Ensuring that high hygiene standards are upheld in the production environments and the plant in general.
Carrying out daily and weekly hygiene audits, and equipment are cleaned as per the laid down schedule.
Ensuring that personnel in production areas adhere to the set hygiene rules at all times.
Maintaining clean Quality Control records and properly filing them within 24 hours.
Carrying out reshipment inspections on goods being dispatched to the market.
Undertaking any other assigned duties, when the circumstances at hand dictate so.
Qualifications:
Bachelor’s Degree in Food Science / Chemistry from a recognized institution.
Engineering from a recognized institution with at least 3 years’ work experience.
Experience in food processing Quality Assurance.
Training and working knowledge of HACCP and ISO 22000.
Strong verbal and written communication skills.
Strong Microsoft Office skills.
Ability to multitask and manage multiple projects.
Strong organizational, problem solving and analytical skills.
Ready to build systems from the ground up.
Monthly net salary: Ksh. 100,000 /= (Approx. 1,000 USD)
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Pharmaceutical Technologist Registered Clinical Officer
Job Description
Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; preparing invoices; removing outdated drugs & preparing ageing reports as often as possible Maintain a safe and clean environment by complying with company standard operating procedures & government regulation Protects patients and employees by adhering to infection-control policies and protocols.
Organize medications for dispensing by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
Maintain records and prepare weekly reports
Generates revenues by calculating, recording, and issuing charges as well as issuing sale receipts
Ensures medication availability by delivering medications to patients and other clientele. Prepares reports by collecting and summarizing information and sending them on time as required in the standard operating procedures
Contributes to team effort by accomplishing related results as needed.
Conducting marketing activities together with the branch team and ensuring individual and branch sales targets are met/or exceeded.
Take responsibility of his/her clinic by ensuring that all operations of the clinic are running smoothly Adhere to the Dangerous Drug Act regulation
Ensure standard operating procedures are followed to the letter and timely feedback given
He/She must always be clean, smart and well groomed He/She must be ready and willing to provide exemplary customer service in accordance to company brand and policies.
Apart from managing the lab, the laboratory technologist will performe other duties assigned to him/her by the clinic manager as long as they fall within his/her scope.
Skills: Clinical Skills, Medical Teamwork, Multi-tasking, Listening, Verbal Communication, Health, Promotion and Maintenance
Qualifications and Experience
Have a diploma in pharmaceutical technology Have a certificate in pharmacy
Be enrolled by Pharmacy & Poisons Board
2 – 3 years of experience in a similar position
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Sales & Marketing Manager Touring / DMC Manager
Key Responsibilities:
Find new sales leads
Work with Marketing to ensure consistent lead generation
Manage day-to-day performance of all sales team members and deliver reviews
Work with the sales director to generate ideas for sales contests and motivational initiatives
Lead and schedule weekly and/or monthly team meetings with sales team and customers
Manage the entire marketing lifecycle: defining the strategy, conceiving means and collaterals, design and working with cross-functional teams, particularly sales, through implementation
Partner with product, sales and training teams to deliver marketing collaterals, campaigns and events as per road map and objectives and implement go-to-market strategy
Build and lead a high-performing internal team to undertake research, business analysis and human-centred design
Design and implement promotion schemes for market acquisition
Design and manage focused field-based research, trials and pilot projects following Lean Startup methodology to validate key product hypotheses
Recruit and manage interns, fellows and seconded professionals supporting the product line and sales function
Drive execution of new product and pricing launches across the organization
Qualifications / Skills:
Bachelors Degree or above in relevant field
Minimum 5 years experience in a similar role
Experience managing a big sales team
Having worked for a start up company is a plus
Strong intrapersonal skills.
Exceptional written and verbal communication skills.
Ability to work under pressure with tight deadlines.
Ability to work independently and reach targets.
Hardworking, persistent, flexible, and dependable
English and Swahili fluency. Swahili dialect in addition is a plus
Monthly gross salary: Ksh. 100,000 /= (Approx. 1,000 USD) plus very competitive commission
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Pharmaceutical Finance Manager Financial Controller for a Solar Company FMCG Company Production Manager Manager for a Conservation & Community Development
Key Responsibilities:
Review accounting systems & procedures and make recommendations based on standard industry practice
Recommending and implementing internal controls related to financial processing.
Monitor the budget on a daily basis.
Lead and motivate the finance and administration team.
Prepare the latest estimate and following year’s corporate and F & A annual budgets.
Present detailed business plan on how the budget will be achieved.
Manage corporate finance and maintain corporation tax compliance.
Ensure financial, risk management and administrative records are maintained.
Monitor various portfolios to mitigate credit risk while maximizing revenue.
Qualification:
Must have a CPA (K) / ACCA.
Must have a Bachelor’s degree in a relevant discipline.
Must have pharmaceutical background in a multinational company.
Must have at least 5 years of financial management responsibility in a for-profit environment.
Must have experience in project management, procurement and overseeing contractors.
Must have an understanding of private equity fund investor issues.
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General Manager
It is the responsibility of the general manager to :-
Develop and lead a strong management team capable of exercising effective management, financial and risk control of the business.
Retention and up-selling of products to existing customers, and the development of new business opportunities. Day to day management of the business including the preparation of management, budgets and financial reports as required by the organization.
Generation of revenues from lending.
Manage and control all business risks arising in FCL from lending to minimize PAR.
Establish and maintain high-level contacts with customers.
Actively participate in the professional management of FCL
Agree on objectives with sales team and monitor their performance against set targets.
Share any relevant market, competitor or customer information with the Directors.
Requirements
Bachelor’s Degree in Business management, economics, Finance, or equivalent
Minimum of 5 years in working with a busy Micro Finance at a management level (Those currently working in Nairobi may have an added advantage).
Only applicants meeting the above criteria need to apply.
Salary Range: From Kshs.100 000.00 to Kshs.200,000. -
Production Manager
Key Responsibilities for the Production Manager Job
Plan, coordinate and execute the production objectives and schedules to ensure that production, pull planning and customer requirement targets are achieved.
Continuously improve using manufacturing excellence systems – Kaizen, TPM, ISO 22000:2005 etc.
Develop and cascade the manufacturing KPIs and monitor the same on the Balanced Score Card.
Formulate and execute a sustainable production strategy, policies and standard operating procedures (SOPs) in Productivity, Quality, Cost, Delivery, Safety (OSH) and Morale.
Delete Muda, Mura and Muri in the production process while improving the productivity ratio.
Develop and control the direct labour, direct materials and overheads budget.
Process people capability development while creating effective work environments.
Manage third party contracts for manufacturing and the manufacturing service delivery.
Optimize, care and improvement of the asset base while delivering an On Time, In Full and Error free operation.
Measure the resultant correction or corrective action activities.
Production Manager Job Key Qualifications
Bachelor degree in Engineering or in Science. MBA is an added advantage.
Minimum 5 years working experience in a similar capacity in a related industry.
Must be familiar with best practice in manufacturing.
Training and knowledge in HACCP / ISO 22000 / GMP / Kaizen would be an added advantage. -
Petroleum Engineer
Concerned with the activities related to the exploration & production of hydrocarbons, which can be either crude oil or natural gas. Exploration and Production are deemed to fall within the upstream sector of the oil and gas industry. Involve in all of the stages of oil and gas field evaluation, development and production. To maximise hydrocarbon recovery at minimum cost, while maintaining a strong emphasis on reducing environmental impact.
Detailed Roles and Responsibilities
Involve in field development task forces and initiates/finalizes/ contributes to studies and work plans for optimum field development and monitors for proper implementation.
Oversees and coordinates the development of detailed proposal for various drilling, testing, workover and completion activities.
Shall be able to recommend different type of fracking based on reservoir,
Awareness of new technologies upcoming in the industry and implementation
Reservoir management for producing fields
Recommendation & Implementation of EOR technologies
Ensures timely preparation of well prognoses. Coordinates the translation of development strategies and plans into operations proposals to maintain or enhance oil recovery.
Recommends and plans special tests or test runs of projects prior to recommending field wide or reservoir implementation.
Undertakes studies to evaluate available alternatives and defines design parameters for upgrading / debottlenecking existing facilities/ enhance capacity and meet set targets
Identifies, recommends, and controls contracted and consultant services required to carry out or assist in complex or innovative studies and projects
Participates in field wide Projects and coordinate efforts and provide recommendations leading to major investment and development programs.
Person Specification
Expertise: Petroleum Engineering, Reservoir Engineering
Experience: 7-10 Years in both clastic and carbonate reservoirs
Education: Bachelors/ 3-5 yr Degree
Certification: All onshore certificates require to be up to date
Design simulation jobs such as acid wash, matrix acidizing, acid franc, hydraulic fracturing, review, QC Jobs and conduct post job evaluation
Knowledge in all different completions available including horizontal, ICD, ICV, smart wells and the capability to review and QC their design
Experience in reservoir management and production enhancement for unconventional plays -
Mechanical Technicians
Mechanical Technicians for Kipevu III Power Plant whose main responsibilities includes the following; €1. Responsible for mechanical maintenance of the Plant. 2. You will be required to troubleshoot mechanical defiance on various equipment and machinery. 3. You will be required to uphold all safety regulations including and not limited to isolation, lock out and tag out. 4. You will be responsible for maintaining the machines and auxiliary equipment in good and clean conditions. 5. In your role, you are to work closely with the mechanical supervisor.
Application deadline 2016-10-31
Position description – Responsible for the mechanical maintenance of the plant. – Ensure compliance with all safety regulations including isolation, lock out and tag out. – Responsible for maintaining the machines and auxiliary equipment in good clean conditions. – Be able to carry out minor repair, preventive and corrective maintenance to mechanical plant equipment and auxiliaries. – Responsible for reporting operational disturbance and/or taking corrective action when directed to do so. – Effectively communicate the condition of plant equipment and performance to the mechanical supervisor & concerned plant personnel. – Perform emergency procedures in order to protect personnel and equipment in case of damage or failure of safety deficiencies. – Be able to read pressure and temperature indicators such as manometers, thermometers, digital panels and to measure with their specific measuring equipment. – Maintaining the plant in clean and safe conditions at all times. – Utilize all tools in such a manner so as to maximize their useful operating life. – Account for all parts and materials and supplies used in the performance of work. – Perform any other duties assigned from time to time by the supervisor.
Requirements – Communication skills – Cooperative skills – Cost effectiveness – Self Management – Teamwork skills – Quality, safety, environment skills – Utilize IM applications and IM tools – BSc Degree in Mechanical Engineering – Technical training
– Two(2) years experience in operation and/or maintenance of a Power Plant.