Jobs Kenya

Website: Website www.visa.com

  • Senior Account Manager

    Senior Account Manager

    Job Description

    Provide insight, consultancy and operational development plans to both internal and external stakeholders. Perform post-implementation monitoring and report violations which require invoking the Compliance Programme.
    Develop and manage short term operational initiatives and client-driven continuous improvement plans.
    Provide proactive operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
    Identify and analyse processing problem with customer impacts; communicates ongoing situation status; Reports SLA performance and develops improvement plans to address chronic customer problems.
    Identify operational process improvements, whilst spotting out revenue-generating and/or cost-saving opportunities
    Proactively identify and seek client buy in for processing improvement opportunities
    Building relationships with clients and acting as a liaison between them and Visa groups to develop their operational business
    Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally.
    Building client relationships and act as reference point on operational issues related to new and non-traditional products and services and make decisions to implement resolutions to time critical situations.
    Considered the functional expert for processing and operational business, providing operational and product based expertise and guidance with a view to client operational readiness and effective implementation
    Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.
    To brief and train key clients in aspects of compliance programs that will impact clients businesses
    Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services.

    Qualifications

    Bachelors/Degree or equivalent work experience. Typically requires a minimum of 5-7 years progressively responsible experience in customer service, project management and technical support role in the financial or information technology industry.
    Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
    High Knowledge of VisaNet Integrated Payment (VIP) and Base II systems, EMV and Visa Integrated Circuit (VIS) technical specifications so that second level technical support can be provided to clients and internal teams.
    High knowledge of the electronic payments landscape including mobile and internet payments is a plus.
    Exhibit advanced planning, organizational and problem solving skills.
    Excellent verbal, written, presentation and interpersonal skills are required.
    Demonstrated strong leadership capabilities and project management skills.
    Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
    Self-motivated with the ability to work under pressure with a diplomatic approach and customer service focus, while possessing a collaborative team work spirit
    Fluency in French and English languages is a must.
    Candidate must have the ability to travel.

    Additional Information

    Exposure to East Africa Region is preferred
    Good command of English language

    Client/Customer ServicesKenyaVisa

  • Business Development Executive

    Business Development Executive

    Job Description
    The role will provide support to Country Manager to develop and expand client relationships in defined Visa markets in East Africa.
    Key responsibilities include the following:

    Contribute to development, production and implementation of initiatives outlined in Country plans
    Build and update on a monthly basis a complete Business Intelligence tool gathering all information with regards to macro economics data, Issuing & Acquiring activities of Visa clients / Market
    Monitor and analyze competitor’s strategies & market trends
    Attend to client queries and issues, and provide timely and efficient solution
    Ensure clients’ compliance to service levels, integrity of service records and efficient resolution of complaints
    Identify key opportunities within market, size/provide analysis and business case to address
    Provide periodical reports (weekly, monthly or quarterly ) as agreed with Country Manager
    Assist Country Manager in providing reports to Management
    Playbook updates
    Liaise with relevant Visa functions to share client priorities & ensure business outcomes are met
    Co-ordinate with other Visa functions in order to successfully implement the country plans
    Complete ad hoc project/research and presentation work and other relevant initiatives as requested by the management
    Organize and execute events related to corporate hospitality in the relevant markets

    Qualifications

    Strong external sales/business development mindset with product and / or marketing experience and abilities, preferably with fintechs, banks or consulting firms
    Minimum of 1-2 years’ experience in client facing roles and internal constituents
    Ability to work independently and in collaboration with high level of success/achievement
    Deeply analytical with attention to detail
    Demonstrated ability to work cross functionally
    Prior digital/mobile payments experience is a plus
    Excellent written and oral communication skills
    Bachelors degree preferably in Business or Technology

    Additional Information

    As with all positions within Visa CEMEA, the jobholder is responsible for the security of the Visa CEMEA environment and the physical security of all Visa property, documentation and member information.
    Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.
    Give full support to the Company’s business continuity policy and ensure that the policy is effectively implemented. Ensure familiarity with business continuity plans and support all relevant activity.

  • Business Development Manager

    Business Development Manager

    Job Description
    The role will provide support to Country Manager by developing and expanding client relationships in defined Visa markets in East Africa.
    Key Responsibilities Include The Following

    Contribute to development, production and implementation of initiatives outlined in Country plans
    Build and update on a monthly basis a complete Business Intelligence tool gathering all information with regards to macro economics data, Issuing & Acquiring activities of Visa clients / Market
    Monitor and analyze competitor’s strategies & market trends
    Attend to client queries and issues, and provide timely and efficient solution
    Ensure clients’ compliance to service levels, integrity of service records and efficient resolution of complaints
    Identify key opportunities within market, size/provide analysis and business case to address
    Central communication point for all clients in market
    Provide periodical reports (weekly, monthly or quarterly ) as agreed with Country Manager
    Assist Country Manager in providing reports to Management
    Regular market sales visits
    Playbook updates
    Liaise with relevant Visa functions to share client priorities & ensure business outcomes are met
    Co-ordinate with other Visa functions in order to successfully implement the country plans
    Complete ad hoc project/research and presentation work and other relevant initiatives as requested by the management
    Organize and execute events related to corporate hospitality in the relevant markets
    Budgeting, costing and coordination with external event management companies

    Qualifications

    Strong external sales/business development background with product and / or marketing experience and abilities, preferably with banks
    Minimum of 2-3 years’ experience in client facing roles and internal constituents
    Ability to communicate complex technical/financial concepts with subject-matter experts and convey those concepts to a broad audience
    Ability to work independently and in collaboration with high level of success/achievement
    Deeply analytical with attention to detail
    Demonstrated ability to work cross functionally
    Prior digital/mobile payments experience is a plus
    Excellent written and oral communication skills
    Bachelors degree preferably in Business

    Additional Information

    As with all positions within Visa CEMEA, the jobholder is responsible for the security of the Visa CEMEA environment and the physical security of all Visa property, documentation and member information.
    Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.
    Give full support to the Company’s business continuity policy and ensure that the policy is effectively implemented. Ensure familiarity with business continuity plans and support all relevant activity.

  • Business Development Leader, Merchant Sales and Solutions,

    Business Development Leader, Merchant Sales and Solutions,

    Job Description
    Visa’s Merchant Sales and Solution Team is seeking a Merchant Sales and Solutions Business Development Leader who will have responsibility of leading the in-market acceptance efforts of a new mobile payment solution.
    The Merchant Sales and Solutions Business Development Leader has the responsibility of driving growth and development of meaningful and profitable merchant relations in East African markets. In addition, this role is responsible for working with the Senior Business Development leader and the Group Country Manager/Country Managers on industry & regulatory initiatives and interchange management for the region.
    The Merchant Sales and Solutions Business Development Leader executes on the implementation of agreed merchant acceptance strategies that grow the penetration of electronic payments in this geography to drive the increase of Merchant Sales Volume (MSV) via implementing the new payment solution and building strong working relationships with client banks, key merchants and third party partners. The role is also responsible for understanding and communicating local market needs in order that the CEMEA Hub, Digital Team and Global Merchant Sales and Solutions organizations are able to effectively and efficiently define market specific strategies required to manage strategic and complex Acceptance issues.
    JOB SCOPE
    Key Results Areas

    Drive acceptance of Visa payment solutions in the East African market, with a focus across various business segments, key among them top tier and marquee merchants
    Develop strong market relationships with key merchants meant to protect and grow Visa business and brand standing with these merchants
    Conduct quarterly business reviews with key merchants with the aim of ensuring Visa relationship adds value to clients
    Develop and execute the merchant acceptance, merchant relations and partner strategy for East Africa, increase Visa MSV, market share, data processing revenues and create acquirer, merchant and consumer preference for Visa.
    Play a hands on role in the deployment and go to market of a new mobile based technology solution.
    Development of new initiatives/solutions, implement marketing/usage initiatives targeting traditional and new merchant segments, both in physical world and virtual world, with a focus on mobile based acceptance solutions.
    Successfully translate broad strategies into specific objectives and action plans, aligning efforts of the Acceptance and Interchange organizations with other key Visa stakeholders in particular the Country and Digital Teams.
    Establish and foster relationships with Clients and internal stakeholders at all levels of staff and senior management.
    Understand client needs, solution deployment requirements in different environments and develop models of engagement that are easily replicable across organizations with similar characteristics for faster onboarding.
    Support local Client Sales and Digital Teams with their sales and enablement efforts. Maintain current knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.
    Maintain and build rapport with Digital and functional teams across Visa Inc. to exchange, learn and leverage best practices.

    Qualifications
    Professional

    Local market and regulatory knowledge and functional experience in acceptance, merchant acquiring, interchange management, consulting, financial transaction processing knowledge and client sales, preferably Visa, supporting highly complex clients and/or services within a highly matrixed environment
    Established networks at decision making levels with a strong business-to-business sales track record.Years of Experience: A minimum of 10 years of success in progressive leadership positions in the Payments industry
    Education (required): Bachelor’s degree or equivalent. Masters degree in a business field is an added advantage

    Technical

    Working knowledge of payments network and processing services
    Working knowledge of mobile technology
    Demonstrated, detailed knowledge of the full breadth of acceptance and other products and services offered by Visa

    (preferred)

    Working knowledge of project management tools and application
    Microsoft office tools e.g. PowerPoint, Excel, Word etc
    Working knowledge of Visa systems (preferred)

    Business

    Strong Sales and relationship management skills.
    Broad and multiple industry exposure.
    General finance and accounting knowledge and understanding.
    Strong influencing and negotiation skills
    Project management experience.
    Strong oral and written communication skills.
    Experience shaping and delivering defined strategies.
    Proven track record of driving growth and taking new products from conception to commercial launch.
    Executive presence.
    Global mind-set, desire and demonstrated ability to work cross-culturally.
    Exposure to emerging payment solutions (mobile wallets, mobile money ecosystems, agent banking, mobile money transfers)

    Additional Information
    Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind– making sure that Visa is the best way
    to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

  • Director, Digital Product Specialist, Solutioning and Co-Creation

    Director, Digital Product Specialist, Solutioning and Co-Creation

    Job Description

    In response to the accelerating pace of change in the payments industry, Visa is extending its network, opening access to payment capabilities, and using insights gathered from in-field research to ideate and generate solutions to complex problems.
    The Sub-Sahara Digital Solutions team works on solving these complex problems with clients and partners by combining Design Thinking with innovative research approaches, and technology to deliver new products to market. We are part of the wider Product team working with stakeholders across the company and industry on projects that help define the future of commerce in Sub-Sahara Africa, (SSA).
    As the Director, Digital Solutions & Co-Creation, you will be tasked with helping set the strategic
    direction of co-creation and digital enablement across East Africa, establishing and executing a rapidly scalable go to market plan, and working closely with the CEMEA Innovation Centre and Digital Solutions
    Teams to gather and distribute insights and solution enablement across all product teams in Sub-Sahara.
    You will be involved in the early stages of research, ideation and storytelling and collaborate with teams through the iteration and implementation process.
    A natural collaborator and design thinker, with experience in API software development, you will act as evangelist and leader of the co-creation framework for East Africa Digital solutions, while also bringing together client partners, designers, technologists, and subject matter experts to facilitate solution designs and executions.

    The Ideal Candidate

    Can easily connect the dots between product, design, technology, and strategy to solve complex problems with diverse internal and external stakeholders.
    Has strong business acumen and program management skills.
    Has a proven record of working with clients to lead the delivery of digital products/services from idea through to commercialization.
    Demonstrates thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
    Can develop amazing presentations and strategic narratives to support them
    Is comfortable influencing to achieve the best outcome for Visa,
    Good at communicating to large audiences and working in close collaboration with small audiences
    Can clearly articulate value propositions to client stakeholders of various levels and abilities, including executives and to some extent technical resources
    Will encourage others to openly share and build on each other’s new ideas, products or solutions
    Recognizes the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required

    Responsibilities

    Support the planning and execution of Visa co-creation strategic direction strategy and go to market plan for SSA
    Work with clients and partners in the Visa Innovation Center to create, build and scale new product concepts
    Manage an ongoing pipeline of co-creation for issuing and merchant clients and their respective partners, enablers and acquirers.
    Track and report co-creation opportunities in a structured, program manner
    Work closely with the CEMEA Innovation Center to define, document and educate in market product teams so they can successfully identify local co-creation opportunities and are comfortable leading to commercialization.
    Capture strategic insights from the Innovation Center and act as an evangelist into SSA product so that in market teams provide thought leadership to their respective clients.
    Ensure Visa’s processes and all required Visa Inc. policies are followed and escalate as necessary

    Requirements
    Qualifications

    Degree qualified in business and/or technology.
    Post graduate qualifications highly desirable
    Formal qualifications in Human Centered Design/UX/Agile desirable
    5+ years of experience in top-tier consulting or financial service clients, with experience in technology working in client focused functions
    Proven capabilities in leading design thinking/co-creation engagements with virtual teams that include Managers and Executives at senior levels – communication, presence, thought leadership and gravitas
    Client facing experience with the ability to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes
    Strong project/program management skills to successfully manage multiple, concurrent work streams
    World-class client-facing skills and proven ability to engage and drive commercial outcomes
    Additional InformationProduct Development & ManagementKenyaVisa

  • Senior Business Development Leader

    Senior Business Development Leader

    Job Description

    Strategic Leadership

    Determine and execute strategies for assigned markets.
    Develop and provide leadership for and key client account plans by integrating and setting priorities based on information about the market, client opportunities, Visa priorities and competitor activities
    Monitor development of payments, technology/big data, banking and financial services industry, analyze trends and understand factors affecting current and potential business results of Visa
    Identify success factors for progressive and dynamic business growth, develop and implement sales strategy accordingly,develop tactics and define actions to achieve defined goals
    Identify opportunities for new business in assigned markets
    Identify strategic shifts in assigned markets that could have overall implications and business impact for Visa Inc. overall
    Lead Visa’s strategy with governments,central banks and other regulatory institutions within identified markets.Engage with entities to maximize Visa’s influence within the electronic payments industry
    Maximize awareness and preference for Visa in defined markets amongst key non-bank stakeholders to ensure a level playing field
    Represent Visa Inc. within the market across multiple areas from sales to regulatory affairs to corporate and social responsibility by speaking at conferences and business meetings and undertaking media/public relations activities in the area to shape perceptions of the corporation

    Client Leadership

    Develop, maintain and cultivate close relationships with decision-makers and other influencers client CEOs and other senior management of banks including central banks, national banking associations and partner companies; be aware of their views on development of the payments technology, banking and financial services industry
    Understand clients’ key players, strategies, priorities, needs and decision making processes
    Develop and/or oversee creation of holistic client plans. Advise on customer–specific strategic ideas and innovative solutions to drive mutual revenues
    Lead client sales function; manage the team to achieve agreed corporate objectives
    Share Visa’s views on industry developments and dynamics and advise them how Visa products can impact their results
    Understand and influence product positioning and pricing of Visa and competitors’ products in clients’ product portfolios

    People Leadership

    Actively engage employees with exceptional communications skills and commitment
    Model collaboration and influence
    Ensure that cross-divisional teams are fully aligned and briefed about clients’ and business partners’ environment.Ensure that strategic plans for the market are developed in conjunction with, understood and shared by the supporting functions within Visa
    Attract,develop and retain outstanding talent. Ensure appropriate succession planning is in place within key roles and maximize employee engagement

    Operational Leadership

    Deliver market sales targets and drive business goals and priorities . Take lead in managing and maximizing return on all resources applied across defined markets including sales, product, marketing and operational resources. Ensure maximum cooperation, liaison and communication across the markets,Plan and develop Visa business in market to meet or exceed targets established through the planning
    process within allocated budgets
    Oversee efficient operational management of local office, ensuring all activities are undertaken within the appropriate risk and controls frameworks (local regulatory and Visa internal)
    Maintain a keen focus on a well-developed operational controls environment and that a strict adherence to Visa compliance practices is maintained at all times
    Focus on achieving business targets through growing the existing business, identifying new business opportunities and traducing and implementing new products and services across large, complex markets
    Monitor business results of individual banks, anticipate challenges and take proactive measures to accomplish targets

    This position reporting to Cluster Country Manager, East Africa will be responsible for general management of all aspects of local business including business strategy, business development and portfolio management, matrixed management of functions to ensure each is aligned with global and regional strategies, government officials, Central Bank and other regulatory institutions, people leadership, compliance & control.
    Qualifications

    10 years of progressively responsible business experience with 5+ years’ experience managing strategic relationships with financial services and technology solution providers
    Extensive worldwide knowledge of the payment, risk management and payment security industry, including card,alternative and local payment processing
    Significant experience managing commercial deals through the entire lifecycle; exceptional deal management, deal structuring, negotiation and leadership skills; ability to structure key terms and conditions to accommodate specific risks and constraints; demonstrated ability managing referral pipelines with partners
    Demonstrated ability to work with large, cross-functional (e.g. product, sales, strategy, marketing) and cross-regional teams
    Ability to work independently within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
    Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business problems
    Ability to quickly assess an opportunity’s potential, leveraging fact-based analyses and industry experience
    Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines
    Willingness to travel due to assignment requiring at least 50% of time
    Minimum degree level qualification, MBA preferred
    Fluent in English and French.

    Additional Information

    As with all positions within Visa CEMEA, the jobholder is responsible for the security of the Visa CEMEA environment and the physical security of all Visa property, documentation and member information.
    Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.
    Give full support to the Company’s business continuity policy and ensure that the policy is effectively implemented. Ensure familiarity with business continuity plans and support all relevant activity.