Jobs Kenya

Website: Website www.sunculture.com

  • Legal Associate

    Legal Associate

    About the role:

    The successful candidate will play a pivotal role, providing crucial support in various facets of the organization’s legal framework. Responsibilities will include overseeing litigation matters, guiding contract negotiations, and actively participating in compliance activities. With a focus on upholding legal integrity, the candidate will play a key role in ensuring alignment with the organization’s objectives, providing essential legal support for the successful execution of strategic goals.

    Key Responsibilities:

    Support in representing the organization in legal proceedings, hearings, and negotiations, providing valuable support throughout the process.
    Collaborate proactively with external legal counsel as needed, taking a supportive role in managing relationships with external law firms to ensure effective communication and cooperation.
    Conduct legal research under the guidance of the Legal and Compliance Officer, contributing to litigation strategies and offering well-informed legal opinions that complement the overall legal framework.
    Play a supportive role in the development and maintenance of a comprehensive database of legal precedents and case law, focusing on relevance to the organization’s activities for strategic reference.
    Support the maintenance of a centralized repository for contracts, actively tracking key milestones and renewals to facilitate timely actions and ensure compliance.
    Collaborate closely with cross-functional teams to assist in the development and implementation of compliance policies and procedures, working under the guidance of the Legal and Compliance Officer to integrate legal considerations seamlessly into organizational practices.

    Qualifications:

    Bachelor of Laws (LLB) degree from a recognized institution.
    Admitted as an Advocate of the High Court of Kenya with a valid practicing certificate from the Law Society of Kenya.
    Six (6) months – 1 year of post-admission experience, preferably in a legal practice, corporate legal department, or relevant field.
    Proficient in drafting legal documents, opinions, and correspondence.
    Experience in supporting litigation matters, including case preparation and court appearances.
    Understanding of regulatory and compliance frameworks applicable to the industry.

    Apply via :

    sunculture.freshteam.com

  • Field Engineer – Wote Inventory and Planning Associate

    Field Engineer – Wote Inventory and Planning Associate

    About the role:

    Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

    Key Responsibilities:

    Project Management

    Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
    Contacting clients to set preferred dates and installing the products within the set timelines.
    Proper time management to ensure all projects assigned are achieved within the timelines set

    Risk Management

    Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
    Communicate and mitigate any risk factors that are encountered in the field by various engineers.
    Carrying out technical surveys and submitting the reports) to the engineering team leads
    Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
    Mentoring and in-field training of new engineers
    Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
    Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
    Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
    Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
    Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
    Advise and provide recommendations to clients on products that would work best for them during technical surveys
    Do a minimum of 2 installations in a day.
    Achieve a mean Turn Around Time of under 2 days for jobs done
    Achieve a mean app adherence of 100% of all the jobs done

    Does this sound like you?

    Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
    2+ years of experience with solar grid pump systems and irrigation systems management
    Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
    Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
    An independent thinker who is able to thrive in a fast-paced dynamic environment.
    In-depth knowledge of the industry and current trends adaptable for SunCulture
    Be organized and be an expert in time management
    An agile trainer capable of training and being trained and be very resilient and flexible
    Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
    Able to work in a dynamic environment with immense pressure and meet deadlines
    Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Field Engineer – Malindi Sales Team Lead – Migori Sales Team Lead – Bungoma Sales Team Lead – Nyandarua

    Field Engineer – Malindi Sales Team Lead – Migori Sales Team Lead – Bungoma Sales Team Lead – Nyandarua

    About the role:

    Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

    Key Responsibilities:

    Project Management

    Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
    Contacting clients to set preferred dates and installing the products within the set timelines.
    Proper time management to ensure all projects assigned are achieved within the timelines set

    Risk Management

    Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
    Communicate and mitigate any risk factors that are encountered in the field by various engineers.
    Carrying out technical surveys and submitting the reports) to the engineering team leads
    Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
    Mentoring and in-field training of new engineers
    Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
    Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
    Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
    Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
    Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
    Advise and provide recommendations to clients on products that would work best for them during technical surveys
    Do a minimum of 2 installations in a day.
    Achieve a mean Turn Around Time of under 2 days for jobs done
    Achieve a mean app adherence of 100% of all the jobs done

    Does this sound like you?

    Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
    2+ years of experience with solar grid pump systems and irrigation systems management
    Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
    Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
    An independent thinker who is able to thrive in a fast-paced dynamic environment.
    In-depth knowledge of the industry and current trends adaptable for SunCulture
    Be organized and be an expert in time management
    An agile trainer capable of training and being trained and be very resilient and flexible
    Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
    Able to work in a dynamic environment with immense pressure and meet deadlines
    Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Team Lead – Matunda Field Engineer – Molo Field Engineer – Taveta Field Engineer – Matuu Field Engineer – Eldoret Field Engineer – Busia Customer Retention Representative

    Sales Team Lead – Matunda Field Engineer – Molo Field Engineer – Taveta Field Engineer – Matuu Field Engineer – Eldoret Field Engineer – Busia Customer Retention Representative

    About Role

    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

    Responsibilities
    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Call Center Quality Analyst Customer Retention Representative Customer Service Representative

    Call Center Quality Analyst Customer Retention Representative Customer Service Representative

    About the role

    The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members’ demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing and assessing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall SunCulture customer experience.

    Key Responsibilities:

    Conduct regular evaluations of inbound and outbound calls, assessing adherence to scripts, policies, and procedures.
    Evaluate customer service representatives’ performance using predefined quality metrics.
    Identify trends and patterns in customer interactions to pinpoint areas for improvement.
    Provide constructive feedback to enhance communication, problem-solving, and customer interaction skills.
    Collaborate with supervisors to implement targeted coaching and training sessions based on identified improvement areas.
    Create personalized improvement plans for representatives to address specific performance gaps.
    Utilize call center software and quality monitoring tools to analyze trends and identify process improvement opportunities.
    Prepare and present reports summarizing key quality metrics and performance trends to management, ensuring alignment with industry standards and best practices.

    Qualifications:

    Relevant Bachelor’s degree
    At least 3 years in a call center with experience as a Quality Analyst
    Familiarity with call center operations, processes, and customer service principles.
    Excellent attention to detail and strong analytical skills.
    Effective written and verbal communication skills
    Proficiency in using call monitoring and quality management tools.
    Critical thinker with a proactive approach to problem-solving.
    Ability to work independently and as part of a collaborative team.
    Strong organizational skills and the ability to manage multiple priorities.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head of Public Affairs

    Head of Public Affairs

    Role Overview:

    As the Head of Public Affairs you will be responsible for developing and executing a comprehensive public affairs strategy that advances SunCulture’s goals by engaging with governments, regulatory bodies, NGOs, and other relevant stakeholders. Your role will be instrumental in shaping favorable policies and securing subsidies that support the adoption of solar irrigation technologies among smallholder farmers in SSA.

    Key Responsibilities:
    Policy Advocacy:

    Monitor, analyze, and assess policy landscapes across target markets in SSA related to agriculture, renewable energy, and irrigation.
    Develop a deep understanding of existing and proposed policies that impact the adoption of solar irrigation technologies by smallholder farmers.
    Collaborate with internal teams to identify and prioritize policy objectives aligned with SunCulture’s mission and business goals.
    Design and implement advocacy strategies to influence policy development, reform, and implementation.

    Subsidy Acquisition:

    Identify and assess subsidy opportunities, grants, and incentives available to support the adoption of solar irrigation technologies.
    Develop proposals and applications for securing subsidies, collaborating closely with the Finance and Business Development teams.
    Manage relationships with subsidy providers and ensure compliance with reporting and documentation requirements.

    Stakeholder Engagement:

    Build and maintain strong relationships with government officials, regulatory bodies, and industry associations in target markets.
    Engage in regular dialogues with stakeholders to promote SunCulture’s solutions and contribute to policy discussions.
    Represent SunCulture in relevant forums, conferences, and working groups to position the company as a thought leader in sustainable agriculture.

    Communication and Advocacy Campaigns:

    Craft compelling messages, position papers, and communication materials that effectively convey SunCulture’s value proposition to policymakers and stakeholders.
    Develop and execute advocacy campaigns that mobilize support for policy changes conducive to the adoption of solar irrigation solutions.

    Policy Research and Analysis:

    Conduct in-depth research on policy trends, market dynamics, and competitive landscapes to inform strategic decision-making.
    Provide insights to internal teams on policy-related opportunities and risks that could impact SunCulture’s business operations.

    Qualifications and Skills:

    Bachelor’s degree in Public Policy, International Relations, Political Science, or a related field. Advanced degree is a plus.
    Minimum of 5 years of experience in public affairs, government relations, or policy advocacy, preferably in the agricultural or renewable energy sectors.
    Strong understanding of policy development processes and government relations across SSA markets.
    Proven track record of successful policy advocacy and subsidy acquisition efforts.
    Excellent communication, negotiation, and interpersonal skills.
    Ability to think strategically and analytically, with a solutions-oriented mindset.
    Strong project management skills, including the ability to manage multiple tasks and priorities simultaneously.
    Proficiency in written and spoken English; knowledge of French and/or local languages is a plus.
    Willingness to travel frequently within target markets.

    Apply via :

    sunculture.freshteam.com

  • Credit Collections Associate – Malindi Credit Collections Associate – Kisumu Credit Collections Associate – Kitale

    Credit Collections Associate – Malindi Credit Collections Associate – Kisumu Credit Collections Associate – Kitale

    About the Role 

    Reporting to the Head of Credit the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.

    Key Responsibilities

    Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. 
    Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
    Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
    Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
    Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
    Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
    Generate compliance and risk reports for use in decision making and performance appraisals.
    Perform any other duties within the scope of this position.

    Knowledge and skills for the Role

    Business related degree, CPA qualification is an added advantage.
    At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
    Knowledge in credit management and banking is an added advantage.
    Capable and willing to work extended hours
    Excellent interpersonal skills with good leadership skills.
    Evidence of well-developed organizational skills and the ability to meet strict deadlines.
    Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
    Sound verbal communication skills including the ability to negotiate respectfully and assertively 
    Accuracy and attention to detail.
    Demonstrated ability to quickly learn new systems and processes.    
    Demonstrated commitment to service excellence.
    Proficiency in GSuite, Microsoft Office

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Service Center Associate- Nyeri Service Center Associate- Migori Service Center Associate- Taveta

    Service Center Associate- Nyeri Service Center Associate- Migori Service Center Associate- Taveta

    About the Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Key Responsibilities
    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • DevOps Engineer

    DevOps Engineer

    About the role

    The key responsibilities include planning, executing, and finalizing IT stream challenges to manage existing or new requirements by Business Users within agreed deadlines. This includes coordinating with other business units and IT team members. This role requires you to have sound technical development and configurations on out of the box platforms which SunCulture can procure to make IT operations smooth and achieve business goals. You are required to have the ability to improve and embed system/application/code/security policies and procedures aimed at evaluating and mitigating potential risks.

    Your core responsibility is to ensure the completion, maintenance, and updating of SunCulture’s IT systems. This will include identifying, evaluating, prioritizing, and integrating additional system-related updates. Your role also includes oversight of internal servers, applications, database, custom code, application configurations, support, and maintenance, as well as leveraging such information for business processes and strategic purposes. You are required to develop relationships with a wide array of stakeholders, produce periodic reporting, and maintain a sound management information system that will provide support for developing code, application configuration, database queries, monitoring tools & processes at SunCulture.

    Key Responsibilities

    Managing day to day operations of SunCulture’s technology stack
    Managing new releases and liaising with Business stakeholders to perform QA activities
    IoT platform maintenance and configuration
    Third-party tool configuration
    Be a strong voice in technical cross-team discussions, includes supporting BI in daily stand-ups and scoping
    Managing the Enterprise service desk (ESB)
    Development of custom code to meet day to day business need

    Does this sound like you?

    Agile with the ability to work in a fast-paced tech environment
    Bachelor’s Degree in Information, Communication and Technology, or equivalent and at least a Diploma in Analytics
    2 years + of experience working in a similar field
    Within the East African time zone by about 2 hrs on either side
    Experience managing a complex stack of systems
    Experience using cloud technologies (ideally AWS / Azure)
    Experience using ESB technologies such as Kafka
    Experience in IoT platforms is a major plus
    Experience in software release management and automation
    Strong eye for quality and experience implementing quality control procedures
    Outstanding leadership and organizational skills
    Excellent communication and problem-solving ability
    Solid experience in directing & managing business user expectations for multiple tasks spread across multiple applications
    Able to work in a dynamic environment with immense pressure that requires the ability to solve problems
    Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    Apply via :

    sunculture.freshteam.com

  • Telesales Agent

    Telesales Agent

    About The Role

    Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

    Key Responsibilities

    Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
    Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
    Explain technical product features and answer customer questions about SunCulture products.
    In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
    Ensure at least an 80% conversion rate from leads generated by you.
    Be versatile in making extensive outbound calls that meet the organization’s KPIs
    Adjust sales scripts to better target the needs and interests of specific individuals.
    Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
    Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
    Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
    Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
    Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
    Undertake all training scheduled to better improve the quality of your output and relationship with customers.

    Does this sound like you?

    Experience in Sales and Customer Service
    Additional experience as a Telesales Representative is an added advantage
    Proven track record of successfully meeting sales quota preferably over the phone
    Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
    Ability to learn about products and services and describe/explain them to prospects
    Hands-on, detail-oriented, and with strong execution skills,
    Excellent Communication Skills with the ability to resolve issues and address complaints
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
    Be organized and be an expert in time management and meet deadlines.
    A diploma or degree in Sales or any other related field is an added advantage.

    Apply via :

    sunculture.freshteam.com