Website: Website www.sunculture.com

Debt Recovery Officer – Coast Field Credit Collections Associate – Kakamega Field Credit Collections Associate – Kisumu Field Credit Collections Associate – Machakos Field Credit Collections Associate – Makueni Field Credit Collections Associate – North Rift Field Credit Collections Associate – North Rift Senior Field Credit Collection Associate

About the Role
Reporting to the Debt Recovery Manager, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.
Key Responsibilities

Be accountable for reducing delinquency for assigned accounts
Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
Initiate repossession of SunCulture assets as necessary.
Achieve the monthly collection targets as assigned by the supervisor
Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
Ensure all work queues are acted upon.
Conduct field visit assessment before visiting the market areas.
Manage relationships with local authorities and Security Officers
Plan and organize field collection drives across all regions
Conduct monthly reporting as per portfolio performance on delinquency.

Qualifications

At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
Knowledge of relevant legal requirements and processes in microfinance and credit collections environment or any other financial institution
Evidence of well-developed organizational skills and the ability to meet deadlines.
Integrity and ability to work in consumer finance with small scale farmers across Kenya
Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
Target driven, self-starter, and problem solver
Demonstrated ability to follow policy and procedures.
Sound judgment, analytical, and decision-making skills.
Accuracy and attention to detail.
Demonstrated ability to quickly learn new systems and processes.
Demonstrated commitment to service excellence.
Proficiency in GSuite, Microsoft Office

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Customer Service Supervisor

About the role:
The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.
Key Responsibilities:

Supervise and lead a team of customer service representatives, fostering a positive and collaborative environment through guidance, support, and coaching.
Set and monitor performance targets for the team and individual members, implementing improvement plans as necessary to ensure goal attainment.
Ensure high levels of customer satisfaction by overseeing the resolution of issues and escalations, and analyzing interactions for improvement opportunities.
Implement and enforce quality assurance standards for customer interactions, conducting regular audits to maintain service quality.
Identify training needs and facilitate ongoing development opportunities to enhance team skills and knowledge.
Effectively allocate resources to ensure optimal efficiency and manage staffing levels to meet service demands.
Generate regular reports on key performance indicators and utilize data-driven insights to identify trends and areas for improvement.
Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.

Qualifications:

Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
Proven experience in a supervisory or managerial role in a call center/customer service environment.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficient in using call center software and customer relationship management (CRM) tools.
Knowledge of industry best practices and trends in customer service.

Apply via :

sunculture.freshteam.com

November 5, 2024
Sales Team Lead – Nyeri Sales Team Lead – Narok Service Center Associate- Tharaka

About Role

As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities
Recruitment and training.

Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
Track Lead generation and selling processes of the sales agents
Coordinate aftersales customer service to ensure brand strength

Sales

Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

Proven experience in a sales role in the energy sector
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
Ability to work under deadline pressure and meet targets.
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
Independent thinker with proactive decision-making capabilities
Comfortable with ambiguity and experience working in a dynamic environment
Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
Be organized and be an expert in time management- both at personal and team levels
A diploma or degree is an added advantage.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Financial Planning & Analysis Associate Associate – Aftersales Product Engineer

About the role:
The Financial Planning & Analysis Associate will be exposed to, and assist with, various financial reporting & data analysis tasks to support major decisions of Sunculture’s leadership team. The Financial Planning & Analysis Associate will work directly with, and support, the FP&A team in financial reporting, forecasting, budgeting, analysis, financial modeling and any other ad hoc activity.
Key Responsibilities:
Analytics

Analyze current and past trends in key performance indicators including all areas of revenue, margin, expenses, CAPEX, inventory spend, and the Pay-As-You-Go credit portfolio and recommend actions for optimization
Gauge the company’s overall financial health (inclusive of the Pay-As-You-Go credit portfolio), primarily by using key unit economic analyses and credit ratios
Explore the Company’s Business Intelligence tool (Power BI) and the Business Planning tool to produce actionable reports and insights on the business financial model
Develop & maintain operational unit cost analysis, Highlight any key deviation from budget with a root cause analysis.

Budgeting & Forecasting

Adapt/develop high quality, forecast financial models, and analyze the model to improve company performance and support strategic initiative (including debt and equity capital raising)
Maintain & Update BVA model on a monthly basis, with commentaries on variances
Support with the annual and quarterly budgeting and forecasting processes
Integrate impact measurement into our forecasting process

Reporting

Collaborate with the MEC team to get accurate & timely financial data
Produce monthly reports, which include key metrics, financial results, and variance reporting
Integrate impact measurement into our reporting process
Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Google sheet dashboards

Qualifications:

Bachelor’s degree in Finance, Accounting, or Economics, are preferred major fields.
2-4 years of relevant experience in financial planning & analysis, financial accounting & reporting, cost/management accounting, or other related fields.
Proficiency with Microsoft Excel & familiarity with data management tools (BI, Tableau, or other Business Objects)
Excellent analytical, decision-making, and problem solving skills
Attention to accuracy and detail required

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Sales Representative – Partnerships Rift Region Sales Representative – Partnerships Mt. Kenya Region Credit Analyst

About Role
Reporting to the Business Development Associate, the Sales Representative – Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.
Responsibilities

Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
Monitor and push for sales closures by the partners per the set sales targets.
Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador
Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services
Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations
Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
Training partners on SunCulture products

Qualifications

A minimum of a diploma in a relevant field. A degree is an added advantage.
Proven experience in a sales role in the energy sector
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
Ability to work under high pressure and meet set targets
Independent thinker with proactive decision-making capabilities
Experience working in a dynamic environment
Effective organization and time management skills

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Customer Service Supervisor Sales Representative – Partnerships Coast Region Sales Representative – Partnerships Eastern Region Sales Representative – Partnerships Nyanza Region Sales Representative – Partnerships Western Region

About the role:

The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.

Key Responsibilities:

Supervise and lead a team of customer service representatives, fostering a positive and collaborative environment through guidance, support, and coaching.
Set and monitor performance targets for the team and individual members, implementing improvement plans as necessary to ensure goal attainment.
Ensure high levels of customer satisfaction by overseeing the resolution of issues and escalations, and analyzing interactions for improvement opportunities.
Implement and enforce quality assurance standards for customer interactions, conducting regular audits to maintain service quality.
Identify training needs and facilitate ongoing development opportunities to enhance team skills and knowledge.
Effectively allocate resources to ensure optimal efficiency and manage staffing levels to meet service demands.
Generate regular reports on key performance indicators and utilize data-driven insights to identify trends and areas for improvement.
Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.

Qualifications:

Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
Proven experience in a supervisory or managerial role in a call center/customer service environment.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficient in using call center software and customer relationship management (CRM) tools.
Knowledge of industry best practices and trends in customer service.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Legal Associate

About the role:
The successful candidate will play a pivotal role, providing crucial support in various facets of the organization’s legal framework. Responsibilities will include overseeing litigation matters, guiding contract negotiations, and actively participating in compliance activities. With a focus on upholding legal integrity, the candidate will play a key role in ensuring alignment with the organization’s objectives, providing essential legal support for the successful execution of strategic goals.
Key Responsibilities:

Support in representing the organization in legal proceedings, hearings, and negotiations, providing valuable support throughout the process.
Collaborate proactively with external legal counsel as needed, taking a supportive role in managing relationships with external law firms to ensure effective communication and cooperation.
Conduct legal research under the guidance of the Legal and Compliance Officer, contributing to litigation strategies and offering well-informed legal opinions that complement the overall legal framework.
Play a supportive role in the development and maintenance of a comprehensive database of legal precedents and case law, focusing on relevance to the organization’s activities for strategic reference.
Support the maintenance of a centralized repository for contracts, actively tracking key milestones and renewals to facilitate timely actions and ensure compliance.
Collaborate closely with cross-functional teams to assist in the development and implementation of compliance policies and procedures, working under the guidance of the Legal and Compliance Officer to integrate legal considerations seamlessly into organizational practices.

Qualifications:

Bachelor of Laws (LLB) degree from a recognized institution.
Admitted as an Advocate of the High Court of Kenya with a valid practicing certificate from the Law Society of Kenya.
Six (6) months – 1 year of post-admission experience, preferably in a legal practice, corporate legal department, or relevant field.
Proficient in drafting legal documents, opinions, and correspondence.
Experience in supporting litigation matters, including case preparation and court appearances.
Understanding of regulatory and compliance frameworks applicable to the industry.

Apply via :

sunculture.freshteam.com

November 5, 2024
Financial Planning & Analysis Associate Associate – Aftersales Product Engineer

About the role:

The Financial Planning & Analysis Associate will be exposed to, and assist with, various financial reporting & data analysis tasks to support major decisions of Sunculture’s leadership team. The Financial Planning & Analysis Associate will work directly with, and support, the FP&A team in financial reporting, forecasting, budgeting, analysis, financial modeling and any other ad hoc activity.

Key Responsibilities:

Analytics

Analyze current and past trends in key performance indicators including all areas of revenue, margin, expenses, CAPEX, inventory spend, and the Pay-As-You-Go credit portfolio and recommend actions for optimization
Gauge the company’s overall financial health (inclusive of the Pay-As-You-Go credit portfolio), primarily by using key unit economic analyses and credit ratios
Explore the Company’s Business Intelligence tool (Power BI) and the Business Planning tool to produce actionable reports and insights on the business financial model
Develop & maintain operational unit cost analysis, Highlight any key deviation from budget with a root cause analysis.

Budgeting & Forecasting

Adapt/develop high quality, forecast financial models, and analyze the model to improve company performance and support strategic initiative (including debt and equity capital raising)
Maintain & Update BVA model on a monthly basis, with commentaries on variances
Support with the annual and quarterly budgeting and forecasting processes
Integrate impact measurement into our forecasting process

Reporting

Collaborate with the MEC team to get accurate & timely financial data
Produce monthly reports, which include key metrics, financial results, and variance reporting
Integrate impact measurement into our reporting process
Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Google sheet dashboards

Qualifications:

Bachelor’s degree in Finance, Accounting, or Economics, are preferred major fields.
2-4 years of relevant experience in financial planning & analysis, financial accounting & reporting, cost/management accounting, or other related fields.
Proficiency with Microsoft Excel & familiarity with data management tools (BI, Tableau, or other Business Objects)
Excellent analytical, decision-making, and problem solving skills
Attention to accuracy and detail required

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Sales Representative – Partnerships Rift Region Sales Representative – Partnerships Mt. Kenya Region Credit Analyst

About Role

Reporting to the Business Development Associate, the Sales Representative – Partnerships is primarily responsible for coordinating sales activities across partner outlets and any other partnership roles assigned to him/her. The role is field-based and requires proper planning within the assigned region. The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers to transform livelihoods.

Responsibilities

Work as part of a team, towards achieving the set customer leads and sales targets allocated within the assigned partner outlets
Report to the assigned outlet, ensure that our products are in proper working condition and pitch SunCulture products to customers visiting the outlets
Monitor and push for sales closures by the partners per the set sales targets.
Establish a rapport with partners and clients to ensure that they understand SunCulture products and act as a SunCulture brand ambassador
Collaborate with partners in field activities including but not limited to farmer events like ASK shows, market storms, door-to-door visits, and road shows to promote SunCulture products and services
Work closely with the Business Development team to facilitate weekly check-ins with our partner to ensure seamless partnership operations
Support the sales cycle process for acquired customers by ensuring that timely dispatch and installation is done.
Contribute to enhancing customer experience for SunCulture’s customers by promptly reporting arising after-sales issues to ensure service and brand strength.
Training partners on SunCulture products

Qualifications

A minimum of a diploma in a relevant field. A degree is an added advantage.
Proven experience in a sales role in the energy sector
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
Ability to work under high pressure and meet set targets
Independent thinker with proactive decision-making capabilities
Experience working in a dynamic environment
Effective organization and time management skills

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Customer Service Supervisor Sales Representative – Partnerships Coast Region Sales Representative – Partnerships Eastern Region Sales Representative – Partnerships Nyanza Region Sales Representative – Partnerships Western Region

About the role:

The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.

Key Responsibilities:

Supervise and lead a team of customer service representatives, fostering a positive and collaborative environment through guidance, support, and coaching.
Set and monitor performance targets for the team and individual members, implementing improvement plans as necessary to ensure goal attainment.
Ensure high levels of customer satisfaction by overseeing the resolution of issues and escalations, and analyzing interactions for improvement opportunities.
Implement and enforce quality assurance standards for customer interactions, conducting regular audits to maintain service quality.
Identify training needs and facilitate ongoing development opportunities to enhance team skills and knowledge.
Effectively allocate resources to ensure optimal efficiency and manage staffing levels to meet service demands.
Generate regular reports on key performance indicators and utilize data-driven insights to identify trends and areas for improvement.
Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.

Qualifications:

Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
Proven experience in a supervisory or managerial role in a call center/customer service environment.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficient in using call center software and customer relationship management (CRM) tools.
Knowledge of industry best practices and trends in customer service.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024