Jobs Kenya

Website: Website www.sunculture.com

  • Senior Field Credit Collection Associate Business Development Associate

    Senior Field Credit Collection Associate Business Development Associate

    About the Role 
    The Senior Field Credit Collection Officer will be responsible to oversee and manage our field credit collection team. The ideal candidate will be responsible for supervising the day-to-day activities of the field collection agents, ensuring the timely collection of outstanding payments, and implementing strategies to minimize delinquency rates. The Field Credit Collection Supervisor will play a crucial role in optimizing collection processes, driving performance improvements, and fostering a culture of excellence within the team.
    Key Responsibilities

    Lead, supervise, and motivate a team of field credit collection officers to achieve collection targets and objectives.
    Conduct regular field visits to monitor officer performance, provide coaching and support, and identify areas for improvement.
    Develop and implement collection strategies and action plans to reduce outstanding receivables and improve cash flow.
    Review and analyze collection data and metrics to track performance, identify trends, and make data-driven decisions.
    Ensure compliance with company policies, procedures, and regulatory requirements related to credit collection activities.
    Collaborate with the Credit Managers and other stakeholders to develop and implement policies, procedures, and controls to mitigate credit risks.
    Conduct training sessions and workshops for field collection officers to enhance their skills, knowledge, and performance.
    Investigate and resolve escalated customer complaints or disputes in a timely and professional manner.
    Prepare regular reports and updates on collection activities, performance metrics, and key insights for management review.
    Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

    Qualifications

    Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
    Minimum of 3 years of experience in credit collection, with at least 2 years in a supervisory or leadership role.
    Proven track record of meeting or exceeding collection targets and KPIs in a similar industry or environment.
    Strong leadership and people management skills, with the ability to inspire, coach, and motivate a team.
    Excellent communication, negotiation, and problem-solving abilities.
    Proficiency in using mobile devices, computer software, and data analysis tools.
    Knowledge of local regulations and compliance standards governing credit collection practices in Kenya.
    Valid driver’s license and willingness to travel extensively within assigned territories.
    Fluency in English and Swahili languages required.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Corresponding Adjustment Lead

    Corresponding Adjustment Lead

    About the role:
    We are seeking a passionate and motivated Corresponding Adjustment Lead to join our team. This role is tasked with the development and coordination (under guidance of Head of Carbon) of the spontaneous processes of obtaining a corresponding adjustment transaction and establishment of the approval and authorization protocols for SunCulture’s participation on a national level bilateral cooperative transaction. 
    SunCulture is a proprietary climate-tech platform that switches African farmers from carbon emitting diesel and petrol fuel pumps and climate – vulnerable rain fed irrigation to solar powered irrigation thereby reducing emissions of carbon dioxide to the atmosphere. This role is mainly a support role in the new markets with lead responsibility to coordinate, manage and regulate carbon compliance (under Paris Agreement) and Go-to-market activities guided by carbon leadership teams based in Kenya.
    The role will work consultatively with the teams from Kenya to align on activities and establish close coordination of outputs and deliverables towards delivering an integral carbon program.
    Familiarity with the UNFCCC Framework for bilateral cooperations or proposed compliance market structures is an added advantage.
    Key Responsibilities:

    Manage and maintain the partnership and process of engagements with local governments and UN.
    Participate in the government education on SunCulture business model and benefits.
    Support government negotiations on Article 6 commercialization.
    Manage and lead the voluntary carbon market sales processes and related sales platforms.
    Design in consultation with Head of Carbon VCM and CCM sales process and delivery of credits.
    Contribute to design of go to market strategy for SunCulture carbon.
    Coordinate and develop workshops according to the Article 6 Road map and lead follow up action points alignment with governments.
    Create the presentations and lead workshops for Article 6 commercialization in SunCulture business model.
    Understand and develop in the country SunCulture Processes for obtaining Corresponding Adjustments.
    Develop content documents and detailed processes for obtaining approval and authorization.
    Marketing SunCulture carbon project to host governments and receiving governments.
    Contribute to development of the Mitigation Activity Idea Note (MAIN) for respective countries.
    Contribute to the development of the Mitigation Activity Design Document (MADD).
    Participate in the carbon committee meetings. 

    Does this sound like you?

    A bachelor’s or advanced degree in business, environmental economics, finance, sustainability, or a related field.
    Proven experience in business development, sales, or marketing roles, preferably within the carbon markets or sustainability sector.
    Familiarity with carbon markets, emissions trading, and environmental commodities.
    In-depth understanding of carbon markets, carbon pricing mechanisms, and related environmental policies.
    Knowledge of global and regional carbon trading systems and initiatives.
    Strong networking and relationship-building skills to engage with governments, potential clients, partners, and industry stakeholders.
    Experience in building and maintaining partnerships with governments to expand business opportunities.
    Ability to conduct market research and analysis to identify trends, opportunities, and potential clients.
    Understanding of global carbon market frameworks both voluntary and compliance markets
    Strong sales and negotiation skills to secure deals and partnerships.
    Ability to communicate the value proposition of carbon market solutions to diverse audiences.
    Understanding of financial models and business metrics related to carbon trading and environmental markets.
    Ability to assess the financial viability of potential projects and partnerships.
    Ability to adapt to changes in the regulatory environment, market conditions, and industry trends.
    Ability to manage multiple projects concurrently.

    Apply via :

    sunculture.freshteam.com

  • Debt Recovery Officer – Coast Credit Collections Associate – Malindi

    Debt Recovery Officer – Coast Credit Collections Associate – Malindi

    About the Role 
    Reporting to the Debt Recovery Manager, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.
    Key Responsibilities

    Be accountable for reducing delinquency for assigned accounts
    Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
    Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
    Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
    Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
    Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
    Initiate repossession of SunCulture assets as necessary.
    Achieve the monthly collection targets as assigned by the supervisor
    Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
    Ensure all work queues are acted upon.
    Conduct field visit assessment before visiting the market areas.
    Manage relationships with local authorities and Security Officers
    Plan and organize field collection drives across all regions
    Conduct monthly reporting as per portfolio performance on delinquency.

    Qualifications

    At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
    Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
    Evidence of well-developed organizational skills and the ability to meet deadlines.
    Integrity and ability to work in consumer finance with small scale farmers across Kenya
    Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
    Target driven, self-starter, and problem solver
    Demonstrated ability to follow policy and procedures.
    Sound judgment, analytical, and decision-making skills.
    Accuracy and attention to detail.
    Demonstrated ability to quickly learn new systems and processes.    
    Demonstrated commitment to service excellence.
    Proficiency in GSuite, Microsoft Office

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Retention Representative

    Customer Retention Representative

    About the role:
    As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business.
    Key Responsibilities:

    Conduct outbound calls to assess customer satisfaction and address concerns.
    Establish and maintain positive customer relationships by actively listening to customer needs
    Inform customers about new products, features, and promotions.
    Investigate and resolve customer complaints efficiently.
    Collaborate with departments to ensure prompt resolution of customer concerns.
    Document all customer interactions and resolutions accurately in the CRM system.
    Implement retention strategies to reduce churn and enhance loyalty.
    Proactively identify at-risk customers and provide personalized solutions.
    Stay updated on product knowledge and provide relevant training to customers.
    Gather customer feedback to identify areas for improvement.
    Share insights with relevant teams to enhance products and services.
    Meet and exceed monthly retention targets and KPIs.
    Provide regular reports on customer interactions, feedback, and retention outcomes.

    Qualifications:

    Minimum of a Diploma or any other relevant education
    Demonstrated proficiency in outbound customer retention, customer service or sales
    Exceptional verbal and written communication skills 
    Strong problem-solving capabilities and adeptness in conflict resolution.
    Ability to work both independently and collaboratively within a team to achieve common goals.
    Proficient utilization of CRM software and relevant tools
    Exhibits adaptability and thrives in dynamic, fast-paced environments

    Apply via :

    sunculture.freshteam.com

  • Deputy Head of Sales

    Deputy Head of Sales

    About the role
    The Deputy Head of Sales has the primary responsibility of defining and driving the implementation of the set sales strategy.  This role is suitable for an individual who has a passion for data analysis, takes ownership and has creative and innovative ways of looking at sales and how to drive team performance. The role will require a high frequency of travel to the field to monitor market performance, drive team performance and deliver results.
    Key Responsibilities
    Implementing the Sales Strategy 

    You are responsible for executing on  the sales strategy set annually with month on month deliverables and targets.
    Grow sales volume by meeting or exceeding all sales targets. Manage the ability to deliver on set targets through critically analyzing sales performance and preparing periodic sales reports.
    Partner with the Head of Sales to develop new market expansion plans and lead prospecting & conversion of new customers so as to grow our existing markets. 
    Implement cost management initiatives & maintain an ownership mentality of the sales team by holding the sales team accountable to responsible spending habits. Enforce the company reconciliation process as guided by company policies and complete the vetting and querying all receipts issued for reimbursement.
    Assess the route to market strategy periodically and where applicable, adopt a new approach to drive high sales volume and productivity among the sales agents.
    Monitor competitor activities in order to gain a competitive edge, be ahead of the competitors and ensure an increase in the market share. Advise the business on strategic decisions required to remain ahead of the competition.
    High visibility and presence in the field to ensure full implementation and review of the sales strategy on the ground, learn new trends in the market and hold regional heads accountable for delivery of their OKRs through effective management of the field teams.
    Maintain a high quality credit portfolio by ensuring good quality customer acquisition and efficient after sales service at Sales & Service Centres

    Team Management and Leadership

    Effectively manage the performance of the sales teams in line with agreed OKRs so as to attain sales growth. That is, ensuring you and your team are meeting or exceeding sales targets, recruit and retain high quality sales agents and deliver on the market expansion targets.
    Monitor career growth and development of the sales team by encouraging internal promotion, mentorship and coaching of the team members.
    Diagnose core performance challenges through data analytics and provide timely, scalable solutions to problems.
    Lead and create an environment and culture in line with SunCulture’s values

    Collaboration

    Partner with the Training Manager though on the ground presence to monitor field activity and sales agents onboarding in order to identify training gaps and ensure the field teams undergo appropriate training that equip them with the relevant skills required to undertake their day to day duties.
    Liaise with the People and Culture team to ensure recruitment of top talent in the market and retention of top talent by having incentive structures that reward top performance, boost morale and increase productivity.
    Support the Marketing Manager and ensure all marketing initiatives are aligned towards driving sales and lead generation.
    Collaborate with the product team in order to understand the roadmap for current product enhancements and new product(s) roll out, making it easier to tailor unique selling strategies for the products.
    Support the In-field collections teams when repossessions and/or door to door follows ups to defaulting customers are required 
    Drive high inter-departmental collaboration to get relevant data and information, translating it into actionable strategies that drive sales and lead to the achievement of set sales targets. 
    Provide periodic reports showing sales volume, potential sales, and future expansion plans.

    Does this sound like you?

    5-7 years experience in sales in the off-grid sector will hold an advantage.
    At least 3 years experience in a  leadership position in sales.
    Work experience in startups and have built a sales team from scratch, with experience leading sales functions with multiple sales channels.
    Proven to be a self-starter who works well with autonomy and can ask for help without hesitation.
    Willing to recognize and own mistakes in order to reflect, learn, and continually develop as a leader.
    A manager who encourages others to take ownership of their work in both good and bad circumstances.
    Proven experience delivering sales targets through high-performance teams
    Passionate about developing team capability through mentorship and coaching.
    Experience with developing managers to upskill their teams and support their efforts.
    Comfortable with ambiguity and experience working in a dynamic, evolving environment. 
    Bachelor’s degree in a business related field. A Postgraduate degree will be an added advantage

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate- Bomet

    Service Center Associate- Bomet

    About The Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Key Responsibilities
    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    Apply via :

    sunculture.freshteam.com

  • Senior Field Credit Collection Associate Sales Representative – Partnerships Eastern Region

    Senior Field Credit Collection Associate Sales Representative – Partnerships Eastern Region

    About the Role 
    The Senior Field Credit Collection Officer will be responsible to oversee and manage our field credit collection team. The ideal candidate will be responsible for supervising the day-to-day activities of the field collection agents, ensuring the timely collection of outstanding payments, and implementing strategies to minimize delinquency rates. The Field Credit Collection Supervisor will play a crucial role in optimizing collection processes, driving performance improvements, and fostering a culture of excellence within the team.
    Key Responsibilities

    Lead, supervise, and motivate a team of field credit collection officers to achieve collection targets and objectives.
    Conduct regular field visits to monitor officer performance, provide coaching and support, and identify areas for improvement.
    Develop and implement collection strategies and action plans to reduce outstanding receivables and improve cash flow.
    Review and analyze collection data and metrics to track performance, identify trends, and make data-driven decisions.
    Ensure compliance with company policies, procedures, and regulatory requirements related to credit collection activities.
    Collaborate with the Credit Managers and other stakeholders to develop and implement policies, procedures, and controls to mitigate credit risks.
    Conduct training sessions and workshops for field collection officers to enhance their skills, knowledge, and performance.
    Investigate and resolve escalated customer complaints or disputes in a timely and professional manner.
    Prepare regular reports and updates on collection activities, performance metrics, and key insights for management review.
    Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

    Qualifications

    Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
    Minimum of 3 years of experience in credit collection, with at least 2 years in a supervisory or leadership role.
    Proven track record of meeting or exceeding collection targets and KPIs in a similar industry or environment.
    Strong leadership and people management skills, with the ability to inspire, coach, and motivate a team.
    Excellent communication, negotiation, and problem-solving abilities.
    Proficiency in using mobile devices, computer software, and data analysis tools.
    Knowledge of local regulations and compliance standards governing credit collection practices in Kenya.
    Valid driver’s license and willingness to travel extensively within assigned territories.
    Fluency in English and Swahili languages required.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Retention Representative Customer Retention Supervisor

    Customer Retention Representative Customer Retention Supervisor

    About the role:
    As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business.
    Key Responsibilities:

    Conduct outbound calls to assess customer satisfaction and address concerns.
    Establish and maintain positive customer relationships by actively listening to customer needs
    Inform customers about new products, features, and promotions.
    Investigate and resolve customer complaints efficiently.
    Collaborate with departments to ensure prompt resolution of customer concerns.
    Document all customer interactions and resolutions accurately in the CRM system.
    Implement retention strategies to reduce churn and enhance loyalty.
    Proactively identify at-risk customers and provide personalized solutions.
    Stay updated on product knowledge and provide relevant training to customers.
    Gather customer feedback to identify areas for improvement.
    Share insights with relevant teams to enhance products and services.
    Meet and exceed monthly retention targets and KPIs.
    Provide regular reports on customer interactions, feedback, and retention outcomes.

    Qualifications:

    Minimum of a Diploma or any other relevant education
    Demonstrated proficiency in outbound customer retention, customer service or sales
    Exceptional verbal and written communication skills 
    Strong problem-solving capabilities and adeptness in conflict resolution.
    Ability to work both independently and collaboratively within a team to achieve common goals.
    Proficient utilization of CRM software and relevant tools
    Exhibits adaptability and thrives in dynamic, fast-paced environments 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Team Lead – Siaya Service Center Associate-Bungoma Service Center Associate- Kericho

    Sales Team Lead – Siaya Service Center Associate-Bungoma Service Center Associate- Kericho

    About Role
    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
    Responsibilities
    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Service Representative

    Customer Service Representative

    About the role
    The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
    Key Responsibilities

    Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
    Resolving customer complaints or issues in a timely and efficient manner.
    Providing information to customers about products or services.
    Documenting customer interactions and transactions in a call center software or CRM system.
    Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
    Keeping current with company and industry-related information to ensure accurate information is provided to customers.
    Identifying and escalating complex customer issues to a supervisor or manager as needed.
    Following up with customers to ensure their needs were met.
    Participating in training and development programs to improve skills and performance.

    Does This Sound Like You?

    A diploma in Communication, Customer Relations, Public relations, or any relevant field
    At least 2 years experience in working in a call center as Customer Service Representative;
    Knowledge of call center terminology, applications, and metrics
    Hands-on, detail-oriented, and strong execution skills.
    Good communication skills both Written and Spoken with the ability to interact freely with customers.
    Passion for irrigation and proactive in decision making
    Independent thinkers who are able to thrive in a fast-paced dynamic environment.
    Have the ability to handle pressure, meet deadlines
    Be organized and be an expert in time management
    Basic computer skills.

    Apply via :

    sunculture.freshteam.com