Jobs Kenya

Website: Website www.sunculture.com

  • Chief Finance Officer

    Chief Finance Officer

    Job description
    SunCulture is an award winning organisation that has reached an exciting phase in its development and is poised for significant growth. The Organisation needs a hands-on CFO to join the senior leadership team. The CFO will have primary responsibility for defining and executing the financial strategy of the Organisation as it scales. The CFO will also be responsible for reporting the financial status and outlook of the Organisation to its stakeholders, and oversee the audit and control functions.
    Detailed Responsibilities

    Financial Strategy

    Plan and manage the Organisation’s capital raising processes
    Identify and evaluate the different types of capital available to the Organisation. This is with the aim of selecting those that are most suitable
    Conduct detailed financial analysis and forecasts to inform the key strategic decisions to be made by senior management and the Organisation’s board
    Understand the different legal structures and accounting standards required to operate in different countries and optimise the Organisation’s structure accordingly

    Financial Administration

    Define and manage the Organisation’s financial KPIs
    Maintain constant awareness of the SunCulture’s financial position and outlook
    Develop reporting frameworks for senior management, the Board, investors and other key stakeholders
    Manage the Organisation’s grants and grant reporting
    Support good corporate governance with respect to finance to ensure SunCulture’s long-term success

    Audits and Internal Controls

    Oversee SunCulture’s audit and internal control structures, ensuring strict financial controls are in place and adhered to
    Coordinate all external audits
    Ensure that recommendations and corrections identified through audits are implemented
    Ensure that the Organisation complies with all legal and regulatory requirements

    Team Management

    Build, inform and act as an ambassador for the organisational culture, i.e. bring the fun to work
    Scale up the Finance team with support from the HR Manager
    Manage the performance of the Finance team in line with agreed KPIs
    Identify and develop the training required to contribute to the professional growth of the team

    Does this sound like you?

    Professional Experience
    Experience in established organisations, and 3 – 5 years’ experience in rapid growth environments, i.e. building a new business
    Experience reporting to boards and other senior level stakeholder engagement
    Experience at raising debt and equity
    Experience in NGO and manufacturing organisations would be an advantage
    Investment banking / M&A experience
    Previously a Financial Controller, Director of Finance (or similar level), or CFO
    Formal accounting or finance qualifications, e.g. CFA, CIMA, CA, ACA preferred
    Technical and Operational Skills
    Proficient in Microsoft Excel and PowerPoint
    Ability to build and interpret financial models
    Experience designing and managing financial controls
    A solid understanding of the different types of capital available and their characteristics
    A solid understanding of credit and currency risk

    Personal Skills and Attitude

    Highly motivated and self-starter
    Financially savvy and detailed oriented
    Strong analytical and strategic thinker
    Willing and able to make and execute hard decisions – own the process, own the strategy, own the outcomes
    Ability to manage a variety of large tasks with competing timelines and priorities
    Strong negotiation skills
    Strong interpersonal skills – ability to build and maintain relationships with key stakeholders (investors, grant providers, lenders etc.)

  • After Sales Specialist

    After Sales Specialist

    Job description
    Why Sunculture?
    This is a highly rewarding role for a technically oriented professional eager to provide after sales customer support. If you are a data driven problem solver excited to build systems and improve Sunculture’s operational post sale support structure then this will be a perfect fit role. This role will quickly evolve into a leadership role offering a successful candidate a seat at the leadership table and an opportunity to influence company decisions, that will lead Sunculture towards their goal of making their mark upon the lives of farmers.
    Key Responsibilities:

    Communicate directly with Sunculture customers, providing technical inbound after sales support on product installation, maintenance or operational issues.
    Manage data logging to track customer issues and facilitate swift resolution collaboratively with internal departments.
    Collect, track, analyse, interpret & report on data findings to push for data-driven decision making & action.
    Manage decentralized personnel by working closely with these teams to onboard, train, mentor and provide support.
    Create procedural documentation for the customer support team eg: telephone scripts, FAQs etc
    Identify systemic product issues and leverage team expertise and problem solving tools to discover the root cause thereafter managing and implementing permanent solutions.
    Initiate systems building and process improvement efforts to support scaling and increase cost efficiency.
    Ensuring Net Promoter Score (NPS) is high through the delivery of top notch service – no issues are unresolved, timely after sales support.
    A day in the Life
    Follow up on customer issues to improve customer experience by understanding queries and offering practical solutions.
    Report weekly and monthly on end user ticket activity and trends to the leadership teams.
    Drive cross-functional teamwork to resolve customer tickets in a timely fashion.
    Serve as technology liaison for off-site teams (Field sales agents)
    Collaborate within a hard-working and familial work environment.

    Does this sound like you?

    Bachelor’s Degree minimum (ideally in a technical or engineering discipline)
    Minimum of 5-10 years of prior management/leadership experience in a similar position – managing decentralized teams and remote clients.
    Effective communication skills, including written, verbal, and listening skills. Shift between technical to non-technical language when handling teams & clients
    Great customer service skills capable of resolving customer service issues in a timely and efficient manner.
    A resourceful problem solver capable of ensuring customer incidents and requests are resolved in a timely fashion.
    A strong team manager with great people skills; able to build relationships with a focus of team winning.
    Strong analytical skills with strategic abilities and an entrepreneurial mindset.
    Must be proactive, self-disciplined, self-motivated and have a demonstrated ability to follow tasks through completion.
    Must be able to develop trust, respect, and confidence of coworkers and managers.
    Target focused Individual capable of meeting and exceeding after sales performance based goals.
    Advanced computer knowledge & skills including Microsoft Office and proficiency in data logging programs that utilize ticketing tracking systems.
    Must be able to work flexible hours and days.

  • Head Of Customer Service

    Head Of Customer Service

    Job description
    Why Sunculture?
    This is a highly rewarding role for a proven customer service manager who is excited to create and shape a call center department from the ground up. Someone who is an analytical problem solver with an ability to see the “big picture” and make improvements. It also offers the candidate the opportunity to be a part of the broader leadership discussion helping Sunculture make their mark upon the lives of farmers.
    Key Responsibilities:

    Determining call center operational strategies that maximum overall efficiency by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
    Developing call center systems capable of capturing real-time data that facilitates the analysis and synthesis of insights
    Supervising and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
    Hiring, training, mentoring and monitoring the performance of call center personnel in order to ensure top performance.
    Ensuring Net Promoter Score (NPS) is high through the delivery of top notch service; No calls are missed.
    Identifying problems and taking an evidence based approach to support solutions.
    A day in the Life
    Reporting insights weekly to upper management. This also involves escalating and managing red flags and risks
    Liaising cross departmentally to provide operational support
    Collaborating within a hard-working and familial work environment.

    Does this sound like you?

    Minimum of 3 – 5 years Supervisory/Managerial experience in a Customer Service Call Center or a similar position.
    Excellent communications skills (verbal & written).
    Great customer service skills capable of resolving customer service issues in a timely and efficient manner.
    Self-starter and resourceful professional with strong problem solving skills.
    Leader capable or training and coaching teams on how to improve customer experience.
    KPI driven Individual capable of meeting and exceeding personal and team targets.
    Advanced computer knowledge & skills including Microsoft Office and proficiency in call center equipment/software programs.
    Efficient typing and writing skills.
    Strong organizational skills and with keen attention to detail.
    Must be able to work flexible hours and days, including weekends.