Jobs Kenya

Website: Website www.sunculture.com

  • Head Of Customer Service

    Head Of Customer Service

    Job description
    Why Sunculture?
    This is a highly rewarding role for a proven customer service manager who is excited to create and shape a call center department from the ground up. Someone who is an analytical problem solver with an ability to see the “big picture” and make improvements. It also offers the candidate the opportunity to be a part of the broader leadership discussion helping Sunculture make their mark upon the lives of farmers.
    Key Responsibilities:

    Determining call center operational strategies that maximum overall efficiency by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
    Developing call center systems capable of capturing real-time data that facilitates the analysis and synthesis of insights
    Supervising and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
    Hiring, training, mentoring and monitoring the performance of call center personnel in order to ensure top performance.
    Ensuring Net Promoter Score (NPS) is high through the delivery of top notch service; No calls are missed.
    Identifying problems and taking an evidence based approach to support solutions.
    A day in the Life
    Reporting insights weekly to upper management. This also involves escalating and managing red flags and risks
    Liaising cross departmentally to provide operational support
    Collaborating within a hard-working and familial work environment.

    Does this sound like you?

    Minimum of 3 – 5 years Supervisory/Managerial experience in a Customer Service Call Center or a similar position.
    Excellent communications skills (verbal & written).
    Great customer service skills capable of resolving customer service issues in a timely and efficient manner.
    Self-starter and resourceful professional with strong problem solving skills.
    Leader capable or training and coaching teams on how to improve customer experience.
    KPI driven Individual capable of meeting and exceeding personal and team targets.
    Advanced computer knowledge & skills including Microsoft Office and proficiency in call center equipment/software programs.
    Efficient typing and writing skills.
    Strong organizational skills and with keen attention to detail.
    Must be able to work flexible hours and days, including weekends.

  • Human Resources Manager

    Human Resources Manager

    Detailed Responsibilities:
    Human resource growth and development
    Implement and ensure compliance with the organizational policies, strategies and procedures
    Analyze and refine policies and strategies to address changes required as the organization grows
    Build, inform and act as the ambassador for the organizational culture
    Assess the hiring needs across departments and create a recruitment plan at organizational level to ensure no staffing gaps
    Training and mentorship
    Develop robust onboarding process and effectively onboard new hires to set them up for success in their roles
    Seek to understand the needs, interests, strengths and weaknesses of the staff and utilize this information to contribute to the professional and personal growth of all personnel
    Develop and assist managers to create and deliver trainings that adequately support the growth of the staff
    Leadership & communication
    Dynamic communicator who is able to engage with audiences from diverse cultures, different levels and in multiple locations to create cohesion
    Communicate clearly on all policies, strategies, goals and changes to ensure transparency and accountability across the organization
    Facilitate communication across the organization by fostering top- bottom and bottom-up flow of information, ideas, feedback and grievances to curb conflict situations
    Does this sound like you?
    You have 5-10 years managing large teams
    You experience managing and multi-cultural, multi-level team
    Do you thrive in uncertainty and can deliver in a dynamic environment?
    Do you consider people as the most important part of an organization?
    Do you have experience in coaching and training?
    Familiarity with the laws governing HR policies is an added advantage

  • Communications Officer

    Communications Officer

    This role is for an entry-level professional who is passionate about engaging with people and leveraging different communications platforms to reach key audiences. The ideal candidate loves to work with little oversight in a team focussed organisation. They need to be motivated by the SunCulture’s mission of positively impacting the lives of farmers.
    Detailed Responsibilities:
    Business Focus
    Develop and implement a communications strategy aligned to SunCulture and its target market
    Generate sales leads through eye-catching content tailored to the farmer audience
    Track and report on the effectiveness of the implemented strategy against the organisation’s goals
    Cross-functional Awareness (internal)
    Work with colleagues across internal teams to track product updates and company announcements and share with key audiences (i.e., customers, media, partners)
    Support the coordination of organisation events
    Management of SunCulture intranet and newsletter
    Relationship Building (external)
    Build an online community of farmers on social media to offer customer service and company updates
    Understand the target audience and creatively tailor communications to their needs
    Communicate directly with customers to solicit feedback on existing product effectiveness and potential products/features to be developed
    Does this sound like you?
    Creative and innovative
    Attentive to detail
    Appreciate a start-up environment
    Have project management skills, web content management skills and data management skills
    Have photography/videography skills (nice to have)
    Have clear verbal and written communication skills
    Fluent in English and Kiswahili

  • IT Manager

    IT Manager

    This role is for an IT professional who is eager to learn how to code on the Mendix platform. The ideal candidate loves to work with little oversight in a team focused organisation. They need to be motivated by SunCulture’s mission to use technology to positive impacting the lives of farmers.
    Detailed Responsibilities:
    Problem Solving
    Develop the ERP system in line with the organisation’s requirements
    Help improve the performance of SunCulture’s systems through ongoing maintenance and improvements
    Seek to understand business challenges and provide solutions based on domain knowledge and industry insights
    Project Management
    Own the ERP system implementation from initiation to operationalisation
    Track and report on project progress against plan and budget to senior management
    Continuously improve delivery through employing lessons learned
    Relationship Building
    Bridge the gap between technical and business teams
    Collaborate with vendors to enable the smooth deployment and maintenance of solutions
    Collaborate with cross functional teams to improve/implement new systems
    Leverage relationships to mitigate and resolve, risks and issues
    Does this sound like you?
    Motivated by new experiences
    Eager to learn
    Innovative
    Thrive in uncertainty
    Attentive to detail
    Have a BSc. Computer Science
    Have fundamental coding and advanced project management experience
    Have full-stack development experience (nice to have)

  • Regional Sales Manager

    Regional Sales Manager

    Are you a rock star salesperson who is energized by beating targets? Are you motivated by spending more time in the field than in an office? Are you searching for a career (not a job!) that brings you personal and professional satisfaction that provides an opportunity to mentor, manage and grow a team?
    The Regional Sales Manager will be based in the Nairobi office with extensive field travel, reporting to the Director of Sales & Marketing. They will expand the current sales team and be responsible for helping to set and deliver on sales targets.
    This role will help SunCulture grow their current markets and expand into new regions. A great opportunity for someone ambitious to grow with a rapidly expanding company and make a difference in the lives of farmers across East Africa. Developing and mentoring the growing sales team will be a key part of this opportunity. The Sales Manager and team will, through their own the ground work, provide market intelligence that will help SunCulture plan and execute the strategic direction of their national sales team over the next 2 – 5 years.
    Detailed responsibilities:
    Strategy: Establishing sales objectives by forecasting and developing annual and monthly sales quotas; projecting expected sales volume and profit for existing and new products
    Sales: Exceeding sales targets by directing their team & leveraging marketing efforts
    Recruiting: Maintaining national sales staff by recruiting, selecting, orienting, and training employees
    Leadership: Growing and developing a committed team of young sales reps
    Growth: Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
    Customer Relations: Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs
    Market Awareness: Identifying new opportunities and market shifts while being fully aware of new products and competition status
    Reporting: Reporting weekly on achievements and challenges
    Does this sound like you?
    6-8 years of full cycle consultative sales experience: You have experience selling high ticket items, preferably in the context of agriculture. You are well versed in New lead generation, B2C Sales, business development and relationship management in a rural setting
    A strategic sales planner: you are able to define the strategic direction of the sales team and drive the company’s approach to distribution
    A dedicated team leader: You enjoy mentoring and coaching your team to achieve mutual goals. You are able to bring out the best in your team and are motivated by helping people grow.
    An on the ground doer: You are ready to roll up your sleeves and connect with your customers in their backyards. You don’t let perfect get in the way of good and believe in making a difference in the lives of your customers

  • International Expansion Manager

    International Expansion Manager

    Why SunCulture?
    This is a unique opportunity to have a seat at the table in one of the fastest growing technology startups in Africa. SunCulture won the FT/IFC Transformational Business Award in both Excellence in Transformational Business and in the Food, Water, and Land Category in 2018. SunCulture has also recently been recognized as a Bloomberg New Energy Pioneer and named in London Stock Exchange’s inaugural ‘Companies to Inspire Africa’ report. SunCulture’s CEO is recognized as a Forbes 30 Under 30 and Top Conscious Business Leader.
    About the Role
    SunCulture is looking for an International Expansion Manager who will be responsible for setting up and managing new market pilot team and operations. This includes building new market expansion operation strategy, goals and pilot hand over process.
    Detailed Responsibilities

    Pilot Operations

    Plan and set up new market pilots. This includes pilot scope, HR, admin, operations, budget, legal, timeline, partners, goals
    Identify and setup IT/software needs in collaboration with the Kenya IT team
    Manage new market expansion pilots. This includes HR, partners operations, budget, monitoring
    Build reporting structure to ensure all OKRs (Objectives and Key Results) are being measured and shared in a clear and efficient way
    Create handover process and timelines dependent on the new market needs

    Market and Team Expansion

    Formulate a new market expansion pilot strategy, with the business development team
    Work with business development team to increase visibility of SunCulture to drive more sales
    Identify the new market HR needs and ensure they are in line with partnerships and 3rd party contracts
    Ensure the teams training needs are efficiently met
    Build management and reporting structures
    Ensure the new market expansion team have clear goals and directions
    Efficiently monitor the new market expansion teams both onsite and remotely

    Leadership

    Maintain an effective working work relationship with team members and other departmental heads
    Ensure all your team members have OKRs (Objectives and Key Results) that they are aligned with the collaborating teams OKRs and give updates on project progress on a weekly basis
    Collaborate with the other project team members to set project objectives and development goals

    Desired Candidate Profile
    Does This Sound Like You?

    You have 3-5+ years of management experience
    You are an experienced traveler, preferably in rural Eastern Africa
    You have excellent communication skills, both written and spoken with the ability to interact freely with key stakeholders
    You have a passion for project perfection and proactive in decision making
    You are an independent thinker, able to thrive in a fast paced dynamic environment
    You have in-depth knowledge of the industry and current trends adaptable for SunCulture
    You have the ability to handle pressure, meet deadlines and handle multiple projects at the same time
    You are organized and an expert in time management
    You thrive in resources-constrained environments with discretion in using departmental budgetary allocation
    You are an agile trainer capable of training and being trained and be very resilient and flexible

  • Business Development Project Manager

    Business Development Project Manager

    Job description
    Are you a project manager extraordinaire? Are you able to help design a project and oversee its execution? Do you have experience with irrigation engineering? SunCulture is hiring!
    About the Role
    SunCulture has reached an exciting phase in its development and is poised for significant growth. They are looking for a Business Development Project Manager who will be responsible from end to end for NGO/B2B irrigation and solar pumps projects. This includes tendering, project management and reporting.
    Responsibilities

    Tendering
    Understand the project/client needs through analyzing tender documentation and follow up meetings
    Design the layout of the irrigation system/s based on the technical feasibility, documentation and meetings
    Prepare quotes for the project based on the system’s design, logistics, training and service/maintenance needs
    Write technical proposals for the project, elaborating on chosen irrigation design and service offering
    Submit tender before deadline and follow up when needed
    Project Management
    Source for and manage the necessary items and contractors after project plan approval. This includes managing risks and thinking through mitigating strategies
    Create and lead project implementation team: Assign team tasks and deadlines, make sure the necessary tools are available.
    Budget: Ensure project is within provided budget, monitor project spending and adjust accordingly if extra costs occur.
    Monitoring process: Collect and measure data to compare project status with project plan. This includes ensuring project quality is satisfactory to the client
    Training: When applicable make sure the client/beneficiaries have the knowledge to install, operate, maintain and service the installed system
    Reporting: Submit project status, final project and follow up reports to team and stakeholders

    Desired Candidate Profile
    Does this sound like you?

    3+ years relevant experience
    You have experience with AC/DC solar/grid pump systems
    You have experience with drip irrigation
    Experience with tendering and project management
    You have a passion for project perfection and are proactive
    You are great at report writing
    You enjoy being out in the field
    You have excellent soft skills
    You have a passion for project perfection and are proactive
    You are a team leader and can also be a team player whenever required
    An agile trainer/trainee that is very resilient and flexible
    You have excellent grammar skills

  • Head of Finance and Accounting

    Head of Finance and Accounting

    Job description
    Detailed Responsibilities

    Financial Administration

    Plan and manage SunCulture’s fiscal function and performance
    Ensure that SunCulture has the right financial policies, systems, processes and procedures to ensure capital is safe and efficiently used
    Manage budgets and cash flows as well as predict and highlight issues that may arise to senior management
    Develop reporting frameworks for senior management, the Board, investors and other key stakeholders

    Audits and Controls

    Define and manage the different legal structures and accounting standards required to operate in different countries. Optimise the Organisation’s structure accordingly; manage forex exchange risk
    Define SunCulture’s audit and internal control structures, ensuring strict financial controls are in place and adhered to
    Coordinate all external audits. Ensure that recommendations as well corrections identified are implemented
    Ensure that the Organisation complies with all legal and regulatory requirements

    Team Management

    Manage the performance of the Finance team in line with agreed KPIs
    Identify and develop the training required to contribute to the professional growth of the team

    Does this sound like you?

    5 – 15 years’ experience
    Proven ability and demonstrable experience in similar role in a start-up
    Ability to interpret financial models
    Willing and able to make and execute hard decisions – own the process, own the strategy, own the outcomes
    Ability to manage a variety of large tasks with competing timelines and priorities
    Formal accounting or finance qualifications, e.g. CFA, CIMA, CA, ACA
    Kenyan national

  • Business Developement Project Manager

    Business Developement Project Manager

    Job description
    Are you a project manager extraordinaire? Are you able to help design a project and oversee its execution? Do you have experience with irrigation engineering? SunCulture is hiring!
    About the Role
    SunCulture has reached an exciting phase in its development and is poised for significant growth. They are looking for a Business Development Project Manager who will be responsible from end to end for NGO/B2B irrigation and solar pumps projects. This includes tendering, project management and reporting.
    Responsibilities

    Tendering

    Understand the project/client needs through analyzing tender documentation and follow up meetings
    Design the layout of the irrigation system/s based on the technical feasibility, documentation and meetings
    Prepare quotes for the project based on the system’s design, logistics, training and service/maintenance needs
    Write technical proposals for the project, elaborating on chosen irrigation design and service offering
    Submit tender before deadline and follow up when needed

    Project Management

    Source for and manage the necessary items and contractors after project plan approval. This includes managing risks and thinking through mitigating strategies
    Create and lead project implementation team: Assign team tasks and deadlines, make sure the necessary tools are available.

    Budget: Ensure project is within provided budget, monitor project spending and adjust accordingly if extra costs occur.
    Monitoring process: Collect and measure data to compare project status with project plan. This includes ensuring project quality is satisfactory to the client
    Training: When applicable make sure the client/beneficiaries have the knowledge to install, operate, maintain and service the installed system
    Reporting: Submit project status, final project and follow up reports to team and stakeholders

    Desired Candidate Profile
    Does this sound like you?

    3+ years relevant experience
    You have experience with AC/DC solar/grid pump systems
    You have experience with drip irrigation
    Experience with tendering and project management
    You have a passion for project perfection and are proactive
    You are great at report writing
    You enjoy being out in the field
    You have excellent soft skills
    You have a passion for project perfection and are proactive
    You are a team leader and can also be a team player whenever required
    An agile trainer/trainee that is very resilient and flexible
    You have excellent grammar skills

  • Trainee Electrical Engineer For Leading Solar Energy Company

    Trainee Electrical Engineer For Leading Solar Energy Company

    Job Description

    ABOUT THE ROLE:

    Understanding the hardware requirements and design considerations for off grid solar power systems
    Prototyping and assembly of electronic equipment
    Working closely with team members and customers to thoroughly test equipment as required
    Providing technical support to team members and customers as required

    SKILLS REQUIRED:

    Strong interpersonal skills and positive, sociable attitude 
    Practical knowledge of electronic circuits 
    Electrical assembly including soldering skills

    This role requires frequent travel and applicants should be comfortable with relocation to other parts of Kenya (e.g., Nanyuki).
    SunCulture is committed to providing equal opportunities to all qualified applicants regardless of race, gender, religion or sexual orientation.