Jobs Kenya

Website: Website www.sunculture.com

  • Procurement Coordinator (Officer) Business Intelligence Manager

    Procurement Coordinator (Officer) Business Intelligence Manager

    Department: Operations
    Reporting to: Head of Supply Chain
    Tenure: Full Time
    About SunCulture
    Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world. 
    As a business that is rapidly scaling, SunCulture has been focused on these three key priorities:  building systems and processes for scale, aligning its customer acquisition strategy, and enhancing customer support.
    About the role
    Under the management of the Supply Chain Head, the Procurement Officer ( Coordinator )  will manage all procurement and supply chain functions at SunCulture in accordance with the company policies and procedures.
    Roles And Responsibilities

    Receive and process requisitions from different user departments including confirmation of budget approvals.
    Sourcing and Pre-qualification of suppliers and ensuring SunCulture has a lean supplier base.
    Preparing plans for the purchase of equipment, services, and office supplies with reduced risk and ensure the security of supply.
    Following and enforcing the company’s procurement policies and procedures in line with PPA.
    Establish and manage all vendor relations
    Represent the interests of the company in all supplier negotiations, ensure the company gets the best deals that project the best value for money, set up, and manage supplier contracts.
    Manage the process of supplier evaluation, cost analysis, and selection
    Work with finance to process purchase orders.
    Ensure all procurement transactions are properly documented and records filed
    Receiving commodities and processing invoices through the finance department.
    Expediting orders and ensuring goods are delivered on time with the right quality.
    Creating a process around procurement across all departments in the organization, in conjunction with Finance and Operations.
    Conduct value chain and total cost analysis on various sourcing options (eg. local vs. International, centralized vs. Decentralised) on high-value purchases, from time to time, and advise the management on the best sourcing strategy to adopt.
    Conduct market surveys regularly to ensure the company is getting supplies at the most competitive rates and the goods supplied comply with industry standards.
    Developing a procurement plan for the organization and managing implementation.
    Monitor the consumption of goods and services at the organization and make proposals to the head of operations on possible cost management options.
    Any other  duties and responsibilities as may be assigned by the line manager

    Does this sound like you?

    Professional certification in a related area such as business/ economics, logistics, supply chain management, or purchasing
    At least 2 years experience in a similar position.
    Experience in vetting suppliers prior to on-boarding
    Good knowledge of the procurement process, procedures and the ability to track and advise on changes to relevant legislation
    Multitasking skills, including the ability to handle various inquiries
    Keen on operational excellence and process improvements to achieve efficiency and effectiveness.
    Able to work in a dynamic environment with immense pressure
    Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    go to method of application »

    Please send in your resume to hr@suncutlture.com by Monday, January 25, 2021, at 12:00 AM EAT

    Apply via :

    hr@suncutlture.com

  • Call Centre Quality Analyst (Nairobi)

    Call Centre Quality Analyst (Nairobi)

    About the role
    The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email responses to assess the team member’ss demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall SunCulture customer experience.
    Key Responsibilities

    Quality calibration with team members and other support staff and team leads in order to improve call quality.
    Participate in the design of call monitoring formats and quality standards; 
    Call monitoring and provide trend analysis data & feedback to call center team leaders and managers;
    Use quality monitoring data management system to compile and track performance at team and individual level; 
    Monitor customer care social media and email responses to customers and ways of improving the responses
    Participate in customer and client listening programs to identify customer needs and expectations; 
    Be proactive and answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance;
    Maintain a positive, empathetic, and professional attitude toward customers at all times;
    Deliver weekly/monthly coaching feedback to agents- One on one sessions;
    Conduct and evaluate customer feedback surveys;
    Prepare and analyze internal and external quality reports for management staff review; and 
    Improve the current SunCultures Net Promoters Score by ensuring a high customer satisfaction rate

    Does This Sound Like You?

    Degree in Communication, Public relation, Customer Relations or any relevant field
     At least 3 years experience in working in a call center as a quality analyst providing customer support to teams;
    Knowledge of call center terminology, applications, and metrics
    Excellent verbal, written, and interpersonal communication skills;  
    Outstanding customer service skills and dedication to providing exceptional customer care;  
    Hands-on, detail-oriented, and a self-starter with strong execution skills with a roll-up sleeves mentality;
    Bilingual with excellent technical, interpersonal, and analytical skills.
    Excellent communication skills able to deal with people at all levels inside and outside SunCulture;
    Ability to multitask and successfully operate in a fast-paced, team environment;  
    Must adapt well to change and successfully set and adjust priorities as needed;  
    Must be proficient with CRM tools and analytics with excellent Microsoft office (intermediate Word, basic Excel)

    Apply via :

    sunculture.freshteam.com

  • Customer Care Dispatch Intern Product Manager – Existing Product Improvement (Hardware) Product Manager – New Product Innovation Customer Verification Associate International Project Technical Manager

    Customer Care Dispatch Intern Product Manager – Existing Product Improvement (Hardware) Product Manager – New Product Innovation Customer Verification Associate International Project Technical Manager

    Department: Operations

    Reporting to: Head of Supply Chain

    Tenure: Internship

    About the role

    Under the management of the Supply Chain Head, the Customer Care Dispatch Intern will be responsible for ensuring that all SunCulture products move within the process with the focus on ensuring customer satisfaction and pristine customer experience as a brand frontline for SunCulture

    Roles And Responsibilities

    Proper Coordination with reps from PAYG, Sales & After sales team for clear alignment of orders as they are captured to our system
    Handle/Receive and answer Questions regarding Dispatch and pending orders from other departments
    Record all error logs on dispatches and troubleshooting them
    Proactively follow up with IT on Appsheet/Power BI and ensure the sales Funnel is in line with orders released
    Receive and dispatch orders whenever required
    Oversee the Re-routes of units and track the delivery status of products with service providers & update customers accordingly
    Coordinate & update Dispatch tracker with the IT team on a daily basis
    Inform field units about orders and traffic flow
    Call customers after dispatch are done and ensure all dispatched orders are collected within 3 days from Wells Fargo collection centers
    Any other duty as may be assigned by the line manager

    Does this sound like you?

    Experience in customer relations or any other related field.
    Degree/ Diploma in marketing, communications, or related field
    Experience in collaborating cross-department with a clear vision on ensuring SLAs are met in good time.
    Proficient in GSuite, MS Office and CRMs
    Multitasking skills, including the ability to handle various inquiries
    Keen on operational excellence and process improvements to achieve efficiency and effectiveness.
    Able to work in a dynamic environment with immense pressure
    Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Procurement Coordinator (Officer) Business Intelligence Manager

    Procurement Coordinator (Officer) Business Intelligence Manager

    Department: Operations

    Reporting to: Head of Supply Chain

    Tenure: Full Time

    About SunCulture

    Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world. 

    As a business that is rapidly scaling, SunCulture has been focused on these three key priorities:  building systems and processes for scale, aligning its customer acquisition strategy, and enhancing customer support.

    About the role

    Under the management of the Supply Chain Head, the Procurement Officer ( Coordinator )  will manage all procurement and supply chain functions at SunCulture in accordance with the company policies and procedures.

    Roles And Responsibilities

    Receive and process requisitions from different user departments including confirmation of budget approvals.
    Sourcing and Pre-qualification of suppliers and ensuring SunCulture has a lean supplier base.
    Preparing plans for the purchase of equipment, services, and office supplies with reduced risk and ensure the security of supply.
    Following and enforcing the company’s procurement policies and procedures in line with PPA.
    Establish and manage all vendor relations
    Represent the interests of the company in all supplier negotiations, ensure the company gets the best deals that project the best value for money, set up, and manage supplier contracts.
    Manage the process of supplier evaluation, cost analysis, and selection
    Work with finance to process purchase orders.
    Ensure all procurement transactions are properly documented and records filed
    Receiving commodities and processing invoices through the finance department.
    Expediting orders and ensuring goods are delivered on time with the right quality.
    Creating a process around procurement across all departments in the organization, in conjunction with Finance and Operations.
    Conduct value chain and total cost analysis on various sourcing options (eg. local vs. International, centralized vs. Decentralised) on high-value purchases, from time to time, and advise the management on the best sourcing strategy to adopt.
    Conduct market surveys regularly to ensure the company is getting supplies at the most competitive rates and the goods supplied comply with industry standards.
    Developing a procurement plan for the organization and managing implementation.
    Monitor the consumption of goods and services at the organization and make proposals to the head of operations on possible cost management options.
    Any other  duties and responsibilities as may be assigned by the line manager

    Does this sound like you?

    Professional certification in a related area such as business/ economics, logistics, supply chain management, or purchasing
    At least 2 years experience in a similar position.
    Experience in vetting suppliers prior to on-boarding
    Good knowledge of the procurement process, procedures and the ability to track and advise on changes to relevant legislation
    Multitasking skills, including the ability to handle various inquiries
    Keen on operational excellence and process improvements to achieve efficiency and effectiveness.
    Able to work in a dynamic environment with immense pressure
    Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    go to method of application »

    Please send in your resume to hr@suncutlture.com by Monday, January 25, 2021, at 12:00 AM EAT

    Apply via :

    hr@suncutlture.com

  • Call Centre Quality Analyst (Nairobi)

    Call Centre Quality Analyst (Nairobi)

    About the role

    The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email responses to assess the team member’ss demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall SunCulture customer experience.

    Key Responsibilities

    Quality calibration with team members and other support staff and team leads in order to improve call quality.
    Participate in the design of call monitoring formats and quality standards; 
    Call monitoring and provide trend analysis data & feedback to call center team leaders and managers;
    Use quality monitoring data management system to compile and track performance at team and individual level; 
    Monitor customer care social media and email responses to customers and ways of improving the responses
    Participate in customer and client listening programs to identify customer needs and expectations; 
    Be proactive and answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance;
    Maintain a positive, empathetic, and professional attitude toward customers at all times;
    Deliver weekly/monthly coaching feedback to agents- One on one sessions;
    Conduct and evaluate customer feedback surveys;
    Prepare and analyze internal and external quality reports for management staff review; and 
    Improve the current SunCultures Net Promoters Score by ensuring a high customer satisfaction rate

    Does This Sound Like You?

    Degree in Communication, Public relation, Customer Relations or any relevant field
     At least 3 years experience in working in a call center as a quality analyst providing customer support to teams;
    Knowledge of call center terminology, applications, and metrics
    Excellent verbal, written, and interpersonal communication skills;  
    Outstanding customer service skills and dedication to providing exceptional customer care;  
    Hands-on, detail-oriented, and a self-starter with strong execution skills with a roll-up sleeves mentality;
    Bilingual with excellent technical, interpersonal, and analytical skills.
    Excellent communication skills able to deal with people at all levels inside and outside SunCulture;
    Ability to multitask and successfully operate in a fast-paced, team environment;  
    Must adapt well to change and successfully set and adjust priorities as needed;  
    Must be proficient with CRM tools and analytics with excellent Microsoft office (intermediate Word, basic Excel)

    Apply via :

    sunculture.freshteam.com

  • Collection & Recovery Officer (North Rift)

    Collection & Recovery Officer (North Rift)

    About the Role 

    Reporting to the Head of Credit, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all Sunculture assets assigned on credit but defaulted, issuance of Demand letters in the field  & initiation of repossession rights on all non-performing credits above Sunculture’s Payg credit policy guidelines.

    Does this sound interesting? If so, are you looking to; 

    Be accountable for reducing delinquency for assigned accounts
    Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within Sunculture Payg credit policy guidelines.
    Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with Sunculture Payg credit policies.
    Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
    Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
    Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
    Initiate Repossession of Sunculture assets was necessary.
    Achieve the monthly collection targets as assigned by the supervisor
    Identify and escalate deceased or disabled customers to Head of Credit for review or collection termination.
    Ensure all work queues are acted upon.
    Conduct field visit assessment before visiting the market areas.
    Manage relationships with local authorities and Security Officers
     Plan and organize field collection drives across all regions
    Conduct monthly reporting as per portfolio performance on delinquency.

    Knowledge and skills for the Role

     At least 3-6 years’ work experience in debt collection in microfinance or such organization
    Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
    Evidence of well-developed organizational skills and the ability to meet deadlines.
    Integrity and ability to work in consumer finance with small scale farmers across Kenya
    Sound verbal communication skills including the ability to negotiate respectfully and communicate the rationale for decisions made.
    Target driven, self-starter, and problem solver
    Demonstrated ability to follow policy and procedures.
    Sound judgment, analytical, and decision-making skills.
    Accuracy and attention to detail.
    Demonstrated ability to quickly learn new systems and processes.    
    Demonstrated commitment to service excellence.
     Computer literacy

    Apply via :

    sunculture.freshteam.com

  • Engineers Operations Coordinator

    Engineers Operations Coordinator

    About the role

    SunCulture is looking for an enthusiastic Operations Coordinator to head the engineering team. S/he should be tech-savvy with the ability to work with online systems and CRM software. S/he is motivated and constantly looking to learn and do more to support the team through ensuring SunCulture’s mission and vision is attained. The Engineers Operations Coordinator core is to drive results through others and ensure All set KPIs are attained month on month. 

    Key Responsibilities

    Operations Roles

    Ensure the engineer’s team leads allocate a minimum of 2 tasks per day and that the individual worksheets are updated daily.
    Ensure engineers attain the set KPI’s in terms of Installation, customer product training, turn around time, and aftersale services.
    Follow up with the team leads to ensure engineers contact all clients within 24 hours of role client being assigned to them and the preferred date of installation is updated into the system
    Crosscheck and confirm that the teams’ individual worksheets are filled ie details on the date of installation and date of completion should be filled in.
    Ensure all pending installations are completed within a month and follow-ups are made on cancellations as a result of the client’s unavailability.
    Ensure all dispatches are shared with team leads within 24 hours after data is shared 
    Ensure the accuracy and  visibility of  all tasks assigned  to engineer on Power BI 

    Work Reports

    Daily check in  to ensure team leads have assigned tasks and pending JSF have been synced into the system
    Verify and submit all claim forms sent by the team leads for payment, highlighting irregularities, and ensure all are submissions are done before 3 PM every Monday.
    Submitting a detailed monthly report indicating work progress, challenges, and highlighting the risks.
    Use data to drive performance, increase productivity, and do proper planning to ensure efficiency at all times.

    Leadership and Team Management

    Work closely with the team leads to align work plan and communicate any hiccups faced
    Build a culture of high performance and collaboration among the team members
    Identify & highlight gaps in the systems and processes and come up with lasting solutions to the problems
    Ensure all new hires joining the team are properly oriented  and onboarded 
    Have daily check-in with your team members to enhance proper communication and give prompt feedback to your team members
    Assist in the recruitment, selection, and onboarding process of new engineers into the team
    Ensure the engineers’ playbook is designed and engineers are trained on all the systems and processes to be followed to better perform their roles.
    Regular communication on  gaps and risks and come up with  mitigation measures
    Identify skills gaps among team members and design training materials that bridge the gap especially technical skills gap
    Collaborate and provide support to the  BD Projects team as and when needed

    Does This Sound Like You?

    Has a degree qualification preferably in Engineering, Operations from a recognized institution
    Has experience in engineering operations planning and data analytics
    A transformational leader able to drive results through others and, work with diverse teams to ensure smooth work delivery
    Ability to manage teams and use the data to forecast and plan future manpower needs
    Knowledge and working experience with a robust ERP
    Ability to work comfortably with and maintain large volumes of data in excel, GSuite
    Excellent communication skills
    Ability to work remotely under minimal supervision
    Must be self-motivator and self-starter who is resourceful and have roll-up sleeves mentality;
    Exhibit excellent technical, interpersonal, and analytical skills.
    Solid time management skills;  
    Must be able to effectively deal with people at all levels inside and outside SunCulture;
    Ability to multitask and successfully operate in a fast-paced, team environment

    Apply via :

    sunculture.freshteam.com

  • Key Accounts Manager

    Key Accounts Manager

    About the role

    As the Key Account Manager, you will oversee the relationships of SunCulture with its most important commercial clients. As the ideal candidate, you will be apt in building strong relationships with key clients by strategically meeting their requirements. Key Account Management functions will drive the achievement of sales quota based on assigned key objectives/metrics relevant to key accounts. The goal is to contribute to sustaining and growing our business to achieve long-term success.

    Key Responsibilities

    Relationship Management 

    Develop comprehensive, consistent, and senior relationships at multiple levels (Strategic, Tactical & Operational) with a portfolio of major clients and ensure touch-points work
    Quantify company value to clients and work closely with internal teams to ensure client satisfaction
    Manage expectations, monitor service levels, and implement any action plans that are needed to mitigate risk 
    Resolve any issues and problems faced by clients and deal with complaints to maintain trust
    Serve as point of accountability and the link of communication between key clients and internal teams, including facilitating inventory and logistics, after-sales support, and technical backstopping
    Negotiate contracts with key clients and establish a timeline of performance

    Business growth

    Expand the relationships with existing clients by continuously proposing solutions that meet their objectives, identifying new opportunities, and creating new value 
    Play an integral part in generating new sales and/or up-sells that will turn into long-lasting relationships
    Contribute to building brand awareness by representing the company professionally and communicating appropriately; understanding all products, capabilities, and ways of working and differentiation
    Recruit, onboard, and manage the performance of your team.
    Manage partner in-house training to ensure that all relevant staff are developed to a high standard of proficiency to scale sales, marketing, and aftersales management of SunCulture’s systems

    Market Intelligence

    Acquire a thorough understanding of key client aspirations, capacities, and requirements
    Track, analyze, and benchmark distributor as well as competitor activity and performance to understand the implications of external environment changes on the business and enhance decision making. 
    Identify opportunities to leverage new partnerships, emerging technologies, systems, capacities, and applications to drive improved value

    Operations Management

    Develop, implement and maintain management reporting tools to effectively measure client conformances
    Optimize partnership acquisition operations/processes to minimize the time between launch and market maturity  
    Propose and implement transactional cost reduction processes
    Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
    Design and enforce best practices for how teams build trusted relationships and influence decision-makers 
    Provide actionable feedback on all aspects of the organization for continuous scale and improvement. 
    Collaborate with the technical and business departments to continually improve systems for collecting, analyzing, and reporting data
    Ensure operations are aligned with SunCulture’s processes as well as applicable local regulations, policies, and practices
    Participate in innovation, offer, product, and feature development ideas processes as required
    Facilitate the generation of new leads through the production of client proposals and grant applications and development of a client pipeline 

    Does This Sound Like You?

    Fluent English speaking skills, fluent French is a plus 
    5+ years in Key Accounts Management experience, with an advantage if worked in a distributed team environment in solar, engineering, or any related field.
    Strong trainer capabilities 
    Africa International Distribution experience 
    Strong listening and questioning skills – outstanding communication and interpersonal skills
    Vision to understand customer needs and translate them into practical solutions
    Ability to drive change
    Proven planning and project management skills
    Disciplined time management and ability to work under pressure
    Able to analyze results and identify and explain any variances from targets
    Ability to follow and ensure compliance with operational processes
    Highly developed social, interpersonal, and communication skills.
    Excellent team working and team developing ability.
    Disciplined in time management and ability to work under pressure without supervision
    Strong computer skills in, google sheet/Doc, Excel, Word, PowerPoint, and database management
    Excellent English writing and grammar skills

    Apply via :

    sunculture.freshteam.com

  • Field Engineer (Nairobi)

    Field Engineer (Nairobi)

    About the Role

    Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 

    Responsibilities

    Project Management  

    Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
    Contacting clients to set preferred dates and installing the products within the set timelines.
    Proper time management to ensure all projects assigned are achieved within the timelines set

    Risk Management

    Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads 
    Communicate and mitigate any risk factors that are encountered in the field by various engineers.

    Additional Roles & Responsibilities

    Carrying out technical surveys and submitting the reports) to the engineering team leads
    Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
    Mentoring and in-field training of new engineers
    Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
    Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
    Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
    Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
    Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge.
    Work closely with the after-sales department to ensure quick resolution of after-sale issues.
    Advise and provide recommendations to clients on products  that would work best for them during technical surveys
    Do a minimum of 2 installations in a day.
    Achieve a mean Turn Around Time of under 2 days for jobs done
    Achieve a mean app adherence of 100% of all the jobs done

    Traits for the role

    Be a team player.
    Be ready and committed  to working  in the field
    Be ready to learn
    Be creative and quick to resolve unprecedented issues that arise in the field

    Does this sound like you?

    Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
    2+ years of experience with solar grid pump systems and  irrigation systems  management
    Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
    Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
    Passion for irrigation and proactive in decision making
    An independent thinker who is able to thrive in a fast-paced dynamic environment.
    In-depth knowledge of the industry and current trends adaptable for  SunCulture
    Be organized and be an expert in  time management 
    Thrive in resources constrained environments with discretion in using budgetary allocation.
    An agile trainer capable of training and being trained and be very resilient and flexible
    Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
    Able to work in a dynamic environment with immense pressure and meet deadlines
    Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    Apply via :

    sunculture.freshteam.com

  • Head of Credit (PayGrow)

    Head of Credit (PayGrow)

    Department: Operations
    Reporting to: GM Kenya with dotted reporting to COO
    About the Role
    As Head of Credit you would  primarily be responsible for  SunCulture’s customer financing strategy and the execution of this strategy by building and managing a competent team that will execute the  strategy; fine tuning the systems and process are in place for better execution of the strategy; managing and reporting  potential credit risks; and assessing options for financing the Company’s customer loan portfolio.
    Key Responsibilities
    Manage the expansion of the Company’s PAYG customer finance offering
    Evaluate the existing PAYG portfolio and use the learnings to design the expansion of the Company’s PAYG offering
    Partner with the CFO to optimally finance the Company’s PAYG offering
    Manage and then report on the progress of the expansion of the PAYG offering, using the results to further expand the offering and bring it to full commercialisation
    Liaise with the Company’s legal counsel to optimize and implement improved PAYG contracts
    Ensure compliance with national regulations and customer protection legislation in each relevant jurisdiction
     Set up a fully commercialise PAYG Portfolio
    Refine the robust customer credit assessment evaluation process in place
    Optimise the organisation’s credit systems and processes in line with the lessons learnt from the existing operations with the objective of minimising the loss rate, minimising bad sales, and optimising collections
    Define and manage the organisation’s credit KPIs, develop dashboards as well as reports required by the board and senior management
    Partner with the COO to refine the IT systems to deliver the above objectives
     Manage the organisation’s credit risk
    Build financial models that predict and help manage the organisation’s credit risk exposure
    Oversee all audit and internal control operations, ensuring strict credit risk controls are in place & adhered to
    Coordinate all external audits relating to the customer financing function and ensure recommendations are implemented
    Team Management
    Build, inform and act as an ambassador for the organisational culture, i.e. bring the fun to work
    Scale up a team to manage the credit and risk systems and processes such as origination, lending, debt collection and repossession, with support from the HR Manager
    Manage the performance of the credit team in line with agreed KPIs
    Identify and develop the training required to contribute to the professional growth of the team
    Does this sound like you?
    Degree in Finance, Microfinance, Economics, Credit Management or any other related field
    3 to 5 years’ experience in the rapid growth environment, i.e. building a new integrated systems in collaboration with other teams
    Consumer finance and credit risk experience (particularly in the PAYG segment) and assessing complex data sets to optimise credit performance
    End user asset financing experience in developing countries; experience financing farmers or solar power for low-income consumers will be an advantage
    Able to represent the credit function at C-Suite and Board level, with the communication skills required to communicate complex messages to a wide variety of audiences
    Experience of building and managing operational credit teams
    Proficient in financial modelling and credit analysis
    Strong analytical skills and strategic thinker with strong negotiation and interpersonal skills
    Willing and able to make and execute hard decisions – own the process, the strategy and the final outcome
    Able to manage a variety of large tasks with competing timelines and priorities
    Enjoy being in the field, but also able to work strategically with the other senior executives
    Proficient in Excel formulas  and data analysis, Powerpoint presentations as well.
    Ability to simplify complex data and concepts into widely digestible and understandable content
    Able to work under pressure, comfortable with ambiguity in a fast evolving organisation, able to to plan, be organised and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with “can-do” attitude

    Please apply online via this job page by 30th June, 2020. We respond to all candidates however only shortlisted candidates will be interviewed.

    Apply via :

    sunculture.freshteam.com