Jobs Kenya

Website: Website www.sunculture.com

  • Sales Team Lead – Kwale Sales Team Lead – Bomet Sales Team Lead – Homabay

    Sales Team Lead – Kwale Sales Team Lead – Bomet Sales Team Lead – Homabay

    Reporting To: Regional Sales Manager  
    About Role
    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
    Responsibilities

    Recruitment and training.

    Source, identify, and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Digital Marketing Associate Associate – Graphic Designer Sales Team Lead – Siaya

    Digital Marketing Associate Associate – Graphic Designer Sales Team Lead – Siaya

    Reporting to: Senior Manager – Marketing
    About SunCulture
    Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world. 
    About the role
    SunCulture is looking for a qualified Digital Marketing Associate who will ensure the digital platform is top-notch. This resource will ensure that SunCulture is placed in the global market with emphasis on SunCulture’s mission and vision. Reporting to the Senior Manager – Marketing, the ideal superstar will be focusing on end-to-end digital marketing of all SUnCulture products.
    Key Responsibilities

    Be tech-savvy in implementation, tracking, and measurement of digital marketing campaigns rolled out
    Advise on any paid media strategies that are worth an investment and attract ROI
    Deliver regular reports of campaign results, including web analysis and evaluation of KPIs
    Maintain regular measurement of the ROI of campaigns
    Collect and use data to inform the team of new campaigns and the evaluation of existing campaigns
    Ensure all digital marketing activities are scheduled and operate within the budgetary allocation
    Plan and project manage multiple online campaigns across multiple platforms
    Participate in forming effective paid search strategies
    Oversee accounts on search platforms (e.g. Google Ad Words, YouTube, etc)
    Plan, execute, monitor & optimize keyword selection and audience targeting
    Write attractive and concise copy for adverts
    Curate social media content alongside the rest of the team.
    Handle queries on social media platforms and ensuring customers perceive the brand in a positive way
    Handle social media listening in terms of using platforms such as Google alerts to inform the team whenever the brand keywords are mentioned.
    Constant optimization of the social media platforms
    Assist in posting and optimizing Google My Business profiles for all SSCs
    Work alongside the team in creating social media content and assist in conducting Facebook/Instagram live and stories.
    Ensure smooth sharing of leads to the internal systems built for easy accessibility by the sales team.

    Does this sound like you?

    Minimum of Bachelor degree in marketing and at least 2 years experience in digital marketing
    Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
    Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
    Experience in optimizing landing pages and user funnels
    Experience with A/B and multivariate experiments
    Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
    Working knowledge of ad serving tools (e.g., DART, Atlas)
    Experience in setting up and optimizing Google Adwords campaigns
    Working knowledge of HTML, CSS, and JavaScript development and constraints
    Strong analytical skills and data-driven thinking
    Up-to-date with the latest trends and best practices in online marketing and measurement

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Relationship Associate

    Relationship Associate

    About the Role
    Reporting to the Head of Credit, the ideal candidate will ensure proper management of the PAYG portfolio. This includes having a thorough knowledge of where his/her customers are based on having their primary and secondary data essential for client management. 
    Being the voice of the company to the customer s/he will be managing and providing advisory services to clients from when the customers purchase SunCulture product to when they affect the final payment of the product.
    Responsibilities

    Relationship Management

    Acts as a coordinator for the relationship between the client and SunCulture with a focus on the long term relationship and growth of the organization
    Monitoring of client portfolio through follow up calls, texts and IVR plus systems overview
    Gathering client feedback on PAYG program and communicating the feedback to all relevant persons
    Monitoring and managing loan repayment activities of own portfolio
    Be the main POC and coordinator of services for PAYG Portfolio Client
    Ensure due process is followed upon enrollment of a client to the scheme – contract issuance and receipt of completion of payment.

    Data Collection and Analysis

    Perform interviews ( and document findings with clients in your portfolio to assess motivations behind their buying behaviors
    Collecting all the primary and secondary data of all assigned clients in your portfolio. Through surveys, identify potential clients that could benefit from PAYG financial services. 

    Portfolio management 

    Audit all PAYG customers and assess their creditworthiness ahead of approving them to benefit from the scheme
    Engage in a CAP (Credit Assessment Process) and ensure customer due diligence is done before enrolling the customer on PAYG Business model

    Agronomy Support Services

    Provide Agronomy Support services to all the customers through frequent communication until the first harvest of their crop.
    Conducting research through the existing clients and identify the agronomy support needs for the farmers and solutions to their problems.
    Actively participate in all agronomy pilots and innovate technology and communicate new findings to all where applicable.

    Does this sound like you?

    Bachelor’s Degree in Agronomy, Finance, or any other related field.
    Evidence of well developed organizational skills and the ability to meet deadlines
    Integrity and ability to work in consumer finance with small scale farmers across Kenya
    Sound verbal and written communication skills including the ability to negotiate respectfully and communicate effectively for decision making
    Self-starter and a functional problem solver
    Demonstrated ability to follow instructions, policy, and procedures
    Sound judgment, analytical and decision making skills
    Accuracy and attention to detail.
    Demonstrated ability to quickly learn new skills, systems, and procedures
    Experience in working with targets and strict deadlines
    Demonstrated commitment to service excellence
    Literacy in computer, systems, and software (GSuite, Teamworks preferred) 
    Thrive in resources constrained environments
    Have discretion in using budgetary allocation for the department
    A proven record of ability to achieve through others
    Ability to handle multiple projects at the same time
    Strong Excel & analytical skills a must

    Apply via :

    sunculture.freshteam.com

  • Junior IT Associate Sales Team Lead (Nairobi)

    Junior IT Associate Sales Team Lead (Nairobi)

    Reporting to: Head of IT
    About SunCulture
    Founded in 2012 SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world. 
    As a business that is rapidly scaling, SunCulture has been focused on these three key priorities:  build systems and processes for scale, align the customer acquisition strategy, and enhance customer support.
    About the Role
    The Junior IT Associate is a support role in the IT department. The person will be in charge of all day-to-day IT operational roles plus any other Adhoc duties and support required in the IT department. This role will entail also coordinating with other departments knowing their IT needs and communicating to the IT team.
    Key Responsibilities

    Install and configure computer networks and systems.
    Identify and solve any problems that arise with computer networks and systems.
    Consult with clients and the internal teams to specify system requirements and design solutions.
    Assemble new systems, ensure the system is configured and test the system to ensure its running properly
    Maintain existing software and hardware and upgrade any obsolete systems whenever required.
    Monitor computer network systems functionality and how performance can be improved.
    Set up IT accounts and workstations for employees.
    Troubleshoot issues and outages.
    Ensure security through access controls, backups, and firewalls.
    Upgrade systems with new releases and models.
    Develop expertise to train staff on new technologies.
    Build an internal wiki with technical documentation, manuals, and IT policies.
    Documentation of their current Systems and ensure IT processes are adhered to

    Does This Sound like you?

    Bachelor of Science in computer science or related fields. 
    Great people skills to enable you to explain repairs, time frame, ticketing process to colleagues.
    University degree in IT and other related fields. IT Certifications are an added advantage.
    At least 6 months to 1-year experience in a similar or related role.
    Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
    Related experience and training in troubleshooting and providing IT Support Service.
    Proficiency with statistical languages (R, SAS,  STATA SPSS) and Programming languages, such as Oracle, and Python
    Strong working experience with MS Excel, MS Access, MySQL, and other databases
    Have the ability to handle pressure and meet deadlines
    Comfortable with ambiguity and experience working in a dynamic environment.  
    Have discretion in using budgetary allocations
    Ability to handle multiple projects at the same time
    Willingness and ability to handle any job assigned under your scope of work

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Call Centre Quality Analyst

    Call Centre Quality Analyst

    About the role
    The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email responses to assess the team member’ss demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall SunCulture customer experience.
    Key Responsibilities

    Quality calibration with team members and other support staff and team leads in order to improve call quality.
    Participate in the design of call monitoring formats and quality standards; 
    Call monitoring and provide trend analysis data & feedback to call center team leaders and managers;
    Use quality monitoring data management system to compile and track performance at team and individual level; 
    Monitor customer care social media and email responses to customers and ways of improving the responses
    Participate in customer and client listening programs to identify customer needs and expectations; 
    Be proactive and answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance;
    Maintain a positive, empathetic, and professional attitude toward customers at all times;
    Deliver weekly/monthly coaching feedback to agents- One on one sessions;
    Conduct and evaluate customer feedback surveys;
    Prepare and analyze internal and external quality reports for management staff review; and 
    Improve the current SunCultures Net Promoters Score by ensuring a high customer satisfaction rate

    Does This Sound Like You?

    Degree in Communication, Public relation, Customer Relations or any relevant field
     At least 3 years experience in working in a call center as a quality analyst providing customer support to teams;
    Knowledge of call center terminology, applications, and metrics
    Excellent verbal, written, and interpersonal communication skills;  
    Outstanding customer service skills and dedication to providing exceptional customer care;  
    Hands-on, detail-oriented, and a self-starter with strong execution skills with a roll-up sleeves mentality;
    Bilingual with excellent technical, interpersonal, and analytical skills.
    Excellent communication skills able to deal with people at all levels inside and outside SunCulture;
    Ability to multitask and successfully operate in a fast-paced, team environment;  
    Must adapt well to change and successfully set and adjust priorities as needed;  
    Must be proficient with CRM tools and analytics with excellent Microsoft office (intermediate Word, basic Excel)

    Apply via :

    sunculture.freshteam.com

  • Sales Team Lead

    Sales Team Lead

    Reporting To: Regional Sales Manager  
    About Role
    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
    Responsibilities

    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    Apply via :

    sunculture.freshteam.com

  • Regional Training Officer

    Regional Training Officer

    About the Role
    As the Regional Training Officer (RTO) you will be responsible for training and empowering the sales team with the knowledge and skills required to meet their sales targets. To prosper in this role coaching will be your daily role and your passion should be in training and working with diverse teams. 
    This role requires 80% travel. You will be based in your respective region with frequent travel to other regions to support the sales teams as and when required.
    Key Responsibilities

    Actively participate in the recruitment and selection process of new sales agents in the region
    Onboard all new sales agents by scheduling the orientation process, training the agents on the sales process,
    Assist in the development of a training curriculum and ensuring the training conducted is as per the training curriculum
    Developing the individual coaching plan for each sales agent and ensuring all resources needed by the agent are provided,
    Coaching each agent by observing what they are doing and providing guidance whenever needed,
    Identifying the knowledge gap among the sales agents by spending more time with them in the field and giving a necessary recommendation in filling the gaps,
    Developing training materials, conducting training sessions, evaluating and recommending areas for improvement,
    Supporting the training financial objective by ensuring training activities are within budgets allocated and controlling costs.
    Ensuring all training done is towards achieving the sales strategy in place and reporting on the impact of the training program. 

    Key Requirements

    Passionate about developing others’ capabilities and empowering those around you.

    Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.
     Effective communicator in front of small-medium sized groups of people.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Have discretion in using budgetary allocations for the region and/or department
    Experience in solar/ off-grid pump systems would be an advantage.
    Experience working in a start-up would be an advantage.
    Experience training experientially would be an advantage
    Work experience as a sales agent is an added advantage

    Do you feel you are a fit?

    Please apply online via this job page by 30th March 2021. We respond to all candidates however only shortlisted candidates will be interviewed.Good to NoteAt SunCulture, we are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Apply via :

    sunculture.freshteam.com

  • Sales Team Lead (Tharaka Nithi) Sales Team Lead (Nyahururu)

    Sales Team Lead (Tharaka Nithi) Sales Team Lead (Nyahururu)

    About Role
    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
    Responsibilities

    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and bran

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Finance & Accounts Associate Service Center Associate

    Finance & Accounts Associate Service Center Associate

    Reporting to: Finance Team Lead
    About the Role
    Reporting to the Team Lead – Finance, SunCulture is seeking a Finance and Accounts Associate who will be responsible for managing all expenses, accruals, general ledger account analysis, and reconciliations. They will also be responsible for processing and maintaining prepaid expenses, and deferred accounts. Assist with month-end close and the preparation of the annual budget for multiple departments.
    Key Responsibilities

    Prepare, process, and/or follow up supporting documentation for Invoices/Credits.
    Ensure all cash releases via bank or Mpesa are processed properly and deposited as per scheduled date i.e. weekly, bi-weekly, or monthly.
    Receive the Purchase orders and ensure all the information is recorded in the system.
    Ensure purchase orders are raised within lead time and as per company regulations.
    Do supplier reconciliation and ensure accounts payable expenditures are reasonable by referring any irregularities to your reporting head before posting.
    Set up in the system new vendors as required after verifying their trade information.
    Collect, record, and verify vendor accounts payable information before releasing payment information, recording
    Ensure the company is statutory compliant by remitting statutory deductions on a timely basis.
    Timely release of all disbursement vouchers both Kenya Shillings and USD vouchers.
    Prepare Accounts Payable accruals and ensure all the accruals are completed every end month.
    Answer queries from all vendors regarding problems with invoices or payment of them. 
    Ensure supplier statements are reconciled to invoices on a timely basis.
    Ensure proper accounting hygiene by ensuring all Accounts Payable files are stored properly and in a neat and tidy manner.
    Prepare the bank reconciliation reports within the deadlines set.
    Assist auditors during audit verifications. 
    Any other finance-related role assigned from time to time by your reporting head.

     Does This Sound like you?

    Bachelor’s degree in Accounting or related field.
    Certified Professional Accountant (CPA-K) certificate is preferred.
    2 years of Accounting work experience.
    Sound understanding of accounting and financial reporting principles and practices.
    Analytical mind with strong conceptual and problem-solving skills.
    Meticulous attention to detail with superb organizational skills.
    Ability to work under pressure and meet tight deadlines.
    Critical thinker with high proficiency in math.
    Ability to work independently and as part of a team.
    Excellent report writing, communication, and IT skills.
    Advanced competency in Microsoft Office and Accounting software packages.
    Attention to detail with a high degree of accuracy.
    Have the ability to handle pressure, meet deadlines
    Be organized and be an expert in  time management 
    An agile trainer capable of training and being trained and be very resilient and flexible

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Care Dispatch Intern Product Manager – Existing Product Improvement (Hardware) Product Manager – New Product Innovation Customer Verification Associate International Project Technical Manager

    Customer Care Dispatch Intern Product Manager – Existing Product Improvement (Hardware) Product Manager – New Product Innovation Customer Verification Associate International Project Technical Manager

    Department: Operations
    Reporting to: Head of Supply Chain
    Tenure: Internship
    About the role
    Under the management of the Supply Chain Head, the Customer Care Dispatch Intern will be responsible for ensuring that all SunCulture products move within the process with the focus on ensuring customer satisfaction and pristine customer experience as a brand frontline for SunCulture
    Roles And Responsibilities

    Proper Coordination with reps from PAYG, Sales & After sales team for clear alignment of orders as they are captured to our system
    Handle/Receive and answer Questions regarding Dispatch and pending orders from other departments
    Record all error logs on dispatches and troubleshooting them
    Proactively follow up with IT on Appsheet/Power BI and ensure the sales Funnel is in line with orders released
    Receive and dispatch orders whenever required
    Oversee the Re-routes of units and track the delivery status of products with service providers & update customers accordingly
    Coordinate & update Dispatch tracker with the IT team on a daily basis
    Inform field units about orders and traffic flow
    Call customers after dispatch are done and ensure all dispatched orders are collected within 3 days from Wells Fargo collection centers
    Any other duty as may be assigned by the line manager

    Does this sound like you?

    Experience in customer relations or any other related field.
    Degree/ Diploma in marketing, communications, or related field
    Experience in collaborating cross-department with a clear vision on ensuring SLAs are met in good time.
    Proficient in GSuite, MS Office and CRMs
    Multitasking skills, including the ability to handle various inquiries
    Keen on operational excellence and process improvements to achieve efficiency and effectiveness.
    Able to work in a dynamic environment with immense pressure
    Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :