Website: Website www.sunculture.com

  • Commission Sales Associate

    Commission Sales Associate

    About the job
    #HiringForEmbuKirinyagaRegion

    Are you passionate about sales as well as working/interacting with farmers in Embu/Kirinyaga County?
    have a minimum of a KCSE Certificate
    knowledge of Embu and Kirinyaga Region
    Should hail from embu or Kirinyaga
    ready to work on strict supervision and close sales
    should be self driven and hardworking

    Renumeration
    Attractive commission and incentive

    Apply via :

    www.linkedin.com

  • Field Telesales Team Lead

    Field Telesales Team Lead

    About the Role
    Reporting to the Head of Sales and Training, the ideal candidate will head up our growing Field Telesales team. As a Field Telesales Team Lead, they will be responsible for setting weekly and monthly sales targets, training new Field Telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints. To ensure success as a Field Telesales Team Lead, they should have experience with Telesales, advanced managerial skills, and the ability to multitask. A top-notch Field Telesales Team Lead provides strong guidance and assistance to the Telesales team, ultimately boosting company sales.
    Responsibilities
    Team Management

    Curate and develop team KPIs to ensure delivery of SunCulture sales targets
    Motivate and empower their respective team reporters to achieve personal team KPIs
    Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback
    Escalate any discrepancies that may arise that will affect team performance to the line manager
    Training, onboarding, and training of junior Field Telesales team.
    Develop a robust plan that will tie into the personal development and learning of the telesales team for the purpose of improvement and efficiency
    Have a quarterly review of all training needs of the team and collaborate with the Training department for consultation and execution.
    Buddy up with the newbies joining the SunCulture Field Telesales Team to ensure that they are set up for success.

    Performance Management

    Ensure that the team have clearly laid out metrics to measure their performance and have that quantified to mid and end of year reviews
    Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb on attrition rate. 
    Forecast on the team blockers that may affect their daily and quarterly performance so as to ensure they are all set up for success.

    Team Support

    Handle all customer escalations that may have been difficult  to be handled by the Field Telesales team or needed special attention
    Compile and present a high-level sales report to showcase needed deliverables of the team members to the Head of the sales team.
    Maintain customer relationships and also carry the SunCulture brand.

    Does this sound like you?

    Bachelor’s degree in Marketing, communication, or any other related field.
    Previous experience working in the Telesales Department with proven aptitude to lead and manage teams.
    Strong managerial and sales skills.
    Good verbal and written communication skills.
    Ability to work well under pressure.
    Ability to write and present high-level strategic reports
    Strong organizational skills.
    Ability to quickly learn new skills, systems, and procedures
    Experience with Google Suite, Salesforce, Teamworks, and other CRM systems
    Thrive in resources constrained environments
    Have discretion in using budgetary allocation for the department
    A proven record of ability to achieve through others
    Ability to handle multiple projects at the same time

    Apply via :

    sunculture.freshteam.com

  • Business Intelligence Manager

    Business Intelligence Manager

    About the Role
    The Business Intellingence Manager core role is to proactively identify areas for new development or redevelopment of existing reporting, analytics, and data science projects. Your core role is also to work within a complex network of data sources and tools, think strategically about optimal methods for structuring and presenting data to end-users, and put the strategy into action.  You are expected to leverage extensive business intelligence experience with knowledge gained of the company to support the business processes and reporting needs of the company.
    Key Responsibilities

    Partner with internal teams including finance, HR, operations and sales to design, develop, and deliver robust and scalable reporting automation in PowerBI to gain insights from all systems and enterprise platforms. 
    Establish relationships and coordinate with SunCulture’s technical experts in each department to better understand the business and how their needs can be captured on dashboards in order to make better decisions.
    Take ownership over a new data science layer we are building called “Maarifa” by creating models that can be exposed to front-line systems and by exposing it on our API layer.
    Collaborate with internal stakeholders to identify business Intelligence needs and work closely with the IT team in developing processes and systems required to execute associated solutions.
    Develop or redevelop reports tailored to various user groups across SunCulture, transforming raw data into actionable insights for various stakeholders within the company.
    Research and analyze business trends, internal and external data  & customer behaviour data to identify opportunities & propose solutions focused on growing the business.
    Use data to tell the SunCulture story and develop insights about trends in SunCulture’s customer formation.
    Use statistical analysis and/or data-mining tools to analyze performance, identify insightful trends, interpret technical data into meaningful recommendations and build machine learning algorithms.
    Support development of data strategy required to support enterprise initiatives (website and apps, surveys, testing, market research etc).
    Support the implementation of data infrastructure.

    Skills and Competencies

    Bachelor’s or Master’s degree in Computer Science, Mathematics, Statistics,, Data Science or related quantitative/analytical field.
    At least 2 years relevant working experience in a data science/business intelligence
    Experience with SQL, Databases, ELK, Python, ML models, and Power BI is highly preferred. 
    Excellent data analysis skills, including the ability to work with complex data sets while giving exceptional attention to detail/accuracy.
    Highly responsible, dependable, and proactive with a strong work ethic and the ability to work effectively independently and in a team environment.
    Deliver through others by the delegation of duties, proper time management, and  getting buy in from the team members 
    Create, support and maintain a culture of collaboration, accountability, trust, and customer focus across functional areas
    Independent thinkers are able to thrive in a fast-paced dynamic research-oriented environment.
    Thrive in resources constrained environments with discretion in using budgetary allocation
    Ability to handle multiple projects at the same time, prioritize work and work under pressure

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate (Siaya Kenya)

    Service Center Associate (Siaya Kenya)

    About The Role
    Reporting to the Operations Manager, the Service Center Associate will manage our Siaya Service Center. They will also be required to troubleshoot and escalate various customers’ complaints across a number of communication channels. To perform well in this role you need to have experience in working with computers with a big appetite to learn.
    Responsibilities

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    Ensure customer satisfaction and provide professional customer support.
    Keeping records of customer interactions, comments, and complaints.
    Providing feedback on the efficiency of the customer service process.
    Knowing our products inside and out so that you can answer questions.
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels.
    Responding promptly to customer inquiries.
    Monitor and report on weekly service centre performance by analyzing daily customer activity.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or Exceeded.
    Ensure service centre operational standards are adhered to
    Be the lead in monitoring and maintaining the required stock levels at the service centre by conducting regular stock takes and checks.
    Ensuring the service centre is clean and presentable to new and existing customers as maintaining the organization’s reputation is key.
    Assist in sales/after sales requests placed by various customers.
    Lead by providing training and development to struggling customers.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Does this sound like you?

    Proven experience in a sales or marketing role
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage and act to achieve set outcomes
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    Apply via :

    sunculture.freshteam.com

  • Regional Training Officer – Upper Mountain

    Regional Training Officer – Upper Mountain

    Reporting to: Field Training Manager

    About The Role

    As the Regional Training Officer (RTO) you will be responsible for training and empowering the sales team with the knowledge and skills required to meet their sales targets. To prosper in this role coaching will be your daily role and your passion should be in training and working with diverse teams.

    This role requires 80% travel. You will be based in your respective region with frequent travel to other regions to support the sales teams as and when required.

    Key Responsibilities

    Actively participate in the recruitment and selection process of new sales agents in the region
    Onboard all new sales agents by scheduling the orientation process, training the agents on the sales process,
    Assist in the development of a training curriculum and ensuring the training conducted is as per the training curriculum
    Developing the individual coaching plan for each sales agent and ensuring all resources needed by the agent are provided,
    Coaching each agent by observing what they are doing and providing guidance whenever needed,
    Identifying the knowledge gap among the sales agents by spending more time with them in the field and giving a necessary recommendation in filling the gaps,
    Developing training materials, conducting training sessions, evaluating and recommending areas for improvement,
    Supporting the training financial objective by ensuring training activities are within budgets allocated and controlling costs.
    Ensuring all training done is towards achieving the sales strategy in place and reporting on the impact of the training program.

    Key Requirements

    Passionate about developing others’ capabilities and empowering those around you.
    Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.
    Effective communicator in front of small-medium-sized groups of people.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Have discretion in using budgetary allocations for the region and/or department
    Experience in solar/ off-grid pump systems would be an advantage.
    Experience working in a start-up would be an advantage.
    Experience training experientially would be an advantage
    Work experience as a sales agent is an added advantage

    Do you feel you are a fit?

    Please apply online via this job page by 28th February 2022. We respond to all candidates however only shortlisted candidates will be interviewed.

    Good to Note

    At SunCulture, we are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Apply via :

    sunculture.freshteam.com

  • Call Center Training Officer 

Senior Associate

    Call Center Training Officer Senior Associate

    About the role
    The Call Center Training officer is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The incumbent will monitor the inbound and outbound call and email responses to assess the team members’ demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing and training the call center on quality, processes and procedures; as well as making recommendations on training to be done in order to improve the overall SunCulture customer experience.
    Key Responsibilities
    Training Enhancement

    Spearhead Curriculum Development based on training needs.
    Develop Weekly, Monthly, Quarterly and Yearly training Calendar the monthly to be  completed by the 5th day of every month/ quarterly training needs
    Drive content development and Update of the Knowledge portal across all touch points – Target 80%
    Design and ensure training aids are relevant and up to date.
    Ensure submission of all attendance registers and candidate scores after training sessions.
    Developing call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos.
    Training experienced employees on new or updated call center procedures to improve their performance.
    Creating and managing the training budget.
    Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
    Be proactive and answer team member questions, helps with team member problems, and oversee team member work for quality and guideline compliance;
    Maintain a positive, empathetic, and professional attitude toward customers at all times;
    Assess employees’ skills, performance and productivity to identify training needs and areas of improvement in consultation with managers.
    Develop individualized and group training programs that address specific call center and customer service needs.
    Develop training manuals that target tangible results from all the call center agents i.e PAY-G, Telesales, SSCs and After Sales teams.
    Implement effective and purposeful training methods coiled towards improving customer experience and ensuring efficiency of the call center teams.
    Effectively manage the training budget in events whereby external training agencies have to be sourced.
    Drive brand values and philosophy through all training and development activities.
    Create a curriculum to facilitate strategic training based on the organization’s goals.
    Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
    Manage the technologies and technical personnel required to develop, manage and deliver training.
    Keep abreast of training trends, developments and best practices.
    Develop and manage a team of call center analysts and trainers in order to ensure the expected efficacy levels are achieved. 

    Training Delivery

    Monthly Training Needs analysis for all touch points.
    Develop and administer accreditation tests for all training.
    Ensure relevance of content and ease of use of the knowledge portal.
    Develop Knowledge assessments for all touch points and ensure assessments are done across all touch points-Quarterly
    Ensure Weekly and Monthly training outcome reports to partners and all relevant touch point
    Ensure Candidate output of 95% of both internal and partner classes assigned
    Conduct weekly mystery shopping for new running campaigns and share feedback to the leads with action points  

    Does This Sound Like You?

    A degree in  Communication, Customer Relations, Public relations, or any relevant field
    At least 2 years experience in working in a call center as a trainer and providing support to call center teams;
    Knowledge of call center terminology, applications, and metrics.
    Excellent verbal, written, and interpersonal communication skills;  
    Outstanding customer service skills and dedication to providing exceptional customer care;  
    Hands-on, detail-oriented, and a self-starter with strong execution skills with a roll-up sleeves mentality;
    Bilingual with excellent technical, interpersonal, and analytical skills.
    Excellent communication skills able to deal with people at all levels inside and outside SunCulture;
    Ability to multitask and successfully operate in a fast-paced, team environment;  
    Must adapt well to change and successfully set and adjust priorities as needed;  
    Must be proficient with CRM tools and analytics with excellent Microsoft office (intermediate Word, basic Excel).

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Data Entry Intern

    Sales Data Entry Intern

    About The Role

    Reporting to the Head of Sales, the Data Entry Intern, will update and maintain information on our company sales database entering 100% accuracy on commission payment and approval of payments on the cash release system.

    Responsibilities

    Answer or make calls to the sales agents to address their needs, complaints, or other issues relating to sales and commission payouts for the purpose of improving the process.
    Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that the sales agents feel supported and valued on the service provided.
    Build lasting relationships with the sales agents based on trust and being reliable
    Gather the information curated from sales agents relating to their commission payout discrepancies and ensure they are resolved within 24 hours.
    Work hand in hand with the Finance team to ensure payouts are accurate
    Approve all expenses booked on cash release as per budget allocation and ensure you question where the description is not clear or above budget.
    Interpret the data gathered for purposes of high-level decision-making.
    Understand and strive to exceed expectations when it comes to sales agents experience

    Does this sound like you?

    Proven data entry work experience, with the ability to deal to work on systems and data analytics software
    Degree in Data science/statistics/ other relevant fields
    Experience with MS Office, GSuite, good typing speed with accuracy/attention to details
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure and keep a cool-temper
    Be organized, have great time management skills, and meet deadlines set.

    Apply via :

    sunculture.freshteam.com

  • Carbon Credit Associate

    Carbon Credit Associate

    Type: 3 Months Contract

    Start Date: Immediately

    Reporting to: Head of Climate Innovations

    About SunCulture

    Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 170+ people around the world. As a business that is rapidly scaling, SunCulture has been focused on these three key priorities: building systems and processes for scale, aligning the customer acquisition strategy, and enhancing customer support.

    About The Role

    SunCulture is working on developing its carbon credit business to reduce end-user prices, increase accessibility, and accelerate demand for our systems, which are replacing the usage of dirty fuel in diesel water pumps. We are looking for a motivated climate associate to assist in the implementation of this project by leading operations on the ground.

    Key Responsibilities

    Lead on-the-ground baseline data collection that carbon consultants in India request, including measuring diesel/petrol usage and surveying existing SunCulture customers
    Manage and quality control for one call centre agent remotely who is conducting carbon surveys and bring an environmental perspective to the questioning/survey
    Conduct surveys (50 per week) with SunCulture customers on carbon-related questions
    Assist with the preparation and execution of the auditor visits (i.e. visiting customers to explain the process and carbon credits)
    Be an advocate for SunCulture customers when it comes to carbon by getting feedback on potential climate innovations, addressing their concerns with the carbon project, and reporting feedback to senior management

    Does This Sound Like You?

    Familiar with renewable energy, diesel/petrol water pumps, and/or regenerative / nature-based agriculture is a plus
    Open to travelling as frequently as possible to anywhere across the country within short notice
    Experience managing call centre agents is a plus
    Experience in driving surveys, collecting data from customers, and synthesizing it is a plus
    Experience with the carbon markets and carbon credit approval process is a plus
    Good time management skills, with the ability to prioritize tasks
    Highly adaptable, good problem-solving skills, and experience working in ambiguous situations
    Bachelor’s degree in environmental studies, agriculture, or another relevant field
    Able to fluently communicate in English and Swahili; other Kenyan languages a plus

    Apply via :

    sunculture.freshteam.com

  • Accounts Receivables Internship 

Collection & Recovery Officer (Nyanza) 

Collection & Recovery Officer (North Rift) 

Collection & Recovery Officer (Eastern) 

Aftersales Associate

    Accounts Receivables Internship Collection & Recovery Officer (Nyanza) Collection & Recovery Officer (North Rift) Collection & Recovery Officer (Eastern) Aftersales Associate

    About the Role
    Reporting to the Team Lead – Finance, SunCulture is seeking an Accounts Receivable intern who will be responsible for keeping up to date records of all pending and paid disbursements from clients, ensuring that clients are invoiced on time and ensuring that all payments done and received in the correct account and according to contract.
    Key Responsibilities

    Ensure Invoices have correct information, approval and allocation of the same.
    Preparation of payment receipts upon request.
    Managing and ensuring AR issues are resolved at first level escalations.
    Ensure the company is statutory compliant by remitting statutory deductions on a timely basis..
    Weekly Meeting with the Unleashed team to discuss Invoicing and AR.
    Customer statements reconciliation
    Ensure proper accounting hygiene by ensuring all Accounts Receivable files are stored properly and in a neat and tidy manner.
    Prepare mobile money reconciliation reports within the deadlines set.
    Assist auditors during audit verifications.
    Payment logging on the ERPs.
    Any other finance-related role assigned from time to time by your reporting head.

    Qualifications

    Bachelor’s degree in Accounting or related field.
    Certified Professional Accountant (CPA-3) certificate is preferred.
    1 year of Accounting work experience.
    Sound understanding of accounting and financial reporting principles and practices.
    Analytical mind with strong conceptual and problem-solving skills.
    Meticulous attention to detail with superb organizational skills.
    Ability to work under pressure and meet tight deadlines.
    Critical thinker with high proficiency in math.
    Ability to work independently and as part of a team.
    Excellent report writing, communication, and IT skills.
    Advanced competency in Microsoft Office and Accounting software packages.
    Attention to detail with a high degree of accuracy.
    Have the ability to handle pressure, meet deadlines
    Be organized and be an expert in  time management
    An agile trainer capable of training and being trained and be very resilient and flexible

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Associate – People & Culture SunCulture

    Senior Associate – People & Culture SunCulture

    Department: People & Culture

    Position: Senior Associate – People & Culture

    Reporting to: Head of People & Culture

    Tenure: Full Time

    About SunCulture

    Founded in 2012 SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.

    About The Role

    Reporting to the Head of People & Culture, SunCulture is seeking a Senior Associate- People & Culture to work with the People and Culture team to build our organizational capacity & ensure we are creating an environment in which our staff can realize their full potential. To be successful in this role, the right candidate will bring knowledge & experience in providing support for SunCulture Kenya across key functional areas, including employee relations & engagement, compensation & benefits.

    Key Responsibilities

    Recruitment

    Continually develop and iterate the hiring process to cooperate best practices and eliminate bias in order to recruit the best people for SunCulture.
    Ensure all roles at SunCulture are properly documented through JDs by drafting JD’s, updating the recruitment tracker, and getting budgetary approval for roles above budget
    Collaborate with all departmental heads to align on their requirements for each role and agree on timelines for execution
    End to end publishing, shortlisting, and vetting of candidates through online and/or onsite interviews with clear back thought to fantastic candidate experience
    Follow best practice through handling viable and extensive background checks to ensure that due diligence is handled when dealing with hires

    Service Delivery & Information

    Ensure day-to-day operations of People-related functions are addressed in a timely, efficient, and proactive manner. The objective is to deliver transactions in alignment with agreed HR service standards specifications.
    Maintain a response timeline of 24 hours and a resolution timeline for employee requests of 3 working days.

    Data Integrity

    Ensure data integrity of SunCulture HRIS tools and systems
    Ensure 95% completeness and accuracy of employee data on Fresh Teams.
    Ensure 95% completeness of employee documentation uploaded to Fresh Teams.
    Work with the Head of People & Culture to track and update the People dashboard with departmental metrics, monthly and quarterly expenses.

    Employee Engagement

    Onboarding

    Create and update an onboarding process document to guide the onboarding processes of new hires.
    Manage the onboarding of new hires to ensure seamless integration and optimize new hire productivity.
    Maintain an on-boarding rating of 8/10.
    Run 30, 60, and 90-day check-ins for new hires and use this data to enhance the onboarding process from time to time.
    Maintain a satisfaction rating of 7/10 for each check-in period.
    Collaborate with the Head of People & Culture on the improvement of the onboarding process
    Identify process improvements regarding onboarding at least once bi-annually.

    Offboarding

    Work with the Head of People & Culture to manage the offboarding process for employees.

    Organization Design

    Lead the development & crafting of NBO People processes documentation.
    Coordinate the creation & tracking of process templates to aid business continuity within the People team.
    Assist in the development & implementation of SunCulture policies & procedures in collaboration with the Head of People & Culture.
    Update local intranet sections with policies, birthday & general employee information/data.

    Performance Management

    Manage the on-boarding sessions with new hires on Performance Management
    Develop content, conduct presentations & facilitate learning sessions for staff on the performance management process.
    Coordinate PIP processes

    Does This Sound like you?

    Bachelors degree in social science, or other HR-related fields.
    At least Kenya HR certification – KNEC or CHRP
    Interact with diplomacy & tact & follow-up on requests in timely & efficient manner.
    Must exhibit high levels of professionalism, integrity & ethical values at all times.
    Ability to maintain confidentiality on all issues & use judgment to execute duties & responsibilities.
    Experience in HRIS, HR analytics, and other relevant computer applications.
    Working knowledge of in-country employment regulations, e.g. Kenyan labor/employee relations statutes & capacity to apply them to SunCulture Kenya.
    Ability to intervene with all levels of staff, partners & contractors, individuals from diverse cultures, & the public with diplomacy & firmness.
    Excellent written, oral & interpersonal communication skills with the ability to work as a team member.
    Objectivity & the ability to apply People rules & regulations in a fair & consistent manner.
    Ability to plan & prioritize own work under tight deadlines, be organized, take ownership of your work
    An agile trainer capable of training and being trained and be very resilient and flexible

    Apply via :

    sunculture.freshteam.com