Website: Website www.sunculture.com

Field Engineer

Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Responsibilities

Project Management

Undertaking Site visits for pre-feasibility and Feasibility site information collection and analysis.
Contacting clients to set preferred dates and installing the products within the set timelines.
Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
Communicate and mitigate any risk factors that are encountered in the field by various engineers.

Additional Roles & Responsibilities

Carrying out technical surveys and submitting the reports) to the engineering team leads
Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
Mentoring and in-field training of new engineers
Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge.
Work closely with the after-sales department to ensure quick resolution of after-sale issues.
Advise and provide recommendations to clients on products that would work best for them during technical surveys
Do a minimum of 2 installations in a day.
Achieve a mean Turn Around Time of under 2 days for jobs done
Achieve a mean app adherence of 100% of all the jobs done

Traits for the role

Be a team player.
Be ready and committed to working in the field
Be ready to learn
Be creative and quick to resolve unprecedented issues that arise in the field

Does this sound like you?

Degree/ Diploma in Mechanical Engineering or any other related field with a specialization in Agricultural equipment is an added advantage
2+ years of experience with solar grid pump systems and irrigation systems management
Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
Passion for irrigation and proactive in decision making
An independent thinker who is able to thrive in a fast-paced dynamic environment.
In-depth knowledge of the industry and current trends adaptable for SunCulture
Be organized and be an expert in time management
An agile trainer capable of training and being trained and be very resilient and flexible
Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
Able to work in a dynamic environment with immense pressure and meet deadlines
Comfortable with ambiguity and able to plan, be organized, and meet deadlines
Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Apply via :

sunculture.freshteam.com

October 29, 2024
Warehouse Supervisor

About the role:

SunCulture has reached an exciting phase in its development and is poised for significant growth. The organization needs an experienced Warehouse Supervisor to take the lead of the warehouse operations and the team.The Supervisor will manage the warehouse in compliance with the company’s policies and vision This role supports the rest of the business functions by overseeing receiving, warehousing, distribution and all warehouse operations. Setting up warehouse layout to ensure efficiency is achieved at all times.

Key Responsibilities

Plan, organize, supervise and participate in daily warehouse operations and activities, including receipt, documentation, storage, safety and maintenance of inventory for both active stock.
Set goals for performance and deadlines in ways that align with the company’s plans and vision and communicate them to direct reports.
Organize daily workflow and ensure that employees understand their duties or delegated tasks.
Prepare and submit daily performance reports
Assist management in establishing warehouse standards and procedures, advise and manage budget-related needs.
Regular coordination and collaboration with key stakeholders on warehouse operations
Take full autonomy of the warehouse inventory management, repository reconciliation, monitor employee productivity and evaluate the performance of assigned warehouse employees, and assign daily workloads to warehouse workers.
Monitor and oversee QA/QC processes, packing, order preparation, dispatch, and monitor deliveries.
Prepare and maintain relevant warehouse records, and prepare and submit reports as required to maintain inventory of items in the warehouse.
Observe health and safety regulations, and maintain the warehouse in a clean, safe and orderly condition.
Perform other duties as assigned by the line manager.

Does this sound Like You?

Proven past experience as supervisor or equivalent with demonstrated strong supervisory and leadership skills.
Familiarity with warehouse operations policies and legal guidelines
Excellent communication (verbal & oral) and interpersonal skills
Good working knowledge of MS Office
Diploma / degree in first line warehouse management or relevant discipline
Ability to anticipate and solve problems.
Excellent organizational skills, and attention to detail.
Ability to meet deadlines.
Proficient with data entry and inventory software and systems.
Clear understanding of warehousing and stock control methods and procedures.
Familiar with methods of receiving, inspecting and issuing materials and clear with reverse logistics.
Good understanding of issuing, store and return of warehouse stock and supplies policies/procedures.

Apply via :

sunculture.freshteam.com

October 29, 2024
Call Center Quality Analyst Customer Service Representative

About The Role

The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members’ demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing and assessing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall SunCulture customer experience.

Key Responsibilities

Quality calibration with team members and other support staff and team leads in order to improve call quality.
Participate in the design of call monitoring formats and quality standards so as to measure the Net Promoter Score.
Call monitoring and provide trend analysis data & feedback to call center team leaders and managers;
Use quality monitoring data management system to compile and track performance at team and individual level;
Monitor customer care social media and email responses to customers and ways of improving the responses
Participate in customer and client listening programs to identify customer needs and expectations;
Be proactive and answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance;
Maintain a positive, empathetic, and professional attitude toward customers at all times;
Deliver weekly/monthly coaching feedback to agents that will lead to – One on one sessions;
Conduct and evaluate customer feedback surveys through monitoring and supervising SunCulture Retention Team
Prepare and analyze internal and external quality reports for management staff review; and
Improve the current SunCultures Net Promoters Score by ensuring a high customer satisfaction rate

Does This Sound Like You?

A degree in Communication, Customer Relations, Public relations, or any relevant field
At least 3 years experience in working in a call center as a quality analyst providing support to teams;
Knowledge of call center terminology, applications, and metrics
Excellent verbal, written, and interpersonal communication skills;
Hands-on, detail-oriented, and a self-starter with strong execution skills with a roll-up sleeves mentality;
Bilingual with excellent technical, interpersonal, and analytical skills.
Ability to multitask and successfully operate in a fast-paced, team environment;
Must adapt well to change and successfully set and adjust priorities as needed;
Must be proficient with CRM tools and analytics with excellent Microsoft office (intermediate Word, basic Excel);
Experience with handling data and systems that measure customer satisfaction and Net Promoter Score.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Service Center Associate- Meru Service Center Associate- Kwale Sales Team Lead – Homa Bay Service Center Associate- Emali, Makueni County

Responsibilities

Customer Service

Maintaining a positive, empathetic, and professional attitude towards customers at all times.
High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
Acknowledging and resolving customer complaints within stipulated SLAs.
Communicating with customers through various channels and responding promptly to customer inquiries.
Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
Ensure service center operational standards are adhered to.
Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
Assist in sales/after sales requests placed by various customers and team members.
Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersale

Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
Providing feedback to all customers in reference to their queries and aftersale issues.
Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
Ensure all spare parts are available in the service center and proper inventory management.
Generate all reports in reference to service center activities and stock level.

Sales

Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?

A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
At least 2 years of proven experience in sales or customer service.
Proven track record of successfully meeting sales targets.
Outstanding interpersonal skills with the ability to interact freely with customers.
Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
High EQ with the ability to work under pressure, and meet deadlines, and targets set.
Passion for customer service, the industry, and current trends adaptable for SunCulture.
Independent thinker with proactive decision-making capabilities.
Comfortable with ambiguity and experience working in a dynamic environment.
Be organized and be an expert in time management- both at personal and team levels.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Sales Team Lead – Meru Sales Team Lead – Kisumu

About Role
As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities

Recruitment and training.

Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
Track Lead generation and selling processes of the sales agents
Coordinate aftersales customer service to ensure brand strength

Sales

Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

Proven experience in a sales role in the energy sector
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
Ability to work under deadline pressure and meet targets.
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
Independent thinker with proactive decision-making capabilities
Comfortable with ambiguity and experience working in a dynamic environment
Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
Be organized and be an expert in time management- both at personal and team levels
A diploma or degree is an added advantage.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Field Engineer – Mombasa Field Engineer – Eldoret

About The Role
Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.
Responsibilities

Project Management

Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
Contacting clients to set preferred dates and installing the products within the set timelines.
Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
Communicate and mitigate any risk factors that are encountered in the field by various engineers.

Additional Roles & Responsibilities

Carrying out technical surveys and submitting the reports) to the engineering team leads
Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
Mentoring and in-field training of new engineers
Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge.
Work closely with the after-sales department to ensure quick resolution of after-sale issues.
Advise and provide recommendations to clients on products that would work best for them during technical surveys
Do a minimum of 2 installations in a day.
Achieve a mean Turn Around Time of under 2 days for jobs done
Achieve a mean app adherence of 100% of all the jobs done

Traits for the role

Be a team player.
Be ready and committed to working in the field
Be ready to learn
Be creative and quick to resolve unprecedented issues that arise in the field

Does this sound like you?

Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
2+ years of experience with solar grid pump systems and irrigation systems management
Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
Passion for irrigation and proactive in decision making
An independent thinker who is able to thrive in a fast-paced dynamic environment.
In-depth knowledge of the industry and current trends adaptable for SunCulture
Be organized and be an expert in time management
Thrive in resources constrained environments with discretion in using budgetary allocation.
An agile trainer capable of training and being trained and be very resilient and flexible
Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
Able to work in a dynamic environment with immense pressure and meet deadlines
Comfortable with ambiguity and able to plan, be organized, and meet deadlines
Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Associate – Graphic Designer

About The Role

SunCulture is looking for a qualified Associate – Graphic Designer that will be able to ensure all matters content and concepts that will build SunCulture’s brand, are pristine, up to par, and top-notch with the aim of placing SunCulture on the global mark with emphasis on its mission and vision. Reporting to the Senior Manager, Marketing, the ideal superstar will be focusing on end-to-end graphic and concept creation, both cross-department and within the marketing department.

Key Responsibilities

Receive creative brief from Senior marketing manager that is aimed at mapping deliverables on both a quarterly and annual basis.
Research and understand SunCulture brand and create designs that resonate with the brand
Create & proof all marketing/ brand items for correctness before production ie billboards, posters, print, etc.
Gather and evaluate user requirements in collaboration with the product team
Illustrate design ideas using storyboards, process flows, and sitemaps
Investigate user experience design requirements for our suite of digital assets.
Develop and conceptualize a comprehensive UI/UX design strategy for the brand.
Produce high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
Design UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
Test UI elements such as CTAs, banners, page layouts, page designs, page flows, target links for landing pages.
Collaborate with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
Provide advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
Adhere to style standards on typography and graphic design.
Brand storytelling by editing videos to allure specific audiences

Does this sound like you?

A Bachelor’s degree and a minimum of 2 years’ UI/UX design and graphic design experience for digital products or services.
A portfolio of professional UI/UX design work for both web and mobile platforms.
Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
Proven track record and portfolio of work done before in the graphic design space
Excellent communication and persuasion skills
Ability to simplify complex marketing concepts into digestible content
Able to work in a dynamic environment with immense pressure
Comfortable with ambiguity and able to plan, be organized, and meet deadlines
Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Apply via :

sunculture.freshteam.com

October 29, 2024
Service Center Associate – Nakuru Credit Collection Manager – Call Center

About The Role
Reporting to the Operations Manager, the Service Center Associate will manage our Nakuru Service Center. They will also be required to troubleshoot and escalate various customers’ complaints across a number of communication channels. To perform well in this role you need to have experience in working with computers with a big appetite to learn.
Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Keeping records of customer interactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Knowing our products inside and out so that you can answer questions.
Acknowledging and resolving customer complaints within stipulated SLAs.
Communicating with customers through various channels.
Responding promptly to customer inquiries.
Monitor and report on weekly service centre performance by analyzing daily customer activity.
Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or Exceeded.
Ensure service centre operational standards are adhered to
Be the lead in monitoring and maintaining the required stock levels at the service centre by conducting regular stock takes and checks.
Ensuring the service centre is clean and presentable to new and existing customers as maintaining the organization’s reputation is key.
Assist in sales/after sales requests placed by various customers.
Lead by providing training and development to struggling customers.
Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Does this sound like you?

Proven experience in a sales or marketing role
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage and act to achieve set outcomes
Ability to work under deadline pressure and meet targets.
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
Independent thinker with proactive decision-making capabilities
Comfortable with ambiguity and experience working in a dynamic environment
Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
Be organized and be an expert in time management- both at personal and team levels
A diploma or degree is an added advantage.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Service Center Associate – Nakuru Credit Collection Manager – Call Center

About The Role
Reporting to the Operations Manager, the Service Center Associate will manage our Nakuru Service Center. They will also be required to troubleshoot and escalate various customers’ complaints across a number of communication channels. To perform well in this role you need to have experience in working with computers with a big appetite to learn.
Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Keeping records of customer interactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Knowing our products inside and out so that you can answer questions.
Acknowledging and resolving customer complaints within stipulated SLAs.
Communicating with customers through various channels.
Responding promptly to customer inquiries.
Monitor and report on weekly service centre performance by analyzing daily customer activity.
Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or Exceeded.
Ensure service centre operational standards are adhered to
Be the lead in monitoring and maintaining the required stock levels at the service centre by conducting regular stock takes and checks.
Ensuring the service centre is clean and presentable to new and existing customers as maintaining the organization’s reputation is key.
Assist in sales/after sales requests placed by various customers.
Lead by providing training and development to struggling customers.
Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Does this sound like you?

Proven experience in a sales or marketing role
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage and act to achieve set outcomes
Ability to work under deadline pressure and meet targets.
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
Independent thinker with proactive decision-making capabilities
Comfortable with ambiguity and experience working in a dynamic environment
Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
Be organized and be an expert in time management- both at personal and team levels
A diploma or degree is an added advantage.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Electrical Test Engineer Intern

About The Role
SunCulture has reached an exciting phase in its development and is poised for significant growth. The organization needs an Electrical Test Engineer Intern who is responsible for understanding the technical requirements of various projects and programs within Research & Development, drafting and executing test plans, and preparing detailed test reports for all key stakeholders.
Note: This role requires frequent travel and applicants should be comfortable with relocation to SunCulture’s R&D Office in Nanyuki.
Key Responsibilities

Prototype and assemble (hand solder) electronic equipment
Use SunCulture specific tools to program control units and carry out firmware tests
Collaborate with the product and embedded systems engineering teams to draft & execute detailed test plans
Identify root cause hardware defects and firmware bugs and track release notes
Identify hardware and firmware bugs, perform root cause analysis, and track release notes
Perform flow, power, and efficiency tests for SunCulture water pumps
Maintain a clean, tidy, and organized work area
Clearly document all tests carried out and present data clearly & concisely through slide decks or written reports as needed
Continuously update detailed changelogs to track the history of all devices under test
Provide technical support for customers using SunCulture’s pilot products
Transfer knowledge & train internal teams on new products when transitioning from pilot stages through commercialization

Does This Sound Like You?

6 months of experience in embedded systems firmware and hardware testing
BEng/BSc.in Electrical/Electronics/Mechatronics Engineering
Practical knowledge and hands-on experience with embedded systems (hardware and firmware)

Hardware

Understanding of fundamental principles of solar energy gathering and converting;
Basic knowledge of DC/DC converter topology and principles of operation;
Skills in probing PCBs for issues & experience working with multimeters and oscilloscopes
Ability to read and understand PCB schematics;
Eagle CAD experience is a plus;

Firmware

Ability to log firmware issues (maintain a bug tracker), troubleshoot and provide feedback to the embedded systems engineering team;
Basic experience with flashing different types of devices – ESP32, Atmel AVR, NRF51/52, etc.
Atmel AVR and ESP32 debugging experience is a plus;
Understanding of hardware requirements and design considerations for off-grid solar energy systems
Experience working in the off-grid solar sector; solar water pumping systems a plus
Very strong interpersonal skills and ability to connect with diverse team members
Excellent task prioritization and time management skills
A proven record of ability to work with minimal supervision
Able to fluently communicate in English; Swahili is a plus
Comfortable with ambiguity and able to plan, organize, and execute to meet deadlines in a fast-evolving environment
Strong verbal and written communication skills

Apply via :

sunculture.freshteam.com

October 28, 2024