Jobs Kenya

Website: Website www.sunculture.com

  • Service Center Associate- Kakamega

    Service Center Associate- Kakamega

    About The Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
    Responsibilities
    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    Apply via :

    sunculture.freshteam.com

  • Regional Training Officer – Nyanza

    Regional Training Officer – Nyanza

    About the Role
    As the Regional Training Officer (RTO) you will be responsible for training and empowering the sales team with the knowledge and skills required to meet their sales targets. To prosper in this role coaching will be your daily role and your passion should be in training and working with diverse teams.  This role requires 80% travel. You will be based in your respective region with frequent travel to other regions to support the sales teams as and when required.
    Key Responsibilities

    Actively participate in the recruitment and selection process of new sales agents in the region
    Onboard all new sales agents by scheduling the orientation process, training the agents on the sales process,
    Assist in the development of a training curriculum and ensuring the training conducted is as per the training curriculum
    Do data clean up for your region to ensure that SAs are properly mapped according to the cluster that they currently belong to every week
    Using the data on BI develop the individual coaching plan for each sales agent and ensure all resources needed by the agent are provided.
    Coaching each agent by observing what they are doing and providing guidance whenever needed,
    Identifying the knowledge gap among the sales agents by spending more time with them in the field and giving a necessary recommendation in filling the gaps,
    Developing training materials, conducting training sessions, evaluating and recommending areas for improvement
    Supporting the training financial objective by ensuring training activities are within budgets allocated and controlling costs.
    Ensuring all training done is towards achieving the sales strategy in place and reporting on the impact of the training program. 
    Developing training courses, uploading on the learning management system and assigning the courses to respective departments.

    Key Requirements

    Passionate about developing others’ capabilities and empowering those around you.
    Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.
    Effective communicator in front of small-medium sized groups of people.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Have discretion in using budgetary allocations for the region and/or department
    Experience in solar/ off-grid pump systems would be an advantage.
    Experience working in a start-up would be an advantage.
    Experience training experientially would be an advantage
    Work experience as a sales agent is an added advantage
    Experience in driving and a valid driving license is added advantage

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate- Matunda Sales Team Lead – Embu Sales Team Lead – Kitui

    Service Center Associate- Matunda Sales Team Lead – Embu Sales Team Lead – Kitui

    About The Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Responsibilities

    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Carbon Consultant

    Carbon Consultant

    About the role:
    SunCulture as the leading distributor of Solar Pumps and irrigation kits in Africa, is developing carbon offset projects that will require various field data packages at individual phases of the project development for emissions reductions estimations, validating and verifying the related calculations, and to support the accreditation of related Sustainable Development Goals (SDGs). 
    This role will focus on the seamless data gathering, management and reporting starting from the field collection, storage to processing for the consultants to use for technical reporting and complete technical monitoring and verification reports. The Consultant will also contribute to refining and improving the data management pipeline alongside the Carbon team and other SunCulture teams. The holder of this role will report directly to the Head of Carbon. This structure may however change.
    Key Responsibilities:

    Carbon data management 
    Carbon data quality assurance for validation and verification with consultants
    Training and coordination of field data activities
    Development of field data reports on field and support verification protocols
    In support of Head of Carbon to lead coordination of in country field teams
    Timesheet updates and management
    Participate in weekly technical data structure meetings with carbon consultants and validators
    Update and report to Head of carbon and finance team on field data outcomes

    Does this sound like you?

    Bachelor or MSc Degree in data management, environmental science, engineering, statistics or business
    3-5 years of experience in handling data either in business, environmental science and or mathematics fields
    Conversant with Microsoft excel, Power BI, statistical and data processing platforms (R software, Tableau etc)
    Ability to manage Open Data Kits (ODK) applications – Kobo Tool Box, Survey 123, Q field.
    Fluent spoken and written English 
    Quick learner and ability to work under pressure

    Apply via :

    sunculture.freshteam.com

  • Sales Team Lead – Siaya

    Sales Team Lead – Siaya

    About Role
    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
    Responsibilities
    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    Apply via :

    sunculture.freshteam.com

  • Full Stack Developer

    Full Stack Developer

    About the role
    The key responsibilities include designing, executing, and releasing software solutions to manage existing or new requirements by Business Users within agreed deadlines. This includes coordinating with other business units and managing the software engineering and BI team members. This role requires you to have exceptional knowledge of systems architecture, cloud platforms, and coding best practices when it comes to delivering technology solutions.
    Your core responsibility is to ensure the completion, maintenance, and updating of SunCulture’s software and BI systems. You will take full ownership of technical management, system design and releasing solutions according to high-quality coding standards. You are expected to be the voice when it comes to forwarding our solutions and push us towards a world-class application architecture and position our digital products as high-value add-ons to our physical products.
    Key Responsibilities

    Be the senior developer/tech lead managing a team of 3-4 technical resources
    Transition SunCulture to the next level of software by better design and usage of a microservice-based architecture
    Put in place coding best practices and standards that help to achieve a high coding velocity
    Lead the design and implementation of our strategic initiative
    API based decision-making layer and the data warehousing that powers it
    Mobile empowered customers and field staff, by making our tools, mobile, integrated and compatible with our rural clients
    Transition our solar devices from a read-only IoT interface to a true smart device
    Expand our reach into new markets either directly or through distributors, by supporting an array of different business models that are compatible with our core services.
    Integrations with 3RD Party Applications.
    Be a strong voice in how technology is shaping SunCulture
    Represent the company in pan-Africa technology and digital agriculture events

    Does this sound like you?

    4+ years of experience managing several tech resources as a senior developer
    High performing experience with the technologies that we have within our stack. They include but are not limited to:

    AWS for infrastructure
    Micro servicing technologies (we use a mix, but mostly AWS Lambda)
    NodeJS
    React JS
    PostgreSQL, Mysql
    MongoDB
    Python
    ELK (Elasticsearch, Logstash, Kibana)

    Git Action for release orgistration
    Agile with the ability to work in a fast-paced tech environment
    Masters Degree in Information, Communication and Technology, or equivalent experience
    Outstanding leadership and organizational skills
    Excellent communication and problem-solving ability
    Able to work in a dynamic environment with immense pressure that requires the ability to solve problems
    Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    Apply via :

    sunculture.freshteam.com

  • Legal and Compliance Officer

    Legal and Compliance Officer

    About the role
    The Legal and Compliance Officer will be responsible for monitoring all legal affairs within SunCulture. The role holder will handle both internal and external legal concerns and ensure that SunCulture is compliant with all the regulatory requirements.
    Key Responsibilities

    Draft, review, vet and manage legal documents and instruments including but not limited to contracts, service level agreements, demand letters, joint venture agreements, lease agreements, licenses, MOUs between SunCulture and other parties.
    Represent SunCulture in all legal disputes, negotiations, settlement of claims and proceedings that may arise in any matter in which the company has an interest
    Conduct research, monitor and advise on legislation, policy, and any litigation issue that directly or indirectly affects SunCulture
    Communicating with external attorneys to provide legal advice on the issues related to the institution’s obligations, rights, risks, and organization privileges if needed
    Collaborate with internal and external stakeholders to ensure legal compliance for the institution’s operations and legal enforcement of policies.
    Monitor compliance by the organization with the regulatory requirements prescribed by the authorities
    Support the People & Culture team on labor-related matters
    Prepare and submit cyclic compliance reports including any reports on material breaches of the regulatory requirements
    Keep custody of all SunCulture legal data and information
    Any other duties assigned from time to time.

    Does This Sound Like You?

    A minimum of 5 years post-admission working experience. Experience working in a start-up environment is an added advantage.
    A degree in Law (LLB) from a recognized university.
    Current Practising Certificate.
    Experience in drafting, preparing and negotiating commercial contracts.
    Experience with legal practice in East Africa is an added advantage
    Good grasp of the application of law in a business environment.
    Good grasp of court rules and procedures, and administrative hearings.
    Excellent verbal and written communication and interpersonal skills: must be a team player; the proven ability to communicate and liaise effectively with colleagues and third parties in an international, multicultural environment.
    Demonstrated ability to work effectively with stakeholders at all levels.

    Apply via :

    sunculture.freshteam.com

  • Call Center Credit Collection Manager

    Call Center Credit Collection Manager

    Key Responsibilities

    Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
    Monitor PayG loan repayments and initiate/recommend a course of action.
    Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
    Execute the institution strategy in reducing the Non-performing PayG portfolio at the same time report on early loan arrears collections on a regular pre-determined basis and provide information for business reporting.
    Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
    Ensure a record is maintained with track of all the recovery progress for all PayG loans in arrears.
    Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment.
    Ensure demand notices are prepared and ensure that they are forwarded to the defaulting PayG customers.
    Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters.
    Monitor debt collection response cycles and contacts as well as credit control performance for PayG loans in early arrears.
    Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
    Report and monitor all risks associated with debt collection.
    Generate compliance reports for use in decision-making and performance appraisals.
    Perform any other duties within the scope of this position.

    Qualifications and Experience

    Business-related degree, CPA qualification is an added advantage.
    Over 4 years’ experience in debt collection and recovery environment (Practical experience in Lending and recovery).
    Knowledge in credit management and banking is an added advantage.
    Knowledgeable on the Financial Services, Micro Finance and consumer lending sectors is a must.
    Hands-on leadership, team management, and people development skills.
    Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
    Good team player with a commitment to value-based leadership.
    Credibility and flexibility to deal with people at a variety of levels and cultures.
    High business acumen, analytical and budgetary skills
    Quick learner, capable of grasping the structures at SunCulture and the market.
    Excellent presentation, communication, planning, and organizational skills.
    Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity.
    Self-motivated with persuasive, enthusiastic, and client-centric focus.
    Ability and willingness to travel as required.
    Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude
    Agile with the ability to work in a fast-paced tech environment

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate- Busia

    Service Center Associate- Busia

    About The Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Responsibilities

    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    Apply via :

    sunculture.freshteam.com

  • Telesales Team Lead

    Telesales Team Lead

    Responsibilities

    Team Management
    Curate and develop team KPIs to ensure delivery of SunCulture sales targets
    Motivate and empower their respective team reportees to achieve personal team KPIs
    Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback
    Escalate any discrepancies that may arise that will affect team performance to the line manager
    Training, onboarding, and training of the Telesales Agents
    Develop a robust plan that will tie into the personal development and learning of the telesales team for the purpose of improvement and efficiency
    Have a quarterly review of all training needs of the team and collaborate with the Training department for consultation and execution.
    Buddy up with the newbies joining the SunCulture Telesales Team to ensure that they are set up for success.
    Performance Management
    Ensure that the team have clearly laid out metrics to measure their performance and have that quantified to mid and end of year reviews
    Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb on attrition rate.
    Forecast on the team blockers that may affect their daily and quarterly performance so as to ensure they are all set up for success.
    Team Support
    Handle all customer escalations that may have been difficult to be handled by the Telesales team or needed special attention
    Compile and present a high-level sales report to showcase needed deliverables of the team members to the Head of the sales team.
    Maintain customer relationships and also carry the SunCulture brand.

    Does this sound like you?

    Bachelor’s degree in Marketing, communication, or any other related field.
    Previous experience working in the Telesales Department with proven aptitude to lead and manage teams.
    Strong managerial and sales skills.
    Good verbal and written communication skills.
    Ability to work well under pressure.
    Ability to write and present high-level strategic reports
    Strong organizational skills.
    Ability to quickly learn new skills, systems, and procedures
    Experience with Google Suite, Salesforce, Teamwork, and other CRM systems
    Thrive in resource-constrained environments
    Have discretion in using budgetary allocation for the department
    A proven record of ability to achieve through others
    Ability to handle multiple projects at the same time

    Apply via :

    sunculture.freshteam.com