Jobs Kenya

Website: Website www.sunculture.com

  • Customer Service Representative

    Customer Service Representative

    About The Role

    The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.

    Key Responsibilities

    Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
    Resolving customer complaints or issues in a timely and efficient manner.
    Providing information to customers about products or services.
    Documenting customer interactions and transactions in a call center software or CRM system.
    Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
    Keeping current with company and industry-related information to ensure accurate information is provided to customers.
    Identifying and escalating complex customer issues to a supervisor or manager as needed.
    Following up with customers to ensure their needs were met.
    Participating in training and development programs to improve skills and performance.

    Does This Sound Like You?

    A diploma in Communication, Customer Relations, Public relations, or any relevant field
    At least 2 years experience in working in a call center as Customer Service Representative;
    Knowledge of call center terminology, applications, and metrics
    Hands-on, detail-oriented, and strong execution skills.
    Good communication Skills both Written and Spoken with the ability to interact freely with customers.
    Passion for irrigation and proactive in decision making
    Independent thinkers who are able to thrive in a fast-paced dynamic environment.
    Have the ability to handle pressure, meet deadlines
    Be organized and be an expert in time management
    Basic computer skills.

    Apply via :

    sunculture.freshteam.com

  • Sales Team Lead – Kapsabet Internship – Expression of Interest

    Sales Team Lead – Kapsabet Internship – Expression of Interest

    About Role

    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

    Responsibilities
    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Service Center Associate- Homa Bay

    Service Center Associate- Homa Bay

    About The Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Responsibilities

    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate- Kapsabet

    Service Center Associate- Kapsabet

    Responsibilities

    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    Apply via :

    sunculture.freshteam.com

  • Junior Sales Data Associate Intern

    Junior Sales Data Associate Intern

    About the role
    Reporting to the Sales Data Associate, the Junior Sales Data Associate will update and maintain information on our company sales database entering 100% accuracy on commission payments and requests for payments on the cash release system. The role will be expected to manage overall sales-related incoming data and technology support requests in close liaison with the relevant stakeholders. 
    Key Responsibilities

    Analyze weekly, monthly, quarterly, and annual sales reports to identify sales patterns and areas for improvement.
    Develop reports showing expected sales and the potential effects of new strategies to aid in decision-making
    Salesforce support from tagging and pre-tagging of reshuffled leads requests received from the team and correcting errors that have been captured by the teams in Salesforce.
    Assist Regional Sales Managers in addressing their needs, complaints, or other issues relating to Salesforce and AMT.
    Accurate calculation of commissions to ensure correct payout to Agents and remittance of withholding tax, ensuring that we don’t have payout discrepancies.
    Requests for customer refunds from responsive and commission clawbacks for Field Sales and HQ Tele Sales teams are done.
    Build lasting relationships with the sales agents based on trust and being reliable through random and regular spot checks via phone calls.

    Does This Sound Like You?

    Proven data entry work experience, with the ability to work on systems and data analytics software
    Degree in Data Science/Statistics/ other relevant fields
    Experience with MS Excel, Powerpoint, MS Office, GSuite, good typing speed with accuracy/attention to details
    Data analysis – the ability to assess data sets and identify patterns and opportunities for improvement
    Strong presentation skills – the ability to present findings, along with forecasts and projections, to executives and management personnel
    Communication skills – excellent written and verbal communication to work with departments and personnel across teams and business lines
    Independent thinker with proactive decision-making capabilities 
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure and keep a cool-temper
    Be organized, have great time management skills, and meet deadlines set.

    Apply via :

    sunculture.freshteam.com

  • HR Business Partner

    HR Business Partner

    About the Role
    Reporting to the Head of People & Culture, SunCulture is seeking a HRBP to work with the People and Culture team to build our organizational capacity & ensure we are creating an environment in which our staff can realize their full potential. To be successful in this role, the right candidate will bring knowledge & experience in providing support for SunCulture Kenya across key functional areas, including employee relations & engagement, compensation & benefits.
    Key Responsibilities
    Recruitment

    Continually develop and iterate the hiring process to cooperate best practices and eliminate bias in order to recruit the best people for SunCulture.
    Ensure all roles at SunCulture are properly documented through JDs by drafting JD’s, updating the recruitment tracker, and getting budgetary approval for roles above budget
    Collaborate with all departmental heads to align on their requirements for each role and agree on timelines for execution
    End to end publishing, shortlisting, and vetting of candidates through online and/or onsite interviews with clear back thought to fantastic candidate experience
    Follow best practice through handling viable and extensive background checks to ensure that due diligence is handled when dealing with hires

    Service Delivery & Information

    Ensure day-to-day operations of People-related functions are addressed in a timely, efficient, and proactive manner. The objective is to deliver transactions in alignment with agreed HR service standards specifications. 
    Maintain a response timeline of 24 hours and a resolution timeline for employee requests of 3 working days.

    Data Integrity:

    Ensure data integrity of SunCulture HRIS tools and systems
    Ensure 95% completeness and accuracy of employee data on Fresh Teams.
    Ensure 95% completeness of employee documentation uploaded to Fresh Teams.
    Work with the Head of People & Culture to track and update the People dashboard with departmental metrics, monthly and quarterly expenses.

    Employee Engagement
    Onboarding

    Create and update an onboarding process document to guide the onboarding processes of new hires.
    Manage the onboarding of new hires to ensure seamless integration and optimize new hire productivity.
    Maintain an on-boarding rating of 8/10.
    Run 30, 60, and 90-day check-ins for new hires and use this data to enhance the onboarding process from time to time.
    Maintain a satisfaction rating of 7/10 for each check-in period.
    Collaborate with the Head of People & Culture on the improvement of the onboarding process
    Identify process improvements regarding onboarding at least once bi-annually.

    Offboarding

    Work with the Head of People & Culture to manage the offboarding process for employees.

    Organization Design

    Coordinate the creation & tracking of process templates to aid business continuity within the People team.
    Assist in the development & implementation of SunCulture policies & procedures in collaboration with the Head of People & Culture.
    Update local intranet sections with policies, birthday & general employee information/data.

    Performance Management

    Manage the on-boarding sessions with new hires on Performance Management
    Develop content, conduct presentations & facilitate learning sessions for staff on the performance management process.
    Coordinate PIP processes

    Does This Sound like you?

    Bachelors degree in social science, or other HR-related fields.
    At least Kenya HR certification – KNEC or CHRP
    Interact with diplomacy & tact & follow-up on requests in timely & efficient manner.
    Must exhibit high levels of professionalism, integrity & ethical values at all times.
    Ability to maintain confidentiality on all issues & use judgment to execute duties & responsibilities.
    Experience in HRIS, HR analytics, and other relevant computer applications.
    Working knowledge of in-country employment regulations, e.g. Kenyan labor/employee relations statutes & capacity to apply them to SunCulture Kenya.
    Ability to intervene with all levels of staff, partners & contractors, individuals from diverse cultures, & the public with diplomacy & firmness.
    Excellent written, oral & interpersonal communication skills with the ability to work as a team member.
    Objectivity & the ability to apply People’s rules & regulations in a fair & consistent manner.
    Ability to plan & prioritize own work under tight deadlines, be organized, take ownership of your work
    An agile trainer capable of training and being trained and be very resilient and flexible

    Apply via :

    sunculture.freshteam.com

  • Sales Team Lead – Kilifi

    Sales Team Lead – Kilifi

    About Role
    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

    Responsibilities
    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    ​​​​​​​Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    Apply via :

    sunculture.freshteam.com

  • Senior Manager, Quality Control

    Senior Manager, Quality Control

    About The Role

    SunCulture specializes in solar power irrigation systems and has various products that support customers’ needs. The Quality Control Senior Manager will ensure that products reaching our customers are of the highest quality..

    Key Responsibilities

    Define quality standards and protocols for all products in all markets
    Manage quality control of products coming directly from our suppliers going to third party distributors
    Define processes to ensure continued high quality of the products
    Manage the quality control team.
    Set requirements for non core products for suppliers and monitor their compliance
    Implement quality control technology systems to track and report on overall quality
    Conducting quality audits to ensure that the quality policies are being adhered to

    Does this sound like you?

    A bachelor’s degree in science or business-based programs.
    Previous experience in production or manufacturing.
    Experience in business administration may be advantageous.
    Demonstrable process management and process improvement skills
    Strong attention to detail, observation, organizational, and leadership skills.
    In-depth knowledge of quality control procedures and legal standards.
    Strong knowledge of mathematics, data analysis, and statistical methods.
    Excellent communication and listening skills.
    Good technical and IT skills.

    Apply via :

    sunculture.freshteam.com

  • Associate – Aftersales Product Engineer

    Associate – Aftersales Product Engineer

    About The Role

    The role requires the individual to have knowledge and experience with troubleshooting, diagnosing, and repairing complex technical issues and to always ensure that all aftersale issues brought to your attention are resolved in a timely manner. The role requires you to be at the forefront of ensuring SunCulture products serve the client at the optimum and in case of an aftersale ensure the best solutions are provided to the customer within the shortest time possible. The engineer will work closely with the Testing and Repairs team and other departments to ensure customer satisfaction, product quality, and continuous improvement.

    Key Responsibilities

    Diagnose and troubleshoot complex technical issues related to Sunculture’s products and provide solutions to customers.
    Coordinate with other departments, including R&D, to identify and resolve product defects and quality issues
    Develop and maintain technical knowledge of Sunculture’s products.
    Provide training to other Company stakeholders on product usage, maintenance, and troubleshooting.
    Ensure diagnosis and repair of all products and their accessories that have been assigned to you.
    Evaluate all products assigned to confirm that they are within warranty and if not seek clarity from your manager on the next steps
    Update the ticketing system with the correct status of Customer returns and the Aftersale issues
    Identify solutions to resolve technical aftersale issues and escalate complex product issues
    Complete quality assurance after repairs to ensure the product is 100% functional after repairs
    Documenting all corrective actions taken for each aftersale issue reported and ensuring all repairs done are collected and transported back to the customer.
    Ensure all the set standards operation procedures are adhered to for all product repairs
    Generate monthly product aftersale reports on failure trends

    Team Management

    Collaborate closely with all team members to resolve all technical issues
    Provide training to stakeholders as and when needed.
    Manage and resolve all aftersale issues within Same day TAT.

    Risk Management

    Be proactive in identifying all product risks based on the aftersale issues reported daily.
    Communicate and mitigate any risk factors that are encountered with the team while at work

    Qualifications

    Minimum of 2 years of experience in a technical support role or similar position
    Knowledge of Water Pumps is a plus
    Diploma/Degree in Electrical/ Mechanical/Mechatronic engineering, product design, or other relevant fields.
    Knowledge of product testing and quality assurance processes
    Strong analytical and problem-solving skills.
    Excellent communication and interpersonal skills.
    Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
    Hands-on, detail-oriented with strong execution skills
    Good communication skills and should ensure information communicated is clear and timely
    Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
    Organized and an expert in time management
    High integrity values with discretion in using budgetary allocation for the department
    A proven ability to work with minimal supervision
    Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude

    Apply via :

    sunculture.freshteam.com

  • Junior Software QA Engineer

    Junior Software QA Engineer

    About The Role

    Reporting to DevOps Engineer we seek a fast learning and dynamic junior software engineer in test who will be working in our growing development team leveraging JavaScript and ReactJS. You will pick up a wide range of development tasks, both front and back end. We believe in growing you as an individual and we expect you to take on responsibilities with a can-do attitude.

    Key Responsibilities

    Collaborate with QA and engineering teams to identify system requirements and design company wide test strategies.
    Running API tests using postman whenever required.
    Conducts planned and ad-hoc performance tests including load, stress, latency and, scalability tests individually or under guidance of senior engineers for all technical solutions provided within SC and provide written reports.
    Participate in incident investigations under guidance of senior engineers.
    End to end Tests and regression tests on Various Web and mobile applications as assigned.
    Review test case coverage across all technical solutions on a regular basis and keep it current
    Work together with senior engineers and other important stakeholders to plan the release and support of high-quality releases
    Carry out any other duties within the Quality Assurance Section so desired by the DevOps Engineer.

    Key Requirements

    Fluent in English is a must
    Experience with Git, Postman, Jira, Slack
    Experience with Mysql and Postgres databases is a plus.
    Proficiency with manual software testing
    Proficiency in juggling multiple work streams, complex problems, and agile timelines.

    Does this sound like you?

    1 year + of experience of delivering web and android based technologies
    Within the East African time zone by about 2 hrs on either side
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude
    Good presentation skills and the ability to gather feedback from leadership level staff
    Not afraid to fail and get up again. When you fail you communicate early and with actionable context
    Exposure to or preference of working in a fast paced agile environment

    Apply via :

    sunculture.freshteam.com