Jobs Kenya

Website: Website www.sunculture.com

  • Credit Collections Associate

    Credit Collections Associate

    About the Role 

    Reporting to the Collections Manager the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.

    Key Responsibilities

    Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. 
    Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
    Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
    Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
    Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
    Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
    Generate compliance and risk reports for use in decision making and performance appraisals.
    Perform any other duties within the scope of this position.

    Knowledge and skills for the Role

    Business related degree, CPA qualification is an added advantage.
    At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
    Knowledge in credit management and banking is an added advantage.
    Capable and willing to work extended hours
    Excellent interpersonal skills with good leadership skills.
    Evidence of well-developed organizational skills and the ability to meet strict deadlines.
    Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
    Sound verbal communication skills including the ability to negotiate respectfully and assertively 
    Accuracy and attention to detail.
    Demonstrated ability to quickly learn new systems and processes.    
    Demonstrated commitment to service excellence.
    Proficiency in GSuite, Microsoft Office

    Apply via :

    sunculture.freshteam.com

  • Sales Team Lead – Webuye

    Sales Team Lead – Webuye

    About Role

    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

    Responsibilities

    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    Apply via :

    sunculture.freshteam.com

  • Procurement Associate Telesales Agent

    Procurement Associate Telesales Agent

    About the role:

    In this role, you will play a key part in strategic sourcing, collaborating with cross-functional teams to identify procurement needs, conduct market research, and develop sourcing strategies that align with our organizational goals. Your negotiation skills will be crucial as you engage with suppliers, negotiate contracts, and establish favorable terms and conditions that maximize value for our organization.

    Key Responsibilities:

    Assist in the procurement process- Collaborate with cross-functional teams to understand their procurement needs, gather requirements and develop specifications for goods and services.
    Assist in conducting market research-Identify potential suppliers, evaluate their capabilities and assess market trends to support informed purchasing decisions.
    Participate Supplier selection and negotiation-Evaluate supplier proposals, negotiate pricing and contractual terms and select suppliers based on their ability to meet quality, delivery, and cost requirements.
    Assist in purchase order management- Generate and process purchase orders, track delivery schedules, resolve discrepancies and ensure timely receipt of goods and services.
    Contract administration- Maintain contract files, monitor contract performance, and facilitate contract renewals and amendments.
    Vendor relationship management-Assist in building and maintaining positive relationships with suppliers, address supplier inquiries and resolve any issues that may arise.
    Assist in Compliance and risk management- Ensure procurement activities adhere to applicable laws, regulations and company policies. Identify and mitigate procurement risks, such as supply chain disruptions or vendor non-compliance.
    Data analysis and reporting- Collect and analyze procurement data to identify cost-saving opportunities, track key performance indicators (KPIs) and prepare regular reports for management.
    Analyze pricing proposals, conduct cost comparisons, and identify cost-saving opportunities through negotiations alternative sourcing.
    Supplier performance evaluation-Establish key performance indicators (KPIs) for suppliers, monitor their performance against set metrics, and provide feedback to suppliers to drive continuous improvement.
    Sustainability and ethical sourcing- Collaborate with suppliers to ensure compliance with sustainability and ethical sourcing standards such as environmental regulations, labor practices, and diversity and inclusion requirements.
    Contract management- Support the contract lifecycle including drafting and reviewing contracts, managing contract renewals and extensions and ensuring compliance with contract terms and conditions.
    Perform other duties as assigned by line manager

    Does this sound like you?

    Are you passionate about driving efficiency, optimizing procurement processes, and making strategic sourcing decisions? If so, this opportunity may be a perfect fit for you. We are seeking individuals who are motivated, detail-oriented, and possess strong negotiation and analytical skills. If you thrive in a fast-paced, collaborative environment and are eager to contribute to cost optimization and supplier relationship management, we encourage you to apply.

    Qualifications:

    Bachelor’s degree in business administration, supply chain management, or a related field. Advanced degrees or professional certifications are advantageous.
    Proven experience in procurement, supplier management, and contract negotiation.
    Strong knowledge of procurement principles, practices, and regulations.
    Excellent negotiation, communication, and interpersonal skills.
    Analytical mindset with the ability to conduct cost analysis and utilize data-driven insights.
    Proficiency in procurement software and enterprise resource planning (ERP) systems.
    Familiarity with sustainability and ethical sourcing practices.
    Leadership abilities, including the capacity to manage a team and drive procurement excellence.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Distribution Associate Warehouse Assistant

    Distribution Associate Warehouse Assistant

    About the role:

    SunCulture is looking for an enthusiastic Distribution Associate to support end-to-end order fulfillment in the Supply Chain department. He/She should be well versed and tech-savvy with the ability to work with ERP systems and CRM software, Clear understanding of warehousing operations. Strategic thinking and analytical skills will be crucial in optimizing order movement, minimizing costs, Keen to details and ensuring smooth operations.

    Key Responsibilities:

    Execute order processing and ensure proper dispatch of products is done with the right items and timelines upon receipt and 24hrs turn around time is achieved.
    Logistics Coordination:-Coordinate transportation and logistics activities, including arranging dispatches, tracking shipments, and working with 3PL to ensure timely delivery.
    Data analysis: analyze supply chain data to identify trends, patterns, and areas for improvement.
    Reverse Logistics- Manage, document and account for all returned kits from customers or repossessed
    Daily physical & System stock recon with the warehouse Supervisor.
    Troubleshoot and resolve customer issues relating to the supply of SunCulture kits.
    Implement the best practice in the supply chain dispatch process.
    Supports the overall workflow of supply chain inventory and distribution, by analyzing and troubleshooting the automation process
    Cyclic  inventory reports & participate  in regular inventory stock take to ensure variances are minimized
    Cross-functional coordination with  Payg, Sales & After sales team for clear alignment of orders as they are captured to our system
    Any other duty as may be assigned by the line manager

    Does this sound like you?

    Holds a Degree/Diploma qualification preferably in Supply chain,Procurement  or a related field
    Solid experience in data analytics and can handle high-level reporting
    Ability to manage and use the data to forecast and plan orders as per demand.
    Knowledge and working experience with robust CRM and ERP systems
    Excellent communication skills
    Ability to work  under minimal supervision
    Must be a self-motivator and self-starter who is resourceful and have a roll-up-sleeves mentality;
    Exhibit excellent technical, interpersonal, and analytical skills.
    Solid time management skills. 
    Must be able to effectively engage stakeholders

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Inventory and Planning Manager

    Inventory and Planning Manager

    About the role:

    We are seeking a highly organized and detail-oriented individual to join our team as an Inventory and Planning Manager. In this role, you will be responsible for overseeing all aspects of inventory management, demand forecasting, and supply chain planning. Your strategic thinking and analytical skills will be crucial in optimizing inventory levels, minimizing costs, and ensuring efficient operations.

    Key Responsibilities:

    Demand Forecasting-Ensure sufficient buffer stock & raise order based on quantity of goods in transit and lead time required from suppliers
    Establishing and maintaining a process oversight framework by creating forecast advance spreadsheets and facilitating transparent communication with the finance team
    Data Analysis and Reporting- Provide regular reports on inventory levels, stock accuracy for all warehouses, demand forecasting accuracy, and other relevant KPIs. 
    Inventory Management-Monitoring inventory levels, analyzing demand patterns, and making data-driven recommendations for replenishment or reduction.
    Weekly payment reconciliation for all international suppliers and advice Finance accordingly
    Cross-Functional Collaboration- Working closely with various departments such as Sales, Marketing, Finance,  and Customer Service to align inventory strategies with business objectives and ensure necessary reconciliation are carried out.
    Generate comprehensive reports on inventory performance, discrepancies, and trends to provide insights for management decision-making
    Ensure Proper Coordination is maintained with suppliers to achieve timelines set with production
    Supports the overall workflow of supply chain inventory and distribution, by analyzing and flagging any risks within the chain
    Develop, monitor and maintain stock movement metrics within the Supply Chain. Stock movements metrics such as stock Turnover/movement and take charge of repossessed items.
    Any other duty as may be assigned by the line manager 

    Does this sound like you?

    Are you passionate about driving efficiency, A strong analytical mindset, exceptional attention to detail, and strategic thinking? Someone who is problem-solving and has a collaborative approach to work. Effective communication and leadership skills, along with a solid understanding of inventory management principles and supply chain best practices. 

    Qualifications:

    Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
    5yrs + Proven experience in inventory management, demand planning, or supply chain management, preferably in a managerial role.
    Strong analytical skills and proficiency in using inventory management software and tools.
    Excellent understanding of forecasting techniques, inventory control methods, and supply chain principles.
    Advanced knowledge of Excel or other data analysis tools.
    Ability to interpret complex data, identify trends, and make data-driven decisions.
    Exceptional organizational and multitasking abilities to manage multiple projects simultaneously.
    Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams, vendors, and stakeholders.
    Strong leadership skills and the ability to motivate and inspire a team

    Apply via :

    sunculture.freshteam.com

  • Consultant – Stakeholder Engagement

    Consultant – Stakeholder Engagement

    About the role:

    SunCulture’s innovative climate-tech solution switches African farmers from carbon emitting diesel / petrol pumps and climate vulnerable rainfed irrigation to a solar powered irrigation solution, thus helping reduce CO2 emissions. During sales/registration, SunCulture informs the Client about their intended use of carbon credit obtained from usage of SunCulture products.
    Best practice for voluntary carbon credit project design, is that the local community is at the center of its design. This is achieved through Free Prior and Informed Consent (FPIC)  through which target community preferences for the use of carbon credits are indicated.  
    It is expected that SunCulture should educate the community on the carbon benefits of our products and the carbon program so that they can make an informed decision regarding the benefit sharing mechanism for the use of revenue generated from the carbon project. There needs to be a recorded mechanism of consent for the chosen use of carbon revenues.
    SunCulture is therefore looking for a consultant or a consulting firm to assist in the community outreach and sensitization.

    Key Responsibilities:

    Develop a clear Free Prior and Informed Consent (FPIC) training manuals, workplan and outreach plan.
    Complete the SunCulture carbon Free Prior and Informed Consent (FPIC) process on awareness creation on carbon project and benefit mechanism.
    Complete a needs assessment on the target compensation scheme. 
    Segment and select SunCulture clients randomly to be visited and informed about Carbon Credit and benefit sharing mechanism.
    Train internal Sunculture sales, customer and field teams on clear messaging on carbon topics as well as communication.
    Work with Head of Carbon to develop and send out Promotional SMS to all clients with information about Carbon Credit program prior to field activity.
    Plan and coordinate and create client Baraza for the training in all regions where SunCulture works in Kenya and Uganda.

    Does this sound like you?

    Bachelor’s Degree or higher in Community development, social sciences or equivalent discipline from a recognized University.
    Above 5-year experience in working with communities in the related local stakeholder consultation.
    Excellent verbal communication and writing skills in local language (Swahili) and English.
    Available for bi-weekly virtual or in person meetings with the Project Development Team.
    Available for 2-3 field visits 7 or mores as will be required.
    Proven record of similar work in country.
    Patience in reporting and communication with local stakeholders.

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate

    Service Center Associate

    About the Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Key Responsibilities

    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    Apply via :

    sunculture.freshteam.com

  • Enterprise Architect Call Center Credit Collection Manager

    Enterprise Architect Call Center Credit Collection Manager

    About the role

    In the role of Enterprise Architect (Software), you will play a vital role in collaborating with business stakeholders, investors, and partner organizations to gain a deep understanding of their requirements and effectively translate them into robust technical solutions. Your expertise will be crucial in guiding the overall software architecture vision and roadmap, ensuring alignment with the organization’s strategic goals and objectives. This will involve evaluating and selecting suitable software technologies, platforms, and frameworks that best meet the unique needs of the business. You will also be responsible for designing and documenting end-to-end software solutions, encompassing integration points, data flows, and system interfaces. 
    Additionally, your role will involve providing valuable guidance and technical leadership to development teams throughout the implementation phase. As an Agile practitioner, you will act as a Scrum master during software meetings, setting priorities for the upcoming sprints and holding team members accountable for updates. 
    Furthermore, you will serve as a key contact for cross-country training and alignment during software rollouts in new markets and partnerships. You will have the opportunity to lead significant projects, including the implementation of a new global ERP system and the migration to the next generation of IoT in SunCulture.

    Key Responsibilities

    Collaborate with business stakeholders, investors, grant providers, and partner organizations to understand their requirements and translate them into technical solutions.
    Give guidance to the overall software architecture vision and roadmap in alignment with business strategies and objectives.
    Evaluate and select appropriate software technologies, platforms, and frameworks to meet business needs.
    Design and document end-to-end software solutions, including integration points, data flows, and system interfaces.
    Provide guidance and technical leadership to development teams during the implementation phase.
    Master Agile day-to-day management. Act as a Scrum master during the global software meetings where you set the priority for the next 2-3 sprints and hold members accountable to updates
    Be the key contract for cross country training and alignment while we roll out software to new markets and partners.
    Lead several large projects with external vendors, this includes, but is not limited to roll out of a new global ERP system, migrating to the next generation of IoT in SunCulture, etc.
    Trial or develop solutions for new strategic projects in SunCulture. The Enterprise Architect leads the development, scoping and, MVP releases either through him/herself or through consultants.
    Provider structure and guidance to IT operations teams through training, a clear documentation framework and project support.

    Does this sound like you?

    Bachelor’s Degree in Information, Communication and Technology, or equivalent
    Have at least 1-2 years work experience in software development prior to moving to your current role. A total of 3-5 years work experience is expected for this role
    Strong knowledge of software architecture principles, design patterns, and industry best practices.
    Proficiency in various software development methodologies, such as Agile, Scrum, and DevOps.
    Experience with a wide range of software technologies and platforms, including SaaS, PaaS, ERP and customer technologies.
    Expertise in partnering with multiple organizations working towards a communal goal or digital product
    Excellent analytical and problem-solving skills, with the ability to think strategically and holistically.
    Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
    Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Aftersales Associate Engineer Customer Service Representative

    Aftersales Associate Engineer Customer Service Representative

    About the role:

    Reporting to the Manager – After-Sale Product Engineer, this role requires you to always ensure that all aftersale issues brought to your attention are resolved in a timely manner. The role requires you to be at the forefront of ensuring SunCulture products serve the client at the optimum and in case of an aftersale ensure the best solutions are provided to the customer within the shortest time possible.

    Key Responsibilities:

    Ensure diagnosis and repair of all products and their accessories that have been assigned to you.
    Evaluate all products assigned to confirm that they are within warranty and if not seek clarity from your manager on the next steps
    Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
    Identify solutions to resolve technical aftersale issues and escalate complex product issues
    Complete quality assurance after repairs to ensure the product is 100% functional after repairs
    Documenting all corrective actions taken for each aftersale issue reported and ensuring all repairs done are collected and transported back to the customer.
    Ensure all the set standards operation procedures are adhered to for all product repairs
    Ensure all products assigned for aftersale are uploaded on the ticketing system and resolution documented as well
    Generate daily, weekly, and monthly aftersale reports as needed
    Stand in for your manager as and when needed
    Perform all aftersale product-related tasks assigned from time to time
    Collaborate closely with all team members to resolve all technical issues
    Provide training to customers and engineers as and when needed.
    Manage and resolve all aftersale issues within TAT of 48 hrs from when product is received for repair
    Be proactive in identifying all product risks based on the aftersale issues reported daily.
    Operate at full capacity for timely resolution of after-sale issues and ask for help when needed to avoid delays and burnout
    Communicate and mitigate any risk factors that are encountered with the team while at work

    Does this sound like you?

    2-3 years of experience in handling  after-sale issues 
    Diploma/Degree in electrical or mechanical engineering, product design, business, or other relevant fields;
    Able to fluently communicate in English; Swahili is a plus
    Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
    Hands-on, detail-oriented with strong execution skills
    Good communication skills and should ensure information communicated is clear and timely
    Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
    Organized and an expert in time management and with minimal supervision
    High integrity values with discretion in using budgetary allocation for the department
    Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Team Lead

    Sales Team Lead

    About Role

    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

    Responsibilities

    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    Apply via :

    sunculture.freshteam.com