Jobs Kenya

Website: Website www.sunculture.com

  • Consultant – Stakeholder Engagement

    Consultant – Stakeholder Engagement

    About the role:

    SunCulture’s innovative climate-tech solution switches African farmers from carbon emitting diesel / petrol pumps and climate vulnerable rainfed irrigation to a solar powered irrigation solution, thus helping reduce CO2 emissions. During sales/registration, SunCulture informs the Client about their intended use of carbon credit obtained from usage of SunCulture products.
    Best practice for voluntary carbon credit project design, is that the local community is at the center of its design. This is achieved through Free Prior and Informed Consent (FPIC)  through which target community preferences for the use of carbon credits are indicated.  
    It is expected that SunCulture should educate the community on the carbon benefits of our products and the carbon program so that they can make an informed decision regarding the benefit sharing mechanism for the use of revenue generated from the carbon project. There needs to be a recorded mechanism of consent for the chosen use of carbon revenues.
    SunCulture is therefore looking for a consultant or a consulting firm to assist in the community outreach and sensitization.

    Key Responsibilities:

    Develop a clear Free Prior and Informed Consent (FPIC) training manuals, workplan and outreach plan.
    Complete the SunCulture carbon Free Prior and Informed Consent (FPIC) process on awareness creation on carbon project and benefit mechanism.
    Complete a needs assessment on the target compensation scheme. 
    Segment and select SunCulture clients randomly to be visited and informed about Carbon Credit and benefit sharing mechanism.
    Train internal Sunculture sales, customer and field teams on clear messaging on carbon topics as well as communication.
    Work with Head of Carbon to develop and send out Promotional SMS to all clients with information about Carbon Credit program prior to field activity.
    Plan and coordinate and create client Baraza for the training in all regions where SunCulture works in Kenya and Uganda.

    Does this sound like you?

    Bachelor’s Degree or higher in Community development, social sciences or equivalent discipline from a recognized University.
    Above 5-year experience in working with communities in the related local stakeholder consultation.
    Excellent verbal communication and writing skills in local language (Swahili) and English.
    Available for bi-weekly virtual or in person meetings with the Project Development Team.
    Available for 2-3 field visits 7 or mores as will be required.
    Proven record of similar work in country.
    Patience in reporting and communication with local stakeholders.

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate

    Service Center Associate

    About the Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Key Responsibilities

    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    Apply via :

    sunculture.freshteam.com

  • Enterprise Architect Call Center Credit Collection Manager

    Enterprise Architect Call Center Credit Collection Manager

    About the role

    In the role of Enterprise Architect (Software), you will play a vital role in collaborating with business stakeholders, investors, and partner organizations to gain a deep understanding of their requirements and effectively translate them into robust technical solutions. Your expertise will be crucial in guiding the overall software architecture vision and roadmap, ensuring alignment with the organization’s strategic goals and objectives. This will involve evaluating and selecting suitable software technologies, platforms, and frameworks that best meet the unique needs of the business. You will also be responsible for designing and documenting end-to-end software solutions, encompassing integration points, data flows, and system interfaces. 
    Additionally, your role will involve providing valuable guidance and technical leadership to development teams throughout the implementation phase. As an Agile practitioner, you will act as a Scrum master during software meetings, setting priorities for the upcoming sprints and holding team members accountable for updates. 
    Furthermore, you will serve as a key contact for cross-country training and alignment during software rollouts in new markets and partnerships. You will have the opportunity to lead significant projects, including the implementation of a new global ERP system and the migration to the next generation of IoT in SunCulture.

    Key Responsibilities

    Collaborate with business stakeholders, investors, grant providers, and partner organizations to understand their requirements and translate them into technical solutions.
    Give guidance to the overall software architecture vision and roadmap in alignment with business strategies and objectives.
    Evaluate and select appropriate software technologies, platforms, and frameworks to meet business needs.
    Design and document end-to-end software solutions, including integration points, data flows, and system interfaces.
    Provide guidance and technical leadership to development teams during the implementation phase.
    Master Agile day-to-day management. Act as a Scrum master during the global software meetings where you set the priority for the next 2-3 sprints and hold members accountable to updates
    Be the key contract for cross country training and alignment while we roll out software to new markets and partners.
    Lead several large projects with external vendors, this includes, but is not limited to roll out of a new global ERP system, migrating to the next generation of IoT in SunCulture, etc.
    Trial or develop solutions for new strategic projects in SunCulture. The Enterprise Architect leads the development, scoping and, MVP releases either through him/herself or through consultants.
    Provider structure and guidance to IT operations teams through training, a clear documentation framework and project support.

    Does this sound like you?

    Bachelor’s Degree in Information, Communication and Technology, or equivalent
    Have at least 1-2 years work experience in software development prior to moving to your current role. A total of 3-5 years work experience is expected for this role
    Strong knowledge of software architecture principles, design patterns, and industry best practices.
    Proficiency in various software development methodologies, such as Agile, Scrum, and DevOps.
    Experience with a wide range of software technologies and platforms, including SaaS, PaaS, ERP and customer technologies.
    Expertise in partnering with multiple organizations working towards a communal goal or digital product
    Excellent analytical and problem-solving skills, with the ability to think strategically and holistically.
    Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
    Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Aftersales Associate Engineer Customer Service Representative

    Aftersales Associate Engineer Customer Service Representative

    About the role:

    Reporting to the Manager – After-Sale Product Engineer, this role requires you to always ensure that all aftersale issues brought to your attention are resolved in a timely manner. The role requires you to be at the forefront of ensuring SunCulture products serve the client at the optimum and in case of an aftersale ensure the best solutions are provided to the customer within the shortest time possible.

    Key Responsibilities:

    Ensure diagnosis and repair of all products and their accessories that have been assigned to you.
    Evaluate all products assigned to confirm that they are within warranty and if not seek clarity from your manager on the next steps
    Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
    Identify solutions to resolve technical aftersale issues and escalate complex product issues
    Complete quality assurance after repairs to ensure the product is 100% functional after repairs
    Documenting all corrective actions taken for each aftersale issue reported and ensuring all repairs done are collected and transported back to the customer.
    Ensure all the set standards operation procedures are adhered to for all product repairs
    Ensure all products assigned for aftersale are uploaded on the ticketing system and resolution documented as well
    Generate daily, weekly, and monthly aftersale reports as needed
    Stand in for your manager as and when needed
    Perform all aftersale product-related tasks assigned from time to time
    Collaborate closely with all team members to resolve all technical issues
    Provide training to customers and engineers as and when needed.
    Manage and resolve all aftersale issues within TAT of 48 hrs from when product is received for repair
    Be proactive in identifying all product risks based on the aftersale issues reported daily.
    Operate at full capacity for timely resolution of after-sale issues and ask for help when needed to avoid delays and burnout
    Communicate and mitigate any risk factors that are encountered with the team while at work

    Does this sound like you?

    2-3 years of experience in handling  after-sale issues 
    Diploma/Degree in electrical or mechanical engineering, product design, business, or other relevant fields;
    Able to fluently communicate in English; Swahili is a plus
    Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
    Hands-on, detail-oriented with strong execution skills
    Good communication skills and should ensure information communicated is clear and timely
    Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
    Organized and an expert in time management and with minimal supervision
    High integrity values with discretion in using budgetary allocation for the department
    Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Team Lead

    Sales Team Lead

    About Role

    As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

    Responsibilities

    Recruitment and training.

    Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
    Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

    Team Management

    Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
    Track Lead generation and selling processes of the sales agents
    Coordinate aftersales customer service to ensure brand strength

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
    Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
    Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

    Does this sound like you?

    Proven experience in a sales role in the energy sector
    Proven track record of successfully meeting sales quota
    Strong leadership abilities and outstanding interpersonal skills.
    Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
    Ability to work under deadline pressure and meet targets.
    Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    Independent thinker with proactive decision-making capabilities
    Comfortable with ambiguity and experience working in a dynamic environment
    Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
    Be organized and be an expert in time management- both at personal and team levels
    A diploma or degree is an added advantage.

    Apply via :

    sunculture.freshteam.com

  • Marketing Manager

    Marketing Manager

    About the role

    SunCulture is looking for an ambitious Marketing Manager who will be responsible for developing and managing marketing campaigns. You will focus on creating, implementing and tracking our traditional and digital marketing campaigns across various channels. The ideal candidate will need to be comfortable with day-to-day marketing activities, as well as developing long-term marketing strategies, thriving with tight deadlines and changing needs. If you are a people person who loves the rewarding challenge of building a brand, we want to hear from you. 

    Key Responsibilities

    Develop the marketing strategy and ensure it is in line with SunCulture’s objectives.
    Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely.
    Lead a dynamic marketing team to drive strategic campaigns, amplify brand presence, and conquer market opportunities with innovative strategies and exceptional leadership
    Oversee the production and approval of marketing materials, including website banners, brochures, case studies, and digital content, ensuring consistent branding and messaging.
    Collaborate with internal and external stakeholders to align marketing activities with SunCulture’s overall marketing and sales strategies, ensuring a cohesive and integrated approach.
    Review and approve digital content and calendar to drive all marketing digital campaigns.
    Develops new and creative concepts/ideas for marketing programs & external communication projects.
    Develop KPIs for benchmarking of marketing activities, evaluating of marketing budget and reporting of marketing activities performance.
    Use data to guide with marketing campaign analysis from the relevant dashboards and systems.
    Drive sales through creative and innovative marketing (i.e be the guru in identifying: the latest, best marketing trends, and competitor’s activities) that will help the business gain visibility in the market.

    Does this sound like you?

    Bachelor’s Degree in Marketing.
    4+ years of work experience preferably in marketing
    A proven track record of driving customer acquisition 
    Strategic thinker with an eye on innovation and a strong business acumen 
    Strong experience in managing agency relationships
    Excellent communication and persuasion skills
    Ability to simplify complex marketing concepts into digestible content
    Able to work in a dynamic environment with immense pressure
    Comfortable with ambiguity and able to plan, be organized and meet deadlines
    Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    Apply via :

    sunculture.freshteam.com

  • Regional Sales Manager – Eastern

    Regional Sales Manager – Eastern

    About Role 

    Reporting to the Deputy Head of Sales, the Regional Sales Manager has the primary responsibility for managing all sales activities within a defined geographical region. The role is field-based and requires proper planning within the assigned region and is suitable for an individual who is passionate about sales and people management. The successful candidate should be keen on working in a thriving tech-driven and innovative social impact business focused on small-scale farmers with an aim of transforming business.  

    Responsibilities

    Active participation in the setting of the sales targets and ensuring all Sales Team Leads get clear communication on the target.
    Conducts daily, weekly, monthly and quarterly sales performance reviews to ensure team performance delivery while offering support in the field and remotely.
    Own the regional sales targets and work on 100% achievement of the set targets through the team by ensuring the sales team leads are equipped with the necessary knowledge and skill to enable them to deliver result
    Have a good understanding of the territory and ensure proper agent distribution in the region, while solving all issues faced by the sales agents and ensuring the STLs and Sales agents clearly understand their commission structures and retrain  periodically.
    Spearhead joint fieldwork with Sales Team Leads and Sale agents alongside weekly trainings  to drive agent recruitment. Ensure the scheduled work plan from the Sales Team Leads are well executed through handling weekly work reviews and planning to review
    Building the business in the region through networking with other businesses for partnership opportunities and building relationships.
    Ensure their Sales Team Leads follow the set recruitment process  and achieve target month on month with the key set competencies from SunCulture.
    Analyzing competitor activities in the region and assessing opportunities for business development.
    Managing the Sales Team Leads and ensuring they have the necessary tools and support to deliver on their roles
    Ensuring sales KPIs are achieved through frequent check-ins with the Sales Team Leads to ensure sales leads are converted to sales.
    Attending relevant industry events and conferences to build the business and generate leads.
    Ensuring team activities are in line with the sales strategy.

    Does this sound like you?

    A Bachelor Degree in Sales and Marketing or other related fields
    At least 4 years experience in a leadership role and managing teams
    Ability to speak the local language and willingness to visit farms and do door to door sales as the role requires close engagement with farmers.
    Excellent communication, listening, and negotiation skills.
    Work experience in direct sales target driven business and good with a group presentation and selling
    Experience managing a team and passionate about mentoring and coaching.
    Comfortable with ambiguity and experience working in a dynamic environment.  
    Detail-oriented, delivery-focused, and willing to learn.
    Experience in solar/ off-grid pump systems would be an advantage.
    Experience developing new territories from scratch is an added advantage.

    Apply via :

    sunculture.freshteam.com

  • Intern – Research and Content Creation

    Intern – Research and Content Creation

    About the role: 

    The Internship: Research and Content Creating will be working with the CEO and the Chief of Staff, and with various departments depending on research topics and type of content creation. 

    Key Responsibilities: 

    In partnership with the CEO and Chief of Staff, lead various research projects identified as high potential opportunities for SunCulture (ex. The opportunity for SunCulture to leverage artificial intelligence) 
    Present outcomes of research projects using various methods of communication (live presentations, PowerPoint decks, research briefs, etc.) 
    In partnership with the CEO and Chief of Staff, develop content for public consumption, positioning SunCulture as an industry thought leader
    In partnership with the CEO and Chief of Staff, develop content for various grants and prize applications 
    Support the Chief of Staff with existing grant reporting management 

    Does this sound like you? 

    Strong organizational skills 
    Has commitment to high quality work product 
    Ability to manage multiple work streams at one time 
    Ability to think creatively and be comfortable with ambiguity 
    Ability to professionally interact with a wide range of individuals

    Apply via :

    sunculture.freshteam.com

  • Service Center Associate- Kitale Sales Team Lead – Kakamega Sales Team Lead – Kitui Sales Team Lead – Thika

    Service Center Associate- Kitale Sales Team Lead – Kakamega Sales Team Lead – Kitui Sales Team Lead – Thika

    About the Role

    Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

    Responsibilities
    Customer Service

    Maintaining a positive, empathetic, and professional attitude towards customers at all times.
    High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
    Acknowledging and resolving customer complaints within stipulated SLAs.
    Communicating with customers through various channels and responding promptly to customer inquiries.
    Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
    Ensure service center operational standards are adhered to.
    Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
    Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
    Assist in sales/after sales requests placed by various customers and team members.
    Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Aftersale

    Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
    Providing feedback to all customers in reference to their queries and aftersale issues.
    Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
    Ensure all spare parts are available in the service center and proper inventory management.
    Generate all reports in reference to service center activities and stock level.

    Sales

    Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
    Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
    Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

    Does this sound like you?

    A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
    At least 2 years of proven experience in sales or customer service.
    Proven track record of successfully meeting sales targets.
    Outstanding interpersonal skills with the ability to interact freely with customers.
    Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
    High EQ with the ability to work under pressure, and meet deadlines, and targets set.
    Passion for customer service, the industry, and current trends adaptable for SunCulture.
    Independent thinker with proactive decision-making capabilities.
    Comfortable with ambiguity and experience working in a dynamic environment.
    Be organized and be an expert in time management- both at personal and team levels.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Field Engineer – Kitale Manager – Aftersale Product Engineering

    Field Engineer – Kitale Manager – Aftersale Product Engineering

    About the role:

    Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 

    Key Responsibilities:

    Project Management  

     Carry out required technical surveys, irrigation system design, installation, and after-sales support for all sunculture assignments.
    The field engineer must do a quality installation in accordance with SunCulture standards, complete the contract, and sync all JSFs in the appsheet. Prior to installation, you are required to contact the client on the assigned day to confirm and validate the scheduled installation.

    Risk Management

     Identify job risks as early as possible during installation. After the ground inspection, communicate and mitigate any risk criteria for the PAYG purchase, and notify any repossession to the credit team to begin the repossession process.
     Reporting emergent difficulties during after-sales and installations to the appropriate authorities as soon as they arise, and collaborating closely with the after-sales department to ensure quick resolution of after-sale issues.
     Advise and make recommendations to customers on goods that would work best for them during technical surveys.
    Perform at least two installations each day and achieve a mean turn-around time of less than two days for all tasks completed.
    Achieve a mean app adherence of 100% of all jobs completed and mentor and train new engineers in the fiel

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :