Website: Website www.kempinski.com
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Guest Service Agent
Key Responsibilities Answers all incoming calls, connects them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. Writes down messages accurately for our guests and delivers messages in a timely manner. Handles wakeup call requests and writes up a wakeup call summary. Answers all guest questions / requests…
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F&B Outlets Manager Revenue and Reservations Manager
Key Responsibilities Responsible to Head of Department/ Assistant Head of Department. Responsible for Assistant Restaurant Managers / Outlet Managers, Restaurant Supervisors, Restaurant Head Waiters / Waitresses, Waiters / Waitresses, Hosts / Hostesses, Outlets Cashiers. Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards,…
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Revenue and Reservations Manager F&B Outlets Manager
Key Responsibilities Forecasting and Budgeting: Actively take part of the Room’s Annual Budget and Business Plan preparation and presentation Produce an accurate room Revenue forecast for the upcoming 12 months. Prepare the forecast at the day / segment level for upcoming 90 days. Hold a strong leadership role in the monthly Forecast Meeting Data Analysis:…
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Duty Manager
Key Responsibilities Ensures the smooth running of the operations on a day to day basis and in a proactive manner. Support and assist all Front Office sections. Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems. Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales of Front…
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Banquet Manager
Description To produce an outstanding guest experience within the Banqueting concepts by managing a service team in cooperation with the culinary team. The Banquet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximising profit. Key Responsibilities Responsible to Head of Department/ Assistant Head…
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Guest Relations Supervisor
Description The incumbent in the position is responsible for Supervising the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.…
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Sales Account Manager
Key Responsibilities Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of…
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Lifeguard
Description The incumbent in this position is responsible for the safety and security of our guests at the pool and poolside. Key Responsibilities Responsible for the safety of guests and employees that are inside the designated swimming areas (beach/pool) during the posted business hours. Responsible for responding to any emergency within the hotel swimming area/pool…
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IT Assistant
Description The incumbent in this position is responsible to develop and maintain efficient systems necessary to ensure the smooth running and maintenance of the Hotel’s technical/audio-visual equipment. To perform all duties within the scope of the low current installation and appliances in the hotel in accordance with the standards set. To handle the running of…
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Reservations Agent
The incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. Ensure clients’ satisfaction and adherence to Kempinski service standards. Follow internal credit policy. Follow up on lost business and bring…