Website: Website www.isonxperiences.com/
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Customer Care Executive
The Customer Care Executive is primarily responsible for ensuring delivery ofexceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers. KNOWLEDGE, SKILLS AND ABILITIES Minimum of a Degree Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries. Good typing speed and computer skills, particularly with regard to Microsoft office applications Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location Ability to work in a team environment Ability to maintain a calm disposition particularly in stressful work situations. Displays a positive attitude; ability to remain positive and energetic throughout a work day. Updates self on comparative product and services WORK CONDITIONS Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays Ability to work extra hours to meet business needs To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements, May be required to undergo periodic occupational related medical examination to assess own suitability for continued employment at the Call Center Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position…
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Customer Care Executive
The Customer Care Executive is primarily responsible for ensuring delivery ofexceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers. KNOWLEDGE, SKILLS AND ABILITIES Minimum of a Degree Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries. Good typing speed and computer skills, particularly with regard to Microsoft office applications Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location Ability to work in a team environment Ability to maintain a calm disposition particularly in stressful work situations. Displays a positive attitude; ability to remain positive and energetic throughout a work day. Updates self on comparative product and services WORK CONDITIONS Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays Ability to work extra hours to meet business needs To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements, May be required to undergo periodic occupational related medical examination to assess own suitability for continued employment at the Call Center Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position…
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Senior Sales Consultant (Fiber Optic Solutions) Sales Consultant (Fiber Optic Solutions)
Position Summary We are looking for an experienced and driven Senior Sales Consultant with a deep understanding of Fiber Optic Solutions. This role is ideal for a proactive sales professional who possesses strong industry knowledge, a strategic mindset, and the ability to drive B2B sales and contribute to our growth objectives. Key Responsibilities: Generate new…
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Data Annotation Specialist
Position Summary: We are seeking a detail-oriented Data Annotation Specialist to join our Nairobi team. You will play a key role in labeling and preparing data for machine learning models while ensuring accuracy and consistency. Duties & Responsibilities: Annotate and label data accurately. Collaborate with data scientists to meet project requirements. Maintain high-quality standards and…
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Team Lead (Sales Fiber Optic Solutions)
Position Summary We are looking for a dynamic and results-driven Team Lead (Sales) for Fiber Optic Solutions. The successful candidate will play a key role in driving B2B sales, managing a sales team, and ensuring customer satisfaction by delivering tailored fiber optic solutions to enterprise clients. Key Responsibilities Lead and motivate a team of sales…
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Sales Consultant Lead Generation Senior Sales Consultant (Fiber Optic Solutions)
The Sales Consultant is responsible for offering fiber optic solutions to enterprises through identifying and cultivating new business opportunities of potential customers who would benefit from fiber optic solutions with the aim of presenting them with a compelling value proposition in collaboration with the technical team. The job holder will play a key role in…
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Debt Collection Team Lead Data Annotation
Position Summary: We are looking for a skilled and experienced Debt Collection Team Lead to manage and guide our debt collection team effectively. The successful candidate will be responsible for overseeing day-to-day operations, setting team goals, monitoring performance, and ensuring adherence to collection policies and procedures. This role requires excellent leadership and organizational skills to…
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Customer Care Executive (E-commerce) Content Moderator
Qualification: BA/BSc/HND. Experience: At least 1 year in customer service under an ecommerce process. Job Description: iSON Xperiences Kenya is looking for motivated and experienced E-commerce Customer Care Executives to join our team in Westlands. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience for our…