Website: Website www.crystalrecruit.com

  • Hotel / Operations Manager

    Hotel / Operations Manager

    Our Client, a group of lodges and resorts seeks to recruit a Results Oriented individual in the Capacity of Hotel/Operations Manager for one of their boutique hotel in Zanzibar.
    Job Summary:
    This position is responsible for managing the daily hotel operations to achieve profitability and to ensure superior guest service and product quality.
    Responsibilities:

    Oversee all aspects of the hotel operations including food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
    Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and Brand goals.
    Ensure the hotel’s daily and monthly reports are accurately compiled and processed within the agreed time frame.
    Maintain all the hotel equipment and records and ensure compliance to all standards.
    Communicate new procedures to all the departments in a timely manner, ensuring they have been understood when instructed by Management.
    Understand and strictly adhere to the Hotel’s Employee rules and regulations.
    Develop and recommend the budget, labor cost plans and objectives for the hotel.
    Coach, train and counsel employees to reflect the Hotel’s Service Standards and Procedures.
    Ensure all operations and cash handling are done as per the Hotel’s policies and procedures.
    Maintain information on rates, specials, packages, programs while ensuring all staff are trained in all areas.

    Qualifications:

    Relevant academic certification from a known Hospitality Institution, e.g Kenya Utalii College.
    Mature Individual with over 8 years’ experience in the hotel operations (F&B or Rooms Division), 3 years being in a senior management position
    Excellent knowledge of eZee System.
    Well-organized, detail-oriented and able to multi-task.
    Must demonstrate effective problem solving/ decision-making abilities.
    Must have excellent verbal and written English communication skills.
    Skilled in creating analysing and understanding reports.
    We encourage male applicants to submit their profiles.

  • Technical Sales Representative

    Technical Sales Representative

    Technical Sales Rep Job Responsibilities
    You know all the key players in your assigned market and are building great relationships with them.
    You understand your client’s business, knowing exactly which of our products can help them evolve their business.
    Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
    The number of clients is consistently increased, by building a healthy pipeline of accounts.
    Requirements for the Technical Sales Rep Job
    You are a graduate looking to build your career in a dynamic environment with minimum 3 years of professional experience in technical sales / business development looking for a high-growth challenge in an IT company.
    You have great listening skills, being able to quickly identify clients’ pain points.
    You take proactive and creative approach to attend to clients’ needs.
    You are able to present products and ideas with ease, confidence and persistence.
    You are a highly motivated self-starter, who is hungry to win, always looking to push own limits.
    You have a valid driving license and experience in driving in Nairobi and its environs.

  • Human Resources Manager

    Human Resources Manager

    Key Performance Indicators for the HR Job
    Business objectives are aligned with employees and management in designated business units.
    The management sees you as their Consultant in all matters HR
    You are successfully acting as an employee champion and change agent.
    You anticipate HR-related needs and proactively communicating the same with the Business Management.
    You seek to develop integrated solutions by formulating partnerships across all units to deliver value-added service to management and employees that reflects the business objectives of the organization.
    You seamlessly take on international responsibilities as need arises.
    The teams see you as their Coach and Mentor
    You are fully aware of all legislation in regards to employment and advise the management accordingly.
    You have an effective level of business literacy about the company’s financial position, its midrange plans, its culture and its competition.
    Qualifications for the HR Job
    You are passionate about people and endeavor to bring out the best in an individual
    You have working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, recruitment and selection and employment laws.
    You have a minimum of 5 to 7 years’ experience resolving complex employee matters
    You are tech savvy
    You have a strong Business Acumen.
    You possess excellent Communication skills, written and verbal.You can wear the hats of Consultant, Mentor, Coach, Counselor, Disciplinarian etc.
    You value your Ethics when practicing HR.
    You have a global & cultural Awareness.
    You are an accredited Member of IHRM and possess/in the process of obtaining a practicing certificate.

  • IT Support Intern

    IT Support Intern

    Requirements for the IT Support Internship
    Excellent verbal and written communication skills
    Ability to think logically
    Professionalism and dependability
    Willingness and ability to learn and adapt fast to work requirements
    Ability to maintain stable performance under pressure or opposition
    Willingness to travel
    Customer focus and ability to understand and appreciate different business processes
    Good memory of how windows operating system and application software work
    Excellent presentation skills and ability to demonstrate the workings of a software
    Knowledge in computer network installation and configuration
    Knowledge and good understanding of databases such as MySQl, Ms-Server, Oracle etc
    Knowledge in software development and programming in C#, ASP.net, CMS will be an added advantage
    Responsibilities for the IT Support Internship
    Presenting and demonstrating the use of software solutions to prospective clients
    Assisting in user requirement specification analysis
    Assisting the development team in testing new software
    Installing software and training users
    Providing software support in person, via telephone and internet
    Assisting in the diagnosis of computer hardware, network and software problems and providing solutions
    Preparing software technical documentation and user guides
    The IT support technician will be expected to fulfill additional duties as assigned

  • Sales Representative – Software Sales

    Sales Representative – Software Sales

    Responsibilities for the Software Sales Job
    You know all the key players in your assigned market and are building great relationships with them.
    You understand your client’s business, knowing exactly which of our products can help them evolve their business.
    Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
    The number of clients is consistently increased, by building a healthy pipeline of accounts.
    Qualifications for the Software Sales Job
    You are a graduate looking to build your career in a dynamic environment with minimum 2 years of professional experience in sales / business development looking for a high-growth challenge in an IT company.
    You have great listening skills, being able to quickly identify clients’ pain points.
    You take proactive and creative approach to attend to clients’ needs.
    You are able to present products and ideas with ease, confidence and persistence.
    You are a highly motivated self-starter, who is hungry to win, always looking to push own limits.

  • Area Sales Manager

    Area Sales Manager

    The Area Sales Manager will generate inquiries, deals and revenue by taking a proactive approach to planning and closing business. As a sales professional, the successful is expected to achieve and or exceed defined sales targets and metrics, such as pipeline management, activity rates; calls/meetings/visits, conversion ratios, deal volumes resulting in a high rate of sales with a good margin.
    Sales Manager Job Responsibilities
    Business Development
    Executes a call strategy aimed at: commercial property agents, 3rd party contacts, local companies, and local partnerships in order to generate new business.
    Organises and conducts regular presentations to commercial agents/local companies and potential local business partners
    Consistently produce referral business from a portfolio of local accounts, partnerships and neighbouring businesses with a clear focus on generation of business revenue streams across all products locally and across the entire The Company network (export business).
    Consistently achieves KPI’s on activity: Calls, Meetings face to face, Tours, Networking events.
    Sales Performance
    Drives high conversion of all products through effectively following the sales process, ultimately resulting in a positive impact to the occupancy and profitability.
    Meets or exceed the sales targets/metrics, such as price & margin, revenue targets, deal volumes and conversion ratios for local and export KPI’s.
    Utilizing the sales tools provided, conduct perfect tours per Company process offering a customized solution through consultative selling.
    Participates in and adds value to team meetings and training sessions regularly as the business demands.
    Business Process
    Reports sales activity accurately daily, weekly and monthly as per The Company sales process.
    Ensures cohesive communication and delivery of contract within local team in order to create a seamless transition for the prospect becoming a customer.
    Using The Company approved marketing channels to self-generate consistent streams for new inquiries and deals.
    Develops a high level of real estate and territory knowledge within all the following areas: competition, industry segments, market segments, target companies
    Essential Skills and Abilities
    Persuasiveness/Sales Ability: Identifies customers’ needs, customizes approach, demonstrates how service fits and responds to objections appropriately, closes deals.
    Adaptability/Flexibility: Able to respond quickly to changing demands, processes and updated information.
    Teamwork/Collaboration: Supports business unit’s initiatives and goals, co-operates and demonstrates positive attitude toward others; will assist in all areas as needed.
    Planning/Organizing Work: Sets priorities, establishes objectives/milestones, schedules activities effectively and submits accurate and timely reports.
    Communication Skills: Excellent phone skills, thinks on their feet, presents logically, listens to client needs, responds to objections, and creates interest in product.
    Initiative: Takes action, initiates calls in pursuit of sales.
    High Energy: Maintains high productivity/activity level.
    Values and Culture: Sets high performance standards for self and the organization, embodies values of The Company.
    Requirements for the Sales Manager Job
    Previous experience selling product or service through direct sales in a business to business set up.
    Experienced at presenting to groups of prospects.
    Proven success in self-lead generation and business development.
    Previous experience of brand-responsibility and acting as a key representative spokesperson of the company whilst in the field.
    Professional and clear communication skills coupled with the ability to network at a high level and build strong business relationships.
    Proven objection handling, prospecting and negotiation skills.
    Flexibility to work the hours required to solicit new leads, make contact with prospects and ultimately convert prospects to customers.
    Intermediate level of MS office; Word, Excel, PowerPoint and Outlook.
    Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.
    3-5 years of work experience, in a similar role.
    College Degree Preferred

  • Account Executive Call Centre Manager

    Account Executive Call Centre Manager

    About the Job
    Reporting to the General Manager, the Account Executive is responsible for client service and acquisition. He/she serves as a link between the company and the clients to ensure their needs and goals are successfully met on every project. Through their interaction with existing clients, the AE supports in managing their affairs and ensures they also secure repeat and new business.
     
    Everyday Tasks
    Support the General Manager in the day to day client activities.
    Assist in preparation and presentation of client reports.
    Ensure quality standards are met in delivering clients’ projects.
    Respond to client questions and ensure problems are timely resolved
    Work closely with all departments to devise campaigns that meet the clients’ brief and budget
    Checking and reporting on the campaign’s progress as well as keeping in contact with the client at all stages of the campaign
    Managing the account’s budget and invoicing the client
    Any other relevant assignment that may be assigned
     
    More About You
    Bachelor’s degree in Marketing /Communications /Business option or equivalent
    At least 2 years’ experience in a similar position
    Good understanding of industry practices
    Customer service and relationship management
    Good analytical skills
    Excellent project management skills
    Good interpersonal skills
    Effective communication skills, both written and oral.
    Excellent organizational skills
    Excellent presentation skills
    Excellent negotiation skills
     
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  • Office Administrator Brand Ambassadors Assistant Recruiter / HR Intern

    Office Administrator Brand Ambassadors Assistant Recruiter / HR Intern

    You will know you are doing a good job when:
    The office is in good state as cleanliness and hygiene are maintained
    An efficient filing system is in place through document control and maintain records through filing, retrieval, retention, storage, compilation, coding, and updating
    Perform human resource duties as may be required such as keep an up to date record of all staff matters and personnel files including annual leave and sickness records.
    You know where company licenses and insurance policies are and are the custodian of office security and assets.
    All company courier services are harmnized
    There is an adequate inventory of office stationery supplies, kitchen supplies and company asset register
    The sales and technical team can depend on your support for end to end project implementation
    You know which clients to target through online research and internet marketing
    You provide data and help sales team through lead qualification
    You are in control of calendar management and meeting arrangement
    Petty cash is spent within limits, all invoicing done on time and customers happy with your services in regards to their payment processing.
    To be successful in this role, you need the below competencies:
    Strong organization and administrative skills, attention to detail is essential
    Ability to handle pressure
    Strong Customer Service Orientation
    Good planning and organizing skills
    Can think on their feet
    Has integrity and is trustworthy
    Proficiency with MS Office Suite
    Hands on experience with ERP and CRM systems
    Excellent communication skills
    Presentation skills and ability to demonstrate the use of company’s products and services
    Education & Other Requirements
    Diploma/Degree in Business Related Course
    3-5 Years’ experience in a similar environment
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  • Office Assistant

    Office Assistant

    Your everyday work would include:
    Forwards information by receiving and distributing communications, collecting and mailing correspondence, copying information.
    Maintains supplies by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verifying receipt, stocking items, delivering supplies to work stations.
    Maintains office schedule by picking-up and delivering items using automobile.
    Serves customers by answering questions, forwarding messages, confirming customer orders, keeping customers informed of order status.
    Updates job knowledge by participating in educational opportunities.
    Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
    Required Skills
    General Office Experience, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills and Good Interpersonal Skills.
    More about the Candidate:
    At least a High School Certificate
    Has experience in a messenger and/or office security role
    Mature and can handle various situations with wisdom
    Men are encouraged to apply.
    The offer: Attractive salary with benefits and a great office environment.

  • Brand Ambassadors Account Manager

    Brand Ambassadors Account Manager

    As a Brand Ambassador, your regular tasks would involve providing information about the brand, product or service, generating sales opportunities and working to build customer preference for the brand. Basically, you own the Product and represent the Brand.
    You as a Brand Ambassador will be responsible for;
    Promoting brand names, products and services.
    Representing the company in a positive way.
    Building line sales volumes.
    Providing complete information about the brand.
    Demonstrating how a product works.
    Meeting department and event sales goals.
    Maintaining a customer database and makes regular contacts.
    Keeping selling environment neat and clean, particularly when working with food products.
    Providing customer feedback regarding the brand to sales managers
    The kind of people we look to hire have the below qualities:
    Outstanding customer service skills
    Ability to positively initiate a conversation with customers and close a sell
    Ability to represent the brand in a highly positive manner
    In-store demo experience with sales experience
    Eager to learn about news brands
    Access to a computer or a smart phone for reporting sales results
    Understanding of both marketing & sales fundamentals
    Must be a strong team player but also possessing the ability to work independently
    Other Requirements
    Education: bachelor’s degree / Diploma (preferred) or equivalent work experience
    Related work experience in Promotions, Brand & Market Activations, Retail Sales Management and consumer products marketing
    Food Safety Certification is required in some assigned outlets
    A flexible schedule, primarily Saturday to Sunday
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