Website: Website www.crystalrecruit.com

  • Human Resources Manager

    Human Resources Manager

    Job Responsibilities

    Business objectives are aligned with employees and management in designated business units.
    The management sees you as their Consultant in all matters HR.
    You are successfully acting as an employee champion and change agent.
    You anticipate HR-related needs and proactively communicating the same with the Business Management.
    You seek to develop integrated solutions by formulating partnerships across all units to deliver value-added service to management and employees that reflect the business objectives of the organisation.
    You seamlessly take on international responsibilities as the need arises.
    The teams see you as their Coach and Mentor.
    You are fully aware of all legislation in regards to employment and advise the management accordingly.
    You have an effective level of business literacy about the company’s financial position, its midrange plans, its culture and its competition.

    Requirements

    You are passionate about people and endeavour to bring out the best in an individual.
    You have a working knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee and union relations, diversity, performance management, recruitment and selection and employment laws.
    You have a minimum of 5 to 7 years’ experience resolving complex employee matters.
    You are tech savvy.
    You have a strong Business Acumen.
    You possess excellent Communication skills, written and verbal.
    You can wear the hats of Consultant, Mentor, Coach, Counselor, Disciplinarian etc.
    You value your Ethics when practising HR.
    You have a global & cultural Awareness.
    You are an accredited member of IHRM and possess/in the process of obtaining a Practising Certificate

  • Researcher

    Researcher

    Do you want the opportunity to work from home in Nairobi?
    Their Offer:

    Basic salary and potential bonus salary
    24 days of paid vacation per year
    Opportunity to work from home
    Education + Continuous Coaching

    Job Requirements

    Strict with spelling and language
    Write fast and largely
    Speaks and writes fluent English
    Fast and stable internet connection
    Computer knowledge: You are a computer user and you have basic knowledge of technology and internet.
    Experience as a Researcher within sales.

  • Researcher 

Sales Representatives 

Project Manager

    Researcher Sales Representatives Project Manager

    Do you want the opportunity to work from home in Nairobi?
    Our Client, an international company that provides outsourcing of a variety of customer management and customer care services is looking for a new creative Researcher!
    They are expanding and looking for individual with experience in sales research. The work is carried out through computer & IP-telephone and in order to achieve your full potential and develop as a Researcher, they provide you with coaching and follow-up of your results.
    For this vacancy we are looking for candidates who speak fluent English, are residents of Nairobi and who can work from home.
    Their Offer:

    Basic salary and potential bonus salary
    24 days of paid vacation per year
    Opportunity to work from home
    Education + Continuous Coaching

    Job Requirements

    Strict with spelling and language
    Write fast and largely
    Speaks and writes fluent English
    Fast and stable internet connection
    Computer knowledge: You are a computer user and you have basic knowledge of technology and internet.
    Experience as a Researcher within sales.

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  • Tours & Travel Consultant

    Tours & Travel Consultant

    Job Responsibilities

    Responding to enquiries regarding hotels & safaris within 24hrs
    Create and sell innovative tour packages to meet market demand
    Prepare itineraries to the various destinations of interest
    Doing research and producing periodical newsletters with current offers to be sent out to clients.
    Doing tour bookings, both inbound and outbound
    Doing regular check on the company website to ensure it is up to date and running smoothly
    Ensuring KWS park rules & hotel regulations are made clear to tourists
    Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
    Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
    Ensuring the rates files are orderly & up to date
    Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
    Arranging to see vehicles (and if possible be accompanied by customer reps) before the start of service to ensure quality and minimize customer complains
    Briefing drivers before they depart for safari
    Preparing welcome pack for tourists before departure for safari
    Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
    Being on standby ready to provide solutions in case of mishaps during safari
    Coordinating with travel consultants to arrange flying & ground packages
    Opening client tour files for upcoming tours especially groups
    Making follow-ups for tour quotations
    Ensuring that tours quotations are competitive
    inclusions, exclusions, as well as terms & conditions of a quotation, should be highlighted to reduce disputes with clients
    Making sure vehicles (especially if hired from outside) have the company stickers
    Any other duty as may be assigned from time to time.

    Qualifications

    Knowledge of different inbound and outbound destinations
    Should have a thorough knowledge of the East African Tourism product & designing of International itineraries and costing
    Experience in liaising with international travel agents /partners
    Excellent planning and organizational skills.
    Self-motivated, Confident and outgoing personality.
    Ability to multi-task and get things done to completion.
    A Team player with good interpersonal and communication skills.
    Excellent networking and prospecting skills
    Degree or a diploma in Tour operations or tourism management
    2-3 years’ experience as Tour consultant in a busy environment
    Ability to use various tours/hotel booking systems
    Social Media Savvy with proven experience of creating and running digital campaigns

    This is a highly rewarding career opportunity with a salary increment after one year.

  • Senior Accountants

    Senior Accountants

    Compensation Package: Net Salary of USD (800 – 1000), Accommodation, Medical Cover
    Job Summary: Oversee all of the financial activities, including the preparation of financial reports and forecasts for future business growth.
    Responsibilities

    Manage all day to day accounting operations of the company ensuring that correct transactions are posted in the system in a timely and accurate manner.
    Prepare monthly financial reports (Balance sheet, P&L, Cash flow statement etc.) on company performance, and ensure any issues are investigated and explained.
    Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
    Ensure that the company is fully compliant with all tax and financial obligations as per the legislation and regulations of Zanzibar/Tanzania. Engage third parties to provide assistance as and when necessary.
    Implement a strict internal control framework, with adequate checks and balances, to mitigate against the risk of fraud or error.Payroll & Payroll-Statutory’ Management
    Be an integral part of the monthly financial stock takes and investigate all variances which arise and explain these to management.
    Support negotiations with suppliers in an effort to grow the company’s gross margin.
    Analyze transaction data and make recommendations on general business optimization.
    Motivate and lead finance team members by providing training, guidance, and direction to ensure work is performed in an efficient, timely, and knowledgeable manner.
    Develop and track department key performance indicators and provide regular feedback to the team on these and any areas in need of improvement.
    Manage the annual external audit and present the draft audited accounts to the Board of Directors for review and sign off.
    Prepare weekly lists of payment runs for approval by the Directors.

    Qualifications

    Bachelor Degree in Finance / Accounting plus CPA (K)
    At least 6+ overall experience in finance
    3+ years’ proven working experience as a Senior Accountant or higher level.
    Fully qualified and member of ICPAK

    To be successful in this role, you must be:

    Attentive to detail and have exceptional organizational skills
    Able to think critically and appraise policies and procedures and make suggestions for improvements.
    Adaptable and flexible with the ability to drive change and transformation.
    Committed to professional values and work ethics with a high sense of integrity
    Able to lead, motivate and bring the best out of a team of professionals

  • Hotel / Operations Manager

    Hotel / Operations Manager

    Our Client, a group of lodges and resorts seeks to recruit a Results Oriented individual in the Capacity of Hotel/Operations Manager for one of their boutique hotel in Zanzibar.
    Job Summary:
    This position is responsible for managing the daily hotel operations to achieve profitability and to ensure superior guest service and product quality.
    Responsibilities:

    Oversee all aspects of the hotel operations including food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
    Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and Brand goals.
    Ensure the hotel’s daily and monthly reports are accurately compiled and processed within the agreed time frame.
    Maintain all the hotel equipment and records and ensure compliance to all standards.
    Communicate new procedures to all the departments in a timely manner, ensuring they have been understood when instructed by Management.
    Understand and strictly adhere to the Hotel’s Employee rules and regulations.
    Develop and recommend the budget, labor cost plans and objectives for the hotel.
    Coach, train and counsel employees to reflect the Hotel’s Service Standards and Procedures.
    Ensure all operations and cash handling are done as per the Hotel’s policies and procedures.
    Maintain information on rates, specials, packages, programs while ensuring all staff are trained in all areas.

    Qualifications:

    Relevant academic certification from a known Hospitality Institution, e.g Kenya Utalii College.
    Mature Individual with over 8 years’ experience in the hotel operations (F&B or Rooms Division), 3 years being in a senior management position
    Excellent knowledge of eZee System.
    Well-organized, detail-oriented and able to multi-task.
    Must demonstrate effective problem solving/ decision-making abilities.
    Must have excellent verbal and written English communication skills.
    Skilled in creating analysing and understanding reports.
    We encourage male applicants to submit their profiles.

  • Operations Coordinator 

Senior IT Support Officer 

Sales Representative

    Operations Coordinator Senior IT Support Officer Sales Representative

    Our client, an outdoor advertising company is looking for highly driven and self-motivated Operations Coordinator to join their team.
    Job Responsibilities

    Will be in charge of all sites, this includes: -maintenance, updating thesales database and supervising all sites jobs and workshop.
    Giving daily reports on jobs done, pending jobs and recommendations for future job handling.
    Leading the ground staff to ensure all sites are in perfect condition and maintenance is carried out periodically.
    Ensuring adverts are put up on time and in the correct sequence.
    Help in sourcing materials and planning workshop jobs to ensure that the maximum output is achieve in a timely manner.
    Recommend sites that can be acquired by the company and work hand in hand with the sites acquisition manager.
    Contribute towards the achievement of company’s strategic and operational objectives
    Managing logistics of the company cars and riders to deliver jobs on time.

    Qualifications

    At least 2 years as an Operations manager in a busy environment.
    Bachelor’s Degree/Diploma in Business management or any other related course.

    Skills and Competence

    Must be computer literate
    Strong negotiation and deal closing skills.
    Great leadership skills, must be able to motivate staff and lead the team to give top notch performance.
    Excellent communication skills.
    Demonstrate a desire to make decisions, take ownership and make judgement calls.
    Self-motivated, good team player and excellent telephone skills.
    Strong sense of confidentiality and professionalism.
    Display good presentation skills i.e. know how to make presentations using PowerPoint etc.
    Ability to effectively communicate with all levels of the organisation.

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  • Quality Controller

    Quality Controller

    Job Summary
    The Quality Controller is responsible for the quality, food safety and esthetics of the product. The QC follows through on set processes and ensure adherence to good manufacturing practices (GMP), food safety, Safe Quality Food (SQF) standards and product quality standards.
    Job Responsibilities

    Maintains quality standards of the products.
    Understand customer needs and requirements to develop effective quality control processes.
    Ensure that local and international standards are adhered to and licensing, permitting and recognition of the adherence is secured as required
    Devise and review specifications for products or processes
    Ensure that all products from raw material through to finished goods adhere to the standards as required by the Company
    Set requirements for raw material or intermediate products for suppliers and monitor their compliance
    Ensure adherence to health and safety guidelines as well as legal obligations
    Oversee all product development procedures to identify deviations from quality standards
    Inspect final output and compare properties to requirements
    Approve the right products or reject defectives
    Collecting and analyzing samples in the Laboratory while keeping accurate documentation and perform statistical analysis
    Submit detailed reports to appropriate executives
    Be on the lookout for opportunities for improvement and develop new efficient procedures

    Requirements

    Diploma or BSC in Food Science and Technology.
    Must have a thorough understanding of quality requirement for receiving of raw materials, in-process and finished good storage and distribution.
    Must be able to supervise and train staff working in quality section.
    At least 3 years working experience in a large food processing company that is ISO certified.
    Must have experience in preparing solutions for analysis i.e. standard K O H and any other Laboratory reagents.
    Must have worked in busy food processing Laboratory.
    Must have knowledge of H.A.C.C.P and implementation or ISO standards.

  • Hotel Manager

    Hotel Manager

    The manager’s main functions are planning, organizing, controlling and directing The Hotel Products and Systems.
    The Hotel Products

    The Hotel coffee lounge and restaurant
    The Hotel Gardens
    The Hotel Conference Facility and Recreation

    The Hotel is a new establishment that requires a manager who is flexible and perceptive enough to help in the creation of an organisational structure for the daily co-ordination of the different departments.
    Job Roles
    The manager therefore must be able to;

    Supervise and oversee operations of all employees in The Hotel.
    Manage the establishment of culinary standards.
    Develop and maintain up-dated operations manuals for all staff.
    Inspect the establishment several times daily and suggest, where necessary, correct storage methods to comply with Health & Safety regulations.
    Check food preparation, individual costs, quality, quantity inventories and portion control.
    Maintain cleanliness and maintenance of the facility and create a system for proper standard control.
    Plan and control of the duty rosters.
    Work with Executive Chef in the preparation and management of the department’s budget.
    Assist in coordinating the preparation of the annual budget.
    Control and monitor departmental costs to ensure performance against budget.
    Provide input for probation and formal performance appraisal discussions in line with company guidelines.
    Be familiar with property safety, First Aid, Fire and Emergency procedures.
    Drive profits and sales through marketing ideas
    Create events that boost and maximise sales
    Create seamless ways to integrate all The Hotel products and services.
    Perform other duties that may be delegated by the Board of Management through the CEO.

    Qualifications

    Management certificate (apprenticeship/diploma/BA/BCOM/BSc)
    MBA is an added advantage.
    Minimum five (5) years management experience in a 4 or 5 star hotel.
    International experience preferred
    Excellent written and verbal communication skills.
    Ability to identify and delegate tasks effectively.
    Excellent organisational and time management skills.

  • Sales Executives

    Sales Executives

    Job Responsibilities

    Undertaking aggressive sales to achieve set sales targets continuously.
    Conducts market research and develops sales plans and updates periodically based on changing market scenarios and insights from the prior quarters.
    Identify business opportunities by prospecting different clients and visiting the potential customers for new business.
    Prepare and deliver appropriate presentations on products/ services to existing and potential clients.
    Negotiate the terms of sales agreement and closing sales.
    Ensure any samples requested by clients are delivered in a timely manner to the client and follow up to ensure they are returned or paid for.
    Follow up on client orders and escalate any bottlenecks being experienced.
    Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
    Create and send accurate monthly reports that indicate Plan vs achieved sales, Reasons for any shortfalls and Next month targets/ Projections.
    Reply to Request for Proposals, Tender Notices, and Price Quotations in a Timely manner. Submit a competitive analysis, budgeting, expected closure price and customer details for management review.
    Ensure that the customers clear their dues within existing timelines. Work with the accounts to identify any delays and with the Operations to mitigate any issues being seen at the client end.
    Obtain Customer survey feedback within a stipulated period of time and initiate progressive actions towards such feedback.
    Any other duties as directed by the management

    Qualifications

    Bachelor’s Degree or Diploma in Sales and marketing or business management from a recognized learning institution.
    Minimum of Five years’ in a similar role.

    Competencies

    Specific knowledge and experience in the Printing industry or FMCG.
    General knowledge of Quality Assurance, Project management and Health and Safety regulations.
    Ability to manage numerous tasks in an environment of competing demands and deadlines.
    Proficient written and verbal communication skills.
    Ability to work independently with little direction.
    Attention to detail and Innovative,
    Excellent interpersonal skills.
    High customer orientation.