Jobs Kenya

Website: Website www.aig.com

  • Underwriter – Property & Specialty Risks

    Underwriter – Property & Specialty Risks

    What you need to know:
    Reporting to the Head of Property and Specialty Risks, this role assists in providing technical underwriting support and coordinates service delivery within Property & Specialty department. It ensures key accounts and partners are adequately serviced and all underwriting guidelines are observed when accepting new and renewal business.

    Responsibilities

    Underwrite new and renewal Property risks in accordance with AIG Underwriting guidelines.
    Capture all relevant risk information into AIG appropriate systems, ensuring compliance.
    Provide supporting data and reports for team meetings, internal and external meetings, and business plans as and when required.
    Monitor renewal reports and chase outstanding renewal business.
    Ensure timely issuance of policy documents, invoices, certificates, quotes etc.
    Conduct, and develop effective relationships with colleagues in the Property team and other teams, including Claims, Actuarial, Distribution, Compliance, and Finance.
    Support in the issuance of policies relating to Multinational business.
    Conduct and develop effective relationships with Brokers, Agents, Clients and local cedants in the market
    Attend to risk surveys with internal risk engineer to better understand risk.

    What we’re looking for:

    Bachelor’s Degree in Insurance, Actuarial or related field.
    Diploma in Insurance – AIIK or CII.
    3+ years of experience working in an insurance company
    Underwriting experience in Property and Specialty Lines
    Self-starter who is not afraid to take initiative and has a high level of self-sufficiency and is a team player

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Senior SME Underwriter

    Senior SME Underwriter

    Main duties and responsibilities:
    Identify and underwrite profitable accounts under direction and guidance from the Chief Underwriting Officer in accordance with AIG’s standards, policies and procedures. Support the SME department by acquiring and retaining profitable business as well as correcting unprofitable policies, within underwriting authority. Manage portfolio of assigned accounts, ensuring efficient document workflow in line with operational procedures
    Maintain and grow relationships with brokers in cooperation with Branch Management and the Business Development Manager.
    Ensure superior service at all times and adherence to underwriting authority and AIG processes.
    Core duties:

    Technical Underwriting

    Underwrite business within underwriting authority through risk assessment process which includes consideration of loss control, claims history and all other appropriate risk management factors.
    Play an active role in the development and negotiation and sign off of large programs by motivating limits and policy structures where referral is required.
    Prove technical underwriting guidance to junior underwriters as directed by Chief Underwriting Officer.
    Ensure adherence with all underwriting guidelines, referrals and SME processes.

    Portfolio Management

    Manage allocated portfolio accounts in profitable and sustainable growth, constantly assessing overall performance of the portfolio and make recommendations for adjustments to the Chief Underwriting Officer as needed.
    Provide accurate estimates and reports as required

    Business Development and Retention

    Keep abreast of market changes and trends
    Proactively engage with BDM’s and branch managers to provide technical support for branch business development initiatives
    Seek opportunities to improve synergies and participate in cross-sell initiatives with other profit Centres
    Develop and maintain strong personal and professional relationships with clients and brokers
    Represent AIG on industry bodies and professional associations and organizations

    Business Operations

    Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards

    Expense control

    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes
    Audit and Compliance
    Ensure adherence to audit requirements
    Ensure adherence to underwriting authority
    Ensure adherence to regulatory and compliance requirements
    Ensure that requests follow standard processes and that processing is in line with all with product and business rules as per standard operating procedures as well as adhere to all company policies and procedures at all times

    Customer Service

    Liaise with clients, brokers and other business partners professionally and proactively with a passion for service and aiming at all times to improving customer satisfaction and loyalty to the AIG brand
    Receive, acknowledge, coordinate and track requests from clients, brokers and other business partners owning the end to end customer process
    Ensure all requests are processed within if not ahead of agreed service levels escalating as required to ensure service and quality levels are maintained at all times.
    Work in partnership with internal business units to ensure all requests are processed efficiently and accuracy within agreed service levels with minimum or no rework.
    Have a complete understanding of all AIG products to answer queries relating to products and services but never offering advice.
    Ensure errors, issues and other service failures are escalated promptly so resolved quickly and requests and processed within agreed service level.
    Keep clients, brokers and other business partners appropriately and updated managing their expectations at all times
    Manage client, broker and other business partner complaints resolving complaints if not immediately within 24 hours
    Understands policy administration procedures to accurately process broker submission requests

    Teamwork

    Work as part of a team ensuring that service levels are maintained across the unit and no backlogs develop
    Work as part of the SME team constantly providing feedback and striving for more innovative efficient ways of working and improving the customer experience on an ongoing basis by listening to and understanding customers needs

    Skills and Competencies:

    Optimising Work Processes
    Is committed to working efficiently and continuous enhancement of work processes
    Customer Focus
    Is dedicated to meeting the expectations and requirements of the AIG customer
    Peer Relationships
    Can solve problems with peers with a minimum of noise and seen as a team player that is cooperative
    Drives for Results
    Can be counted on to exceed goals successfully
    Workload Management
    Follows processes and workflows for standard service requests
    Business and Product Knowledge
    Understands product features and how they impact service response and transactions
    Able to adhere to applicable service procedures and guidelines as determined by business
    Understands and complies with relevant insurance laws and regulations that impact customer policies and service requests
    Customer Responsiveness:

    Understands how to review, analyse and respond to individual requests or “cases” as they are received
    Able to respond in a professional manner to enquiries, focusing on root causes and / or the big picture for the individual request

    Qualification & Knowledge:
    Minimum Qualifications

    Matric
    FAIS compliant
    RE 5 Certification (or in process of acquiring)
    Additional Insurance Qualification (preferred)
    Significant Underwriting experience in commercial underwriting

    Knowledge

    Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features
    Excellent knowledge on Microsoft Office (Excel, Word, PowerPoint, Access)
    Short Term Insurance knowledge
    Advance Knowledge of underwriting concepts, practices and procedures for commercial lines business
    Strong working knowledge of tracking methodologies and systems
    Proficient knowledge of how to apply / operate insurance systems
    Strong working knowledge of operational processes and procedures
    Working knowledge of key process indicators that effect business results

    Experience:
    Relevant experience as a commercial underwriter and working in a similar position in a service orientated environment
    We are an Equal Opportunity Employer
    American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Underwriter Accident & Health

    Underwriter Accident & Health

    Get to know the business

    AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network.

    About the role

    What you need to know:

    This role assists in providing technical underwriting support and coordinates service delivery within A&H and across all minor lines within A&H i.e Individual A&H, Group Personal Accident and Business Travel products. It ensures key accounts and partners are adequately serviced and all underwriting guidelines are observed when accepting new and renewal business.

    Responsibilities

    Underwriting

    Respond to underwriting queries on Key account issues.
    Prepare policy wordings for new products and product enhancements
    Receive and execute new and renewal instructions.
    Issue quotations and invoices as may be requested by the producer.
    Engage producers on renewal retention of Key accounts.
    Oversee producer training and within the various call centre operations.(where applicable)
    Make decisions on policy wordings and endorsements, (subject to authority)
    Make decisions for corrective action on accounts with poor claim ratios
    Ensure adherence with all underwriting guidelines and referrals
     

    Business Development and Retention

    Seek new business opportunities and assist in the pursuant of new partnerships.
    Assist to drive Digital and Direct marketing sales strategies
    Quote on new business and renew existing accounts
    Participate in cross-sell and up-sell initiatives with other profit centers

    Portfolio Management and Reporting

    Prepare various management reports as may be requested from time to time
    Manage allocated portfolio accounts in profitable and sustainable growth, constantly assessing overall performance of the portfolio and make recommendations for adjustments to the Profit Centre Manager as needed.
    Assist in portfolio analysis
    Provide input for budgets and forecasting

    Business Operations

    Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards
    Respond to enquiries from brokers, clients, branch office, outsourcing partners and support staff
     

    Expense control

    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements

    What we’re looking for:

    Qualifications

    Tertiary qualification/Graduate level degree in Business/Economic/Actuarial/ Insurance
    Insurance Technical qualifications ACII/AIIK Diploma. 
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    More than 5 years relevant experience in General Insurance
    Experience in Digital Enablement and/or Direct Marketing
    Experience in Analytics and Report preparations 

    Skills & Competencies

    Technical Skills:

    General Insurance underwriting experience
    Good working IT skills
    Business Analytic skills

    Competencies Required

    Excellent negotiation skills
    Ability to identify the needs of a client.
    Good communication, interpersonal and customer relation skills
    Self-starter with ability to thrive with limited supervision

    We are an Equal Opportunity Employer

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com .   Reasonable accommodations will be determined on a case-by-case basis.

    Functional Area:
    UW – UnderwritingEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Kenya Insurance Co. Ltd

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Head of Personal Lines Insurance

    Head of Personal Lines Insurance

    We Offer
    An interesting position in a dynamic environment where you will be part of a brilliant underwriting team.  The role will cover responsibility for all size of consumer clients from SME facilities to multinational accounts, managing the establishment, implementation and evaluation of production and profitability goals. This position has direct accountability for the business results of Auto and Personal Property by ensuring profitability, penetration and/or volume within the country.  The role also Identifies and underwrites profitable accounts within underwriting limits; maintains and grows relationships with producers in conjunction with the Distribution team. 

    The role reports directly to the Managing Director 
    As the Head of Personal Insurance, your main responsibilities will be as follows:-

    Production

    Ensure that production growth targets are achieved and provide leadership to take remedial action to address shortfalls

    Accountability for Personal lines P&L 
    Business Operations

    Establish / execute strategic business plans to achieve profitable growth in line with departmental targets
    Prepare, manage and execute production and expense budgets in line with departmental set budgets.
    Manage estimates and reporting processes and prepare ad hoc financial and management reports 
    Manage and coordinate SLA’s with Customer Service Department to ensure operational efficiency and achievement of agreed customer service standards
    Assist Credit Control department with receivables

    Portfolio Management

    Ensure adherence to all underwriting guidelines.
    Manage the portfolio in profitable and sustainable growth, closely following claims activity trends
    Ensure adherence to all reporting requirements
    Ensure adherence to all control framework requirements
    Weekly reporting on key performance indicators for new and renewal business

    Technical Underwriting

    Review, analyze and underwrite new and renewal business within underwriting authority
    Provide technical direction to underwriters 
    Negotiate terms and conditions with clients and brokers
    Handle referrals to regional office as appropriate

    Business Development and Retention

    Keep abreast of market changes and trends. Provide strategic direction for new business / new product development
    Seek opportunities to improve synergies and lead cross-sell initiatives with other profit centers
    Develop and maintain strong personal and professional relationships with clients 
    Represent the company at industry bodies and professional associations and organizations

    Expense control

    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

    Performance Management

    Set employee objectives and manage performance to achieve business goals
    Ensure that appropriate training and development is provided to meet technical & regulatory requirements and encourage professional & personal growth

    Talent Management

    Work with HR to ensure that staff development plans are in place with feedback and follow-up 
    Work with HR to manage succession planning to develop & retain talent and build bench strength

    What we’re looking for:
    Qualifications 

    Tertiary qualification/Graduate level degree in Business/Economic/ Insurance or Marketing.
    Must have Insurance Technical qualifications CII/ACII/AIIK
    Marketing qualifications will be an advantage 
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    7 – 10 years relevant experience in General Insurance and at least 5 years in senior management role
    Experience in building relationships and influence with diverse cultures
    Strategic Business Planning 

    Skills & Competencies

    Excellent knowledge of consumer lines distribution channels
    In depth knowledge of the current business and marketing trends
    Excellent verbal and written communication skills
    Ability to analyze complex problems, interpret operational needs, and develop integrated creative solutions
    Strong interpersonal skills
    People Management skills 
    Organizational Agility

    Does this sound like your next dream job?  Submit your application and cover letter via our online recruiting portal no later than October 30th 2021.
    Get to know the business 
    AIG is a leading provider of insurance products and services for commercial 
    and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network. 
     

    We are an Equal Opportunity Employer
    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
     
    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Personal Lines UW

    Personal Lines UW

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Head of Reinsurance Distribution

    Head of Reinsurance Distribution

    About the role
    What you need to know:
    Develops, retains and expands business relationship with all distribution channels in selected East Africa Countries. Build relationships with cedants and RI brokers that will lead to sufficient pipeline in our chosen products. Manages relationships to ensure that service levels meet or exceed customer expectations across all products and services. Develop sales plans for targeted distribution channels and recommend & promote company products and services, based on distribution channel needs
    Responsibilities
    New and Existing Business and Distribution Development

    Keep abreast of local market changes and trends. Manage the business development process though lead generation and developing & managing existing and new distribution channel relationships.
    Keep abreast of new products / product developments from competitors in the local markets and provide feedback to RI Business Development and Profit Centers
    Regularly engage with current and potential distribution channels to explore needs, requirements and actively pursue any kind of business opportunity
    Promote AIG products and services on Financial Lines, Liability and Marine product lines
    Maximize distribution channel relationships with cedants and RI brokers through strong, solution driven partnership strategies and action plans (cross-sell, up-sell)

    Production Management

    Manage designated, assigned distribution channels and ensure monthly production targets are met
    Achieve new business and renewal/retention targets per LOB
    Adhere to calling pattern in line with distribution channel management policy
    Prepare & present proposals to distribution channels.
    Manage the pipeline process for designated distribution channels
    Adhere to internal process for follow up, policy issuance, renewals, endorsements, etc.
    Prepare and disseminate new business and distribution reports as required
    Support / execute the internal credit & premium flow requirements

    Customer Service

    Manage internal and external SLA’s to meet distribution channel & client expectations of performance and efficiency.
    Provide reports to assigned distribution channels with respect to monthly production, loss ratios, etc
    Serve as a trusted advisor on all pertinent issues
    Resolve distribution channel issues and concerns and regularly review expectations to ensure relationship is mutually acceptable and beneficial

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements

    What we’re looking for:
    Qualifications

    Tertiary qualification/Graduate level degree in Business/Economic/ Insurance or Marketing.
    Insurance Technical qualifications ACII/AIIK Diploma is a must.  Marketing qualifications will be an advantage
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    More than 5 years relevant experience in General Insurance and at least 3 years in related marketing management role
    More than 5 years’ experience in a re-insurance environment/organization
    Experience dealing with Sub Sahara Africa territories
    Familiarity with Financial Lines, Liability and Marine products
    Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
    Experience in building relationships and influence with diverse cultures
    Strategic Business Planning

    Skills & Competencies

    Excellent knowledge of the reinsurance distribution channels
    In depth knowledge of the current business and marketing trends
    Confidence to prepare and present tailored presentations to a varied set of audience
    Strong client management skills and ability to keep promises
    Confident negotiator and ability to “close the deal”
    Team player
    Ability to Interpret legal agreements
    Excellent knowledge of Policies and Regulations
    Portfolio Management

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Head of Reinsurance Distribution

    Head of Reinsurance Distribution

    About the role

    What you need to know:

    Develops, retains and expands business relationship with all distribution channels in selected East Africa Countries. Build relationships with cedants and RI brokers that will lead to sufficient pipeline in our chosen products. Manages relationships to ensure that service levels meet or exceed customer expectations across all products and services. Develop sales plans for targeted distribution channels and recommend & promote company products and services, based on distribution channel needs

    Responsibilities

    New and Existing Business and Distribution Development

    Keep abreast of local market changes and trends. Manage the business development process though lead generation and developing & managing existing and new distribution channel relationships.
    Keep abreast of new products / product developments from competitors in the local markets and provide feedback to RI Business Development and Profit Centers
    Regularly engage with current and potential distribution channels to explore needs, requirements and actively pursue any kind of business opportunity
    Promote AIG products and services on Financial Lines, Liability and Marine product lines
    Maximize distribution channel relationships with cedants and RI brokers through strong, solution driven partnership strategies and action plans (cross-sell, up-sell)

    Production Management

    Manage designated, assigned distribution channels and ensure monthly production targets are met
    Achieve new business and renewal/retention targets per LOB
    Adhere to calling pattern in line with distribution channel management policy
    Prepare & present proposals to distribution channels.
    Manage the pipeline process for designated distribution channels
    Adhere to internal process for follow up, policy issuance, renewals, endorsements, etc.
    Prepare and disseminate new business and distribution reports as required
    Support / execute the internal credit & premium flow requirements

    Customer Service

    Manage internal and external SLA’s to meet distribution channel & client expectations of performance and efficiency.
    Provide reports to assigned distribution channels with respect to monthly production, loss ratios, etc
    Serve as a trusted advisor on all pertinent issues
    Resolve distribution channel issues and concerns and regularly review expectations to ensure relationship is mutually acceptable and beneficial

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements

    What we’re looking for:

    Qualifications

    Tertiary qualification/Graduate level degree in Business/Economic/ Insurance or Marketing.
    Insurance Technical qualifications ACII/AIIK Diploma is a must.  Marketing qualifications will be an advantage
    Proficiency in IT applications widely used for business

    Experience & Knowledge: –

    More than 5 years relevant experience in General Insurance and at least 3 years in related marketing management role
    More than 5 years’ experience in a re-insurance environment/organization
    Experience dealing with Sub Sahara Africa territories
    Familiarity with Financial Lines, Liability and Marine products
    Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
    Experience in building relationships and influence with diverse cultures
    Strategic Business Planning

    Skills & Competencies

    Excellent knowledge of the reinsurance distribution channels
    In depth knowledge of the current business and marketing trends
    Confidence to prepare and present tailored presentations to a varied set of audience
    Strong client management skills and ability to keep promises
    Confident negotiator and ability to “close the deal”
    Team player
    Ability to Interpret legal agreements
    Excellent knowledge of Policies and Regulations
    Portfolio Management

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Business Development Manager – Broker Channel (Nairobi)

    Business Development Manager – Broker Channel (Nairobi)

    The Business Development Manager will develop, retain and expand business relationships with identified Broker Channels. Manages relationships to ensure that service levels meet or exceed customer expectations across all products and services. Develop sales plans for identified brokers, recommend and promote company products and services, based on the channel needs

    Duties and Responsibilities

    Broker Activity Management

    New Business

    Prepare a pipeline of Key corporate accounts and have a strategy to have a hit ratio of over 40%
    Act as the Relationship manager to coordinate pipeline accounts with product towers to ensure high success rates for acquiring new business.
    Manage the pipeline/target accounts and quoted accounts through salesforce and eSTART.
    Manage all quotations done and implement a follow up mechanism to achieve a hit ration of 40% .
    Provide ease of doing business tools for consumer lines and SME to empower brokers to quote and bind business in the field with minimal reference to AIG (e.g. Rating templates, creation of schemes, etc.)

    Retention

    Liaise with product towers and CPS to ensure renewal notices go out on time (at least 60 days before renewal date)
    Adopt a portfolio renewal follow-up approach rather that LOB renewal follow-up approach.
    Implement a follow-up and feedback mechanism to Product Towers and liaise with CPS and Contact Centre to follow up on renewals for Consumer Business.
    Share upcoming renewal listing with all the selected channels on a Monthly basis.

    Submissions

    Take responsibility of the management of  Tenders and quotations from brokers and ensure prompt turn-around times
    Manage the process of declining quotes to ensure we do not damage broker relationships.
    Liaise with product Towers on submissions requiring referral and provide information required in a timely manner.
    Manage quotations that require Product Towers support to accommodate Low appetite business to secure an account.
    Share submissions and hit ratios to brokers on a quarterly basis to make them aware of positive or negative trends.

    Reports

    Provide weekly progress reports in the departmental meetings
    Provide weekly progress reports in Pipeline meetings
    Update all visits or contact activities on Salesforce to provide a record for performance tracking and assist in targeting  future  sales effort
    Provide report to Local and Zonal/Regional Management as appropriate.

    Broker Communication and Relationship

    Implement a broker visits plan where Tier 1 and top Tier 2-4 brokers are visited on a weekly basis.  This report should be uploaded on to salesforce and reviewed on a weekly basis.
    Implement a quarterly training plan for key broking staff.
    Design and implement top broker relationship plan to enhance relationships between AIG and the brokers.
    Manage and attend broker functions

    Receivables

    Liaise with Collections team to provide statements on a monthly basis and discuss the receivables position with the brokers.
    Ensure cash and carry rule is observed

    Service Issues Management

    Review Service status report from Salesforce to monitor achievement of Service standards with brokers.
    Liaise with Head of Operations to improve service turnaround times and enhancement of Service report for Management purposes.
     Liaise with Product Towers to improve product requests and quotation turnaround times to enhance producer relationship and increase chances of hit ratio success

    Audit & Compliance

    Ensure adherence to audit/compliance and regulatory requirements in areas of responsibility.

    What we’re looking for:

    Qualifications & Knowledge

    Tertiary qualification/degree in Marketing or Insurance from a recognized tertiary institution
    Technical qualification in Insurance (ACII/CII) is a requirement.  Marketing (CIM) an advantage
    Insurance industry knowledge including underwriting concepts, local practices, and processing is essential

    Skills & Competencies

    Leadership skills to manage a channel and deliver results
    Service mindset & Attitude
    Problem solving aptitude
    Ability to self-start, work independently
    Time Management – Ability to prioritize & manage workload.
    Project Management
    Change Leader – operational and personal change
    High level of interpersonal skills
    Very good oral & written communication skills
    Proven ability to drive results though accountability

    Technical skills

    Excellent knowledge of insurance distribution channels
    Ability to prepare and present tailored presentations.
    Client management skills
    Data Analytics

    Experience

    Strong sales and marketing background
    Over 5 years relevant experience in the insurance sector with a minimum of 3 years in related marketing role

    Apply via :

    aig.wd1.myworkdayjobs.com

  • Head of SME Insurance

    Head of SME Insurance

    PURPOSE OF THE ROLE:
    This role manages the establishment, implementation and evaluation of production and profitability goals. This position has direct accountability for the business results of the profitability, penetration and/or volume within a specific account, segment, geographic area, product or line of business.
    PRINCIPLE DUTIES AND RESPONSIBILITIES:

    Ensure that production growth targets are achieved and provide leadership to take remedial action to address shortfalls
    Take accountability for Profit Centre P&L
    Develop and sign off new and retention business budgets with Business Development Manager and Branch Manager
    Business Operations
    Establish / execute strategic business plans to achieve profitable growth in line with Profit Centre & country targets
    Prepare, manage and execute production and expense budgets in line with Profit Centre & country targets.
    Manage estimate and reporting processes and prepare ad hoc financial and management reports
    Portfolio Management
    Ensure adherence with all underwriting guidelines and bulletins
    Manage the portfolio in profitable and sustainable growth, closely following claims activity trends
    Ensure adherence with all reporting requirements
     Deal with escalations Business Development and Retention
    Keep abreast of market changes and trends. Provide strategic direction for new business / new product development
    Seek opportunities to improve synergies and lead cross-sell initiatives with other profit centers
    Provide leadership for pipeline development and management
    Develop and maintain strong personal and professional relationships with clients and support GM’s to build strategic relationships
    Expense control
    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements
    Performance Management
    Set objectives for direct reports, provide input for objectives of matrix reports and ensure that staff objectives / KPI’s are aligned to achievement of business goals
    Ensure that appropriate training and development is provided to meet regulatory requirements, build technical skill for delegation of underwriting authority and encouragement of personal growth

    Talent Management

    Work with HR to ensure that staff development plans are in place with feedback and follow-up

    QUALIFICATIONS:

    Graduate level degree in Insurance; Business, economics, or marketing
    Professional Insurance qualification aligned to market/ regulatory requirements (ACII/CII)
    Computer literate and proficient in the use of relevant software
    Ability to work in a matrix organization and liaise with multiple departments

    SKILLS

    Excellent Verbal & Written Communication Skills
    Team Building Skills
    Strong Entrepreneurial Skills
    Presentation Skills
    Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
    Strong interpersonal skills
    People Management skills

    EXPERIENCE:

    5-10 years short term insurance underwriting experience, including at least 2 years in line of business
    3-5 years people Management Leadership

    COMPETENCIES
    Technical

    Risk Analysis and Pricing
    Distribution Management
    Products Knowledge
    Policies & Regulations
    Portfolio Management

    Leadership

    Dealing with ambiguity
    Customer Focus
    Negotiating
    Drive for results
    Building effective teams and develop Talent
    Presentation Skills
    Innovation Management
    Business Acumen
    Problem Solving
    Change Management

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

  • Senior Consumer Lines (Motor; A&H and Home Insurance) Claims Adjuster)

    Senior Consumer Lines (Motor; A&H and Home Insurance) Claims Adjuster)

    Functional Area

    CL – ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Kenya Insurance Co. Ltd

    Purpose Of The Role

    Manage, control and support all claims activities in Auto, A&H and Personal Property line of business to ensure agreed closing ratio, quality of performance, efficiency and improved loss ratios.

    Principle Duties And Responsibilities

    Ensure cost management and accurate reports in terms of;
    Adequacy of reserves
    Expense management
    Maintain operational efficiency of the claims team for the designated line of business through:
    Setting and monitoring benchmarks in key performance areas
    Improving staff productivity through refined processes and effective case load management
    Provide consistent technical claims training to the team to ensure consistency
    Management and implementation of outsourced service vendors
    Process improvements
    Ensure adherence to global best practices and perform monthly audits to monitor continuous improvement
    Intervention and management of large or contentious claims within authority limits.
    Conduct/provide and review all relevant reports in line with claims requirements.
    Establish and maintain excellent levels of customer service, with particular attention to:
    Responsiveness – speed of service delivery
    Quality of service rendered
    Adherence to internal and external SLA’s
    Audit and compliance:
    Ensure adherence with and implements of all claims compliance controls and audits as may be required from time to time by internal and external stakeholders.
    Performance/talent management:
    Set employee objectives in line with company and department strategies and manage performance to achieve business goals
    Ensure appropriate training and development is provided to meet technical and regulatory requirements and encourage professional and personal growth
    Ensure that staff development plans are in place with feedback and follow up
    Manage succession planning to develop and retain talent

    Qualifications

    Bachelor’s Degree of Commerce
    Diploma in Insurance (CII or ACII) required
    Working knowledge of MS Office

    Experience

    Minimum of 7-10 years’ experience in dealing with personal insurance claims including but not limited to Auto, A&H and Personal Property.
    Minimum of 5 years team management experience.
    Working knowledge of a multinational organization is highly recommended

    Skills & Competencies

    Ability to assist with technical training including policy interpretation to team claim handlers as required
    Ability to influence and effectively communicate with claims and other stakeholders to effectively direct claims strategy
    Presentation Skills
    Strong negotiation skills
    Ability to work under pressure
    Assertive and confident
    Self-management skills
    Strong administration skills
    Analytical: Accuracy in the analysis, interpretation and basic calculations of data and reports pertaining to claims settlement/estimates/capacities/claims timelines
    Demonstrate common sense, self-motivation and discipline

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.