Jobs Kenya

Website: Website savvyriders.co.ke

  • Customer Care Agent

    Customer Care Agent

    Job Description

    Responsible for high quality customer care service
    Manage Savvy Cliental
    Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
    Coordinate the process of Dispatch to riders to various clients with the support from the team
    Ensure Update rides overview
    Ensure the Standard Operating procedure are followed to the latter
    Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
    Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
    Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
    Managing and updating the Regular contacts list
    Liaising with Finance, and relevant teams of delivery notes updates
    Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
    Any other duties assigned to you by your supervisor

    Qualifications

    Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
    Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    Solid experience with CRM software and MS Office (particularly MS Excel)
    Experience in delivering client-focused solutions based on customer needs
    Proven ability to manage multiple account management projects at a time while paying strict attention to detail
    Excellent listening, and presentation skills
    Excellent verbal and written communications skills

    Preferred Skills

    Presentation Skills,
    Client Relationships,
    Emphasizing Excellence,
    Energy Level,
    Negotiation,
    Prospecting Skills,
    Meeting Sales Goals,
    Creativity,
    Sales Planning,
    Independence,
    Motivation for Sales

  • Sales Executive

    Sales Executive

    Job Description

    Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
    Sells products by establishing contact and developing relationships with prospects; recommending solutions.
    Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
    Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
    Prepares reports by collecting, analyzing, and summarizing information.
    Maintains quality service by establishing and enforcing organization standards.
    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
    Contributes to team effort by accomplishing related results as needed.

    Qualifications and Education Requirements

    Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
    Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    Solid experience with CRM software and MS Office (particularly MS Excel)
    Experience in delivering client-focused solutions based on customer needs
    Proven ability to manage multiple account management projects at a time while paying strict attention to detail
    Excellent listening, negotiation and presentation skills
    Excellent verbal and written communications skills
    Bachelor Degree in Business Administration, Sales or relevant field

    Skills

    Presentation Skills,
    Client Relationships,
    Emphasizing Excellence,
    Energy Level,
    Negotiation,
    Prospecting Skills,
    Meeting Sales Goals,
    Creativity,
    Sales Planning,
    Independence,
    Motivation for Sales

  • Customer Care Supervisor

    Customer Care Supervisor

    Job Description
    Duties:

    Responsible for high quality customer care service
    Manage Savvy Cliental
    Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
    Coordinate the process of Dispatch to riders to various clients with the support from the team
    Ensure Update rides overview
    Ensure the Standard Operating procedure are followed to the latter
    Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
    Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
    Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
    Managing and updating the Regular contacts list Liaising with Finance, and relevant teams of delivery notes updates
    Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
    Any other duties assigned to you by your supervisor

    Key Qualifications and Requirements

    Proven experience in a call center.
    Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    Solid experience with CRM software and MS Office (particularly MS Excel)
    Experience in delivering client-focused solutions based on customer needs
    Proven ability to manage multiple account management projects at a time while paying strict attention to detail
    Excellent listening, and presentation skills
    Excellent verbal and written communications skills

    Preferred Skills

    Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales Additional Notes Incumbent must be ready to work in a team, headed by a Team leader, and work within a competitive environment.

  • Grants Writer

    Grants Writer

    This position will provide high level grant and budget management for the Savvy Riders. S/he is responsible for fund development activities for the Company. These activities include grant writing, supporting project development;
    Specifically, s/he is responsible for writing proposals in conjunction with Operations Manager.
    Roles & Responsibilities

    Support the Company to develop, roll out and maintain program tracking tools to ensure all sector indicators report monthly progress, and identify and share gaps with other managers.
    Monitor grant-specific spending by budget holder
    Conducting the full range of activities required to prepare, submit, and manage grant proposals to foundation and corporate sources based on programme development plans.
    Perform prospect research with operations manager on foundations and corporations to evaluate prospects for corporate and foundation grants.
    Work with Operations Manager to gather information necessary to report to corporate/foundation funders on current grant programmes.
    Support grant reporting as required by foundation/corporate investors.
    Understanding of organizational structure, functions and needs.
    Understanding of Company’s history and projects.
    Track statistics relevant to development and provide department with written materials necessary for investor stewardship.
    Assist with other fundraising projects as requested.

    Knowledge and Experience

    Knowledge of the grant application process for major multilateral and bilateral investors (mandatory)
    Strong written communication skills; ability to write clear, structured, articulate, and persuasive proposals (mandatory).
    Strong editing skills & attention to detail.
    Knowledge of fundraising techniques and strategies (mandatory).
    Knowledge and familiarity with research techniques for fundraising prospect research (mandatory).
    Knowledge of fundraising information sources (e.g. grants database).
    Ability to meet deadlines.
    Ability to incorporate accurate and pertinent information in the proposal or application.
    Strong contributor in team environments. Must be able to work and communicate with individuals at all levels of the organization.

    Qualifications

    Minimum of three years’ experience with grant writing (mandatory).
    Experience working in deadline-driven environments.
    Able to work well in a team environment, handle multiple assignments and meet deadlines.
    Able to monitor and meet income goals.

  • Savvy Gold Rider

    Savvy Gold Rider

    Job Summary
    The position is responsible for ensuring for dropping off/picking passengers to their destination according to the established policies and procedures for savvy riders ltd.
    Responsibilities

    Taking good care of the motorcycle assigned; keeping it clean; and ensuring that tyre pressure, fuel, oil, water and all other fluids are topped-up at all time
    Maintaining a work etiquette
    Reporting any defects, accidents or breakdowns
    Checking that the motorcycle’s Insurance Cover is up to date
    Making sure that the service and maintenance schedule is adhered to;
    Any other duty that may be assigned from time to time.
    Receive messages to be delivered and information on recipients such as names, addresses, telephone numbers, and delivery instructions communicated via telephone or in person.
    Plan and follow the most efficient routes for dropping off passengers and delivering goods.
    Perform any other duties as may be assigned from time to time by the management

    Qualifications

    Certificate of KCSE.
    Must have a valid Driving/Riding License
    A Certificate of good conduct.

    Competencies/Abilities/Skills Required:

    Ability to work with minimal supervision
    Good geographical knowledge of Nairobi and its environs
    Good integrity and clients handling skills
    Well-groomed and able to speak and write
    Be a skilled rider
    Be physically fit
    Be reliable and punctual
    Be able to work on your own
    Have good literacy and numeracy skills for delivery and expenses records
    Have the ability to read and follow maps and guides, plan and learn routes
    Have a mature attitude
    Be friendly and presentable

  • Social Media Manager Creative Designer

    Social Media Manager Creative Designer

    Job Description

    Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
    Set up and optimize company pages within each platform to increase the visibility of company’s social content
    Moderate all user-generated content in line with the moderation policy for each community
    Create editorial calendars and syndication schedules
    Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
    Collaborate with other departments (customer care, sales etc) to manage reputation, identify key players and coordinate actions
    Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification

    Qualifications

    Proven working experience in social media or related field at least three years
    Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
    Demonstrable social networking experience and social analytics tools knowledge
    Adequate knowledge of web design, web development, CRO and SEO
    Knowledge of online marketing and good understanding of major marketing channels
    Positive attitude, detail and customer oriented with good multitasking and organizational ability
    Fluency in English
    BS in Communications, Marketing, Business, New Media or Public Relations

    go to method of application »

  • Customer Care Agent

    Customer Care Agent

    Job Description

    Responsible for high quality customer care service
    Manage Savvy Cliental
    Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
    Coordinate the process of Dispatch to riders to various clients with the support from the team
    Ensure Update rides overview
    Ensure the Standard Operating procedure are followed to the latter
    Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
    Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
    Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
    Managing and updating the Regular contacts list
    Liaising with Finance, and relevant teams of delivery notes updates
    Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
    Any other duties assigned to you by your supervisor

    Qualifications

    Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
    Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    Solid experience with CRM software and MS Office (particularly MS Excel)
    Experience in delivering client-focused solutions based on customer needs
    Proven ability to manage multiple account management projects at a time while paying strict attention to detail
    Excellent listening, and presentation skills
    Excellent verbal and written communications skills

    Preferred Skills

    Presentation Skills,
    Client Relationships,
    Emphasizing Excellence,
    Energy Level,
    Negotiation,
    Prospecting Skills,
    Meeting Sales Goals,
    Creativity,
    Sales Planning,
    Independence,
    Motivation for Sales

  • Sales Executive

    Sales Executive

    Job Description

    Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
    Sells products by establishing contact and developing relationships with prospects; recommending solutions.
    Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
    Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
    Prepares reports by collecting, analyzing, and summarizing information.
    Maintains quality service by establishing and enforcing organization standards.
    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
    Contributes to team effort by accomplishing related results as needed.

    Qualifications and Education Requirements

    Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
    Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    Solid experience with CRM software and MS Office (particularly MS Excel)
    Experience in delivering client-focused solutions based on customer needs
    Proven ability to manage multiple account management projects at a time while paying strict attention to detail
    Excellent listening, negotiation and presentation skills
    Excellent verbal and written communications skills
    Bachelor Degree in Business Administration, Sales or relevant field

    Skills

    Presentation Skills,
    Client Relationships,
    Emphasizing Excellence,
    Energy Level,
    Negotiation,
    Prospecting Skills,
    Meeting Sales Goals,
    Creativity,
    Sales Planning,
    Independence,
    Motivation for Sales